Welcome to DealersEdge

DDF2 Service Benchmarks - The New Reality

Availability: In stock


Product Description

(Recorded Webinar)
Presenter: Rob Campbell, Dealership Analyst at Mironov, Sloan & Parziale, LLC
Original Air Date: June 10, 2010
Program Length: 2 hours 16 minutes

Over the past couple of years dealership service operations have gone through some rapid change. And while many of the “new rules” of operation have be absorbed and in some cases conquered, the benchmarks against which every service operation is measured have hardly moved at all. Join us as fixed operations expert Rob Campbell brings a lively discussion of the New Realities in service. He will discuss what has changed and how that should alter our view of benchmarks, but he will also discuss improvement strategies for service managers when their numbers don’t quite measure up.

Service Benchmarks - The New Reality

Double click on above image to view full picture

Zoom Out
Zoom In

More Views

  • Service Benchmarks - The New Reality

* Required Fields