Presenter: Don Tipton, DTC Retail Consulting
Original Air Date: April 26, 2012
Program Length: 110 Minutes
How Dealers, GMs, would-be GMs and Controllers - As well as Service Managers themselves - can measure Service Department Performance to highlight areas of weakness and to formulate action plans for improvement.
With regard to the Service Dept, dealerships have two basic problems. The first is that those in dealership top management positions have little-to-no experience in the operations of the fixed departments. The second problem is that most Service Managers have not been formally trained in how to excel in this unique environment.
Fixed Operations consultant Don Tipton offers you a detailed look at the process he employs when evaluating a service department for improvement. Find out what he looks for, what numbers to study and finally where to find the adjustments that will bring a higher level of customer satisfaction and improved profits to your service department.
You will learn:
The Inventory Approach to Service - How to measure the available man-hours, and then how to apply inventory management controls to this perishable asset
What it takes to structure your Service Department for Increased Profit
What you should do daily, weekly and monthly to monitor your performance so you can adequately plan and achieve success in Service
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