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Recorded Webinars

DEALERSEDGE Welcome to DealersEdge
Advanced Management Education for Top-Tier Auto Dealership Managers
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Items 31 to 40 of 79 total

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  1. DGK2 Rob Campbell: Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!

    DGK2 Rob Campbell: Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!

    $298.00

    (Recorded Webinar)
    Original Air Date: November 14, 2013
    Presenter: Rob Campbell and Sebastian Banchitta of The Mironov Group
    Program Length:

    Knowing how to read, analyze and then create workable business strategies to impact these numbers is an important part of the Parts Managers job.

    Join Rob Campbell and Se for an examination of the Parts Section of the Financial Statement with an eye to both understanding how these numbers are calculated and how they should impact your management priorities.

    Learning the secrets of the Financial Statement & other key performance indicators can help Parts Managers become more efficient in how they plan for growth and profit improvement.

    You Will Learn:
    ## How to measure the "quality" of your parts inventory
    ## How to reconcile your actual Inventory to the G/L Inventory value
    ## How to treat the disease of "obsolescence"…not the symptoms
    ## The "right" Parts to Labor Ratio
    ## Monthly vs Trend Analysis…which is better

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason! Learn More
  2. DGF4 Greg Criss: Tips for Turning Your Quick Service Lane from a Loss Leader into a Profit Driver

    DGF4 Greg Criss: Tips for Turning Your Quick Service Lane from a Loss Leader into a Profit Driver

    $298.00

    (Recorded Webinar)
    Original Air Date: June 27, 2013
    Presenter: Greg Criss - Criss Consulting
    Program Length: 80 minutes

    Some service managers have figured out how to make a pretty good profit from their Quick Service departments.

    But most dealerships are still struggling to move those customers out of the $30 LOFs and deeply discounted air filters and into higher profit work in the main shop.

    Fixed operations expert Greg Criss offers his prescriptions for solving the dilemma. It's mostly about installing the right processes.

    You will learn:

    Proper staffing templates for Quick Lube profitability
    How to improve your Multipoint Inspection Process
    Tips for creating special Quick Service Menus that support the factory recommendations
    A simple "Sales" process that really works
    Why restructuring technician processes is inevitable and how you can accomplish this goal
    Key Performance indicators and price structuring

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason! Learn More
  3. DGF3 Chuck Hartle': New Parts Pricing Strategies to Profitably React and Adjust to New Factory Parts Systems & Initiatives

    DGF3 Chuck Hartle': New Parts Pricing Strategies to Profitably React and Adjust to New Factory Parts Systems & Initiatives

    $298.00

    (Recorded Webinar)
    Original Air Date: June 20, 2013
    Presenter: Chuck Hartle' of PartsEdge
    Program Length: 100 minutes

    "P" for Pricing - the Most Important "P" in the Parts Business

    With General Motors introducing major changes to its parts systems, can Ford, Chrysler, Toyota, and Honda be far behind in requiring dealers to carry a broader inventory of parts.
    If you are still basing your parts pricing decisions on a factory price list and a pricing matrix, you are probably falling behind the times.
    Chuck Hartle has been working with dealerships that are struggling to improve their profits from parts. He has developed some unique insights into parts pricing strategies that are being adopted by Chuck’s dealership clients.
    Those dealerships are seeing very encouraging results and Chuck will share his insights and ideas with you during this workshop.

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason!
    Learn More
  4. DGE4 Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!

    DGE4 Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!

    $298.00

    (Recorded Webinar)
    Original Air Date: May 23, 2013
    Presenter: Lloyd Schiller
    Program Length 95 minutes

    If you continually find yourself "balancing" your best technicians' hours by giving them "gravy" maintenance tasks, a "re-think" is in order.

    Improvements include a much better-served customer, improved CSI & profitability, and a better-focused management team!

    The 1980s saw the introduction and growth of teams, simple support groups and lateral support groups…all of which provided benefits to smooth shop operation. But the accelerating growth and influence of advanced technologies are forcing some primarily large and high-line dealerships to conclude that a new organization in service is required to help them make the grade.

    Join Lloyd for this special presentation, featuring two case studies of a "re-thinking" of how the service department organizes and compensates productive technicians for a smoother, faster and more profitable work flow.

    Caveat: Lloyd cautions that smaller dealers and most Asian import dealerships will not find an immediate application for the lessons learned via these case studies. But if you have 15 or more technicians, are a large High Line or Domestic Dealership, the ideas and suggestions will definitely apply.

    You will learn:
    How to re-engage managers in the dispatching of work so that the best technician available gets the job that fits his/her skills most closely
    How to alter pay plans to match the skill needed to satisfy the customer quickly and efficiently - one dealership case study involves a union shop
    How to organize the shop workforce so that all are focused on the customer's immediate needs
    Why all this leads to improvements in CSI, in job satisfaction and department profits

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason!
    Learn More
  5. DGD3 Brooke Samples: What Fixed Ops Mgrs Need to Know about the Financial Statement and Analytical Reporting

    DGD3 Brooke Samples: What Fixed Ops Mgrs Need to Know about the Financial Statement and Analytical Reporting

    $298.00

    DGD3 Brooke Samples: What Fixed Ops Mgrs Need to Know about the Financial Statement and Analytical Reporting

    (Recorded Webinar)
    Original Air Date: April 18, 2013
    Presenter: Brooke Samples of Profit Blueprints, LLC
    Program Length: 90 minutes

    No one has more control of reaching higher Net Profits than you, the fixed operations managers, do. Reach the Net Profits you desire by learning how to quickly analyze your own monthly financial statement and to then take the necessary actions.

    Over her career as a Dealer Group Controller and as Consultant with Lloyd Schiller’s Dealer Service Corporation and NCM Associates, Brooke Samples has analyzed over 14,000 financial statements. In this Webinar, she will show you how to interpret your information, and then how to apply real world actions based on the results.

    You’ll learn to:
    •Identify the key profitability accounts for Fixed Operations
    •Calculate your Profit Potential using benchmarks and simple formulas, plus the actions to take to make large improvements
    •Understand how some accounts may impact positively or negatively other accounts
    •Recognize when Too Good is Too Good
    •Determine if you are staffed for maximum profits and for future growth
    •Calculate the days of supply for key assets and actions to take when they are out of line
    •Create your own monthly tracking spreadsheet
    •Prioritize your action plans to set record Net Profits

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one live webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation Learn More
  6. DGA5 Chuck Hartle': Six "Pulse" Reports to Measure Parts Inventory Health

    DGA5 Chuck Hartle': Six "Pulse" Reports to Measure Parts Inventory Health

    $298.00

    (Recorded Webinar)
    Original Air Date: January 31. 2012
    Presenter: Chuck Hartle' President of PartsEdge
    Program Length: 100 minutes

    Providing depth of understanding for Parts Managers and an easy way for Controllers and others to keep tabs on the financial performance of the department…

    Parts Guru, Chuck Hartle' tells us that the most frequently asked questions center around "which reports are most important." In this Webinar Chuck answers this question in detail.

    Using the power of your DMS, Parts Mangers can, in one hour per day, touch all the major issues that impact parts inventory performance. Master the Six Pulse Reports and readily recognize inventory issues before problems and loses materialize.

    Controllers, GMs and Dealers can also learn how these Six Pulse Reports can give them a snapshot of the health of their parts department, without becoming a total parts and systems geek.

    You will learn the secrets of:
    Special Order Inventory Value and Aging- getting control of a persistent problem
    Forced Stock Inventory Value- What is 'forced stock' and why it is important to monitor
    Excess Inventory Reporting - the hidden culprit of lost inventory productivity
    True Obsolescence Reporting- the 13/13 Rule
    Non-Returnable Inventory Reporting
    Purchase to Sale Ratio - 'months no sale' to 'months no receipt'

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one live webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation Learn More
  7. DGA1 Greg Criss: How the "All Makes/All Models" Business Plan Can Succeed in Your Service Department

    DGA1 Greg Criss: How the "All Makes/All Models" Business Plan Can Succeed in Your Service Department

    $298.00

    (Recorded Webinar)
    Presenter: Greg Criss
    Original Air Date: January 3, 2013
    Program Length: 90 minutes

    Aftermarket retailers are making tons of money with this model, yet most dealerships continue to struggle. Learn the secrets of those dealerships successful with "All Makes/All Models."

    If you are not already convinced that this market has a lot of potential, consider just a few stats… The average family has 2.5 vehicles in the driveway. And the average age of vehicles on the road has steadily increased to over 11 years old.

    Yet most dealerships are almost totally focused on servicing their own make.

    Some dealerships have mastered the changes in organization, mindset and marketing that encourages more and more "other-brand' vehicles into their shops. And they are doing so very profitably!

    In this Webinar you will learn how you can tap into this high-profit market as well.

    You will learn:

    How to create a comprehensive & successful plan to service "All Makes/All Models"
    How to identify which technicians to devote to this segment
    Which aftermarket parts you need to stock
    Getting Service Advisors & Salespeople to 'buy in' to the concept
    How to massage pay plans to fit the "All Makes/All Models" effort
    How to craft and target marketing for the best results

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one live webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation Learn More
  8. DFJ2 Ray Branch: Advanced Effective Labor Rate Engineering!

    DFJ2 Ray Branch: Advanced Effective Labor Rate Engineering!

    $298.00

    (Recorded Webinar)
    Presenter: Ray Branch of the KEEPS Corporation
    Original Air Date: October 11, 2012
    Program Length: 120 minutes

    A painless process to significantly improve your ELR - Effective Labor Rate!

    You can make relatively small and almost invisible-to-the-customer changes in labor pricing that would result in an increase to your Effective Labor Rate (ELR) of $6 or $7 in just 30 days.

    Sounds almost too good to be true doesn't it. But listen in to this Webinar and Ray Branch will both prove it to you and show you how.

    "Professor" Ray has studied this concept for over 17 years and in the process has analyzed over 32 million dealership repair orders. The results of his studies are nothing short of amazing and very revealing. Learn the formula for almost immediate and significant ELR improvement.

    You will learn:
    The real definition of "Effective Labor Rate"
    More than 12 specific ELR improvement techniques
    About the Visibility Pyramid - ELR fully explained
    The science of Flat Rate Frequency Utilization
    How to control the up and down swings in your customer paid ELR
    and much, much more!

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More
  9. DFI2 Steve Nickelsen: How to Achieve & Maintain 100% Service Absorption.

    DFI2 Steve Nickelsen: How to Achieve & Maintain 100% Service Absorption.

    $298.00

    (Recorded Webinar)
    Presenter: Steve Nickelsen of Nickelsen Partners
    Original Air Date: September 13, 2012
    Program Length: 90 minutes

    How top-performing dealerships mobilize the entire dealership management team to achieve 100% Service Absorption - A Case Study Approach

    Long the holy grail of dealership profitability, 100+% Service Absorption, has been an elusive target for most dealerships. But the professionals at Nickelsen Partners have studied a number of dealership organizations where 100+%service absorption is the norm and not just an idealistic target that no one expects to hit. They consistently attain 100+% Service Absorption!

    One of the things these dealerships have in common is that they went far beyond just setting a goal. Their strategic plan was re-engineered and the entire organization mobilized to achieve this previously difficult-to-attain profitability benchmark.

    Join us for this Webinar presentation and learn how you too can attain 100% Service Absorption.

    You will also learn:
    Why 100+% Service Absorption is a worthy goal & why operating the business without undue pressure to sell additional units to remain profitable has many hidden benefits
    How to build your strategy by including the entire organization in the planning and implementation – It has to be an organizational goal, not just a Fixed Ops objective
    How to get the entire team “on board” and working to this objective
    The role ROI plays in a successful 100+% Service Absorption strategy
    How peer dealerships have employed “out of the box” thinking in their successful implementation of a 100+% Service Absorption strategy
    How to make 100+% Service Absorption a reality in your dealership(s)

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  10. DFH5 Richard Owen: The Best Practices of the Very Best Parts Advisors

    DFH5 Richard Owen: The Best Practices of the Very Best Parts Advisors

    $298.00

    (Recorded Webinar)
    Presenter: Richard Owen, ROI Consulting, Inc.
    Original Air Date: August 28, 2012
    Program Length: 120 minutes

    The habits of highly effective Parts Advisors – What makes them very good at their jobs and a valuable asset to the dealership

    The Best Parts Advisors provide necessary assistance toward these goals:
    Improved cooperation between the service and parts department
    Improved efficiency & profitability of both parts and service
    Improved levels of service to the customer, which results in...
    Retention of the customer for future profit opportunities.

    This Webinar is an eye-opener and reminder for current Advisors, but also an excellent “new hire” training and orientation session.

    You will learn:
    The common goals of a profitable Parts Department and the Parts Advisor's role in achieving maximum profits from the opportunities presented each day
    The prime reasons for service dissatisfaction and how the Parts Advisor can contribute to the solutions rather than the causes of that dissatisfaction
    How to eliminate wasted time on the parts counter and deliver great service to both your internal and external customers
    How to play an important role in effective and accurate perpetual inventory management
    How to improve the department's "Level of Service" and "Off-the-Shelf Fill Rate"
    The importance of "Lost Sale Reporting" and how this often neglected function can improve the profitability of the parts department, but also service and the entire dealership
    How to improve relationships with the service department in general and service technicians in particular
    Tips on improving customer communications so you can satisfy their needs and wants - while selling more parts
    Why the role of Parts Advisor is absolutely critical and pivotal for a smoothly running and profitable service department.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders!
    Learn More

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