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Greg Criss: High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards

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Product Description

Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio Let's not forget the 40+ Live workshops each year!

https://VIP.DealersEdge.com/
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Workshop Info:
Original Air Date: October 29, 2015
Featuring: Greg Criss
Program Length: 60 Minutes
SKU: DJK1

As your customers and guests keep raising the bar of what is expected… how can you continue to WOW them and earn their respect and future business?

Workshop Take-Aways:

•How to identify and respond to the "New" expectations of your customers
•Which new "extras" are your customers looking for
•How to build the "Trust Factor"
•Building customer satisfaction via your estimates
•Techniques for keeping "Gen Y" guests happy and loyal

Greg Criss: High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards

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