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DJC2 Greg Criss: Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits

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Product Description

(Recorded Online Workshop)
Original Air Date: March12, 2015
Presenter Greg Criss: Speaker Info - www.dealersedge.com/GCriss
Program Length: 75 Minutes

Massive Recall Programs are causing many service departments to suffer a significant decline in profits. Learn how some dealers are managing recall programs while preventing profit erosion and bad service lane habits.

Many low-profit … low-upsell potential … service visitors can clog up an otherwise profitable service business. You have an obligation to the customer and the mfg to perform recall repairs efficiently and honorably.

But Greg Criss points out that you don't have to let recall overload kill your otherwise highly profitable service business.

In this session, Greg profiles successful strategies being employed at other dealerships from around the country to combat recall-related service system and profit declines.

You will learn:

How to determine additional staffing levels if needed to handle incoming recall-related phone contacts.
Why "manufacturer line teams" may make the recall process more efficient.
How to set-up an expedited appointment system
How to perform "triage" when swamped with incoming recall-related inquiries
How to schedule to maximize the retention opportunities of service guests you have never seen before.
How to maintain profits in spite of heavy demand for low-profit recall work
How to maintain selling discipline on the service drive… staying away from bad habits

You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason!

DJC2 Greg Criss: Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits

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