Presenter: Presenter: Jennifer Suzuki, President of eDealerSolutions
Original Air Date: May 10, 2012
Program Length: 100 Minutes
A practical guide to keep your prospects "in the net" until you can greet them on the showroom floor
An alarming number of Internet prospects, up to 95% by some estimates, never make it into the showroom. Some aspect of the experience turns them off to your dealership. All too often it is the e-mail-to-phone transition that is the dead end to the sale.
Converting online shoppers to showroom customers requires specially-designed processes and a well-developed skill set.
Jennifer Suzuki, president of eDealerSolutions, has developed just such a game plan for auto retailers and she will share it with DealersEdge members during a special Webinar presentation.
You will learn:
The 10 Steps for Setting a Showroom Appointment using both inbound and outbound contacts
How to create and use professional scripts to support your game plan
The Essential Elements for building your value story over the phone
Methods for staying in control of the call
The deal breakers and how to deal with them
Telephone introductions that engage prospects and questions that lead them to your showroom
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason!