Welcome to DealersEdge

DFH5 Richard Owen: The Best Practices of the Very Best Parts Advisors

Availability: In stock


Product Description

(Recorded Webinar)
Presenter: Richard Owen, ROI Consulting, Inc.
Original Air Date: August 28, 2012
Program Length: 120 minutes

The habits of highly effective Parts Advisors – What makes them very good at their jobs and a valuable asset to the dealership

The Best Parts Advisors provide necessary assistance toward these goals:
Improved cooperation between the service and parts department
Improved efficiency & profitability of both parts and service
Improved levels of service to the customer, which results in...
Retention of the customer for future profit opportunities.

This Webinar is an eye-opener and reminder for current Advisors, but also an excellent “new hire” training and orientation session.

You will learn:
The common goals of a profitable Parts Department and the Parts Advisor's role in achieving maximum profits from the opportunities presented each day
The prime reasons for service dissatisfaction and how the Parts Advisor can contribute to the solutions rather than the causes of that dissatisfaction
How to eliminate wasted time on the parts counter and deliver great service to both your internal and external customers
How to play an important role in effective and accurate perpetual inventory management
How to improve the department's "Level of Service" and "Off-the-Shelf Fill Rate"
The importance of "Lost Sale Reporting" and how this often neglected function can improve the profitability of the parts department, but also service and the entire dealership
How to improve relationships with the service department in general and service technicians in particular
Tips on improving customer communications so you can satisfy their needs and wants - while selling more parts
Why the role of Parts Advisor is absolutely critical and pivotal for a smoothly running and profitable service department.

Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders!

DFH5 Richard Owen: The Best Practices of the Very Best Parts Advisors

Double click on above image to view full picture

Zoom Out
Zoom In

More Views

* Required Fields