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Recorded Webinars

DEALERSEDGE Welcome to DealersEdge
Advanced Management Education for Top-Tier Auto Dealership Managers
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  1. DJC1 Mike Nicholes: Habits and Practices of the Exceptional Parts Manager

    DJC1 Mike Nicholes: Habits and Practices of the Exceptional Parts Manager

    $97.00

    Recorded Online Workshop
    Original Air Date: March 5, 2015
    Presenter: Mike Nicholes: Speaker Info - www.dealersedge.com/Nicholes
    Program Length: 60 Minutes

    Parts Managers control a lot of dealership money and capital… They are also Key Players impacting how smoothly & profitably your service department will run. Learn how the best Parts Managers in the business get it done every day.

    While few in the dealership fully understand the complexities of the Parts Manager's responsibilities, they are a critical cog in the successful functioning of the entire Fixed Operations side of the business.

    In addition, they control a ton of money and can make or lose much of that money if they do not apply themselves adequately to the tasks at hand.

    Some do the job exceptionally well… they stand head and shoulders above their peers. Join us as Mike Nicholes uses his vast experience and expertise to profile the talents and abilities necessary to be considered an Exceptional Parts Manager.

    You will learn:

    About the Parts Manager's role as a Money Manager
    About the Pts Mgr's #1 Responsibility and how the best stay focused
    About the necessary skills and aptitudes needed for parts management success
    How Exceptional Parts Mgrs work in tandem with other managers and departments
    How the best have mastered the control of obsolescence and its potential losses
    How Parts Mgrs can add value to the whole dealership and its overall goals

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  2. DJB2 Gary Edwards: Habits & Practices of the Exceptional Body Shop Manager

    DJB2 Gary Edwards: Habits & Practices of the Exceptional Body Shop Manager

    $97.00

    (Recorded Online Workshop)
    Original Air Date: February 12 2015
    Presenter Gary Edwards, President, Edwards & Associates: Speaker Info - www.dealersedge.com/Edwards
    Program Length: 80 Minutes

    Similar to traditional dealership Fixed Operations… But at the same time very different. Find out what makes the Best Body Shop Managers Excel!

    The popularity of a Body Shop Profit Center in a dealership setting has had its ups and downs. Once a widespread staple of a dealership operation, for a time dealers in large measure decided that they just could not make it work. Many abandoned their body shops in that era.

    In more recent times, interest in a Body Shop Profit Center has been rekindled… partly due to advanced management science that helps, those savvy enough to employ these new tactics, create huge collision repair profits.

    The necessary ingredient is the right manager to make it all work… what we would call the "Exceptional Body Shop Manager."

    Learn their Habit and Practices:

    How to create and execute an Effective Manager's Work Plan
    How to motivate and coach body shop employees to maximum effect
    How they adhere to Performance Standards and Guides
    How to create effective Process and then Execute
    How to Measure & Manage Department assets
    How to set clear and attainable financial objectives

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  3. DHJ2 Rob Campbell: 7 Essential Service Department Measurements

    DHJ2 Rob Campbell: 7 Essential Service Department Measurements

    $97.00

    (Recorded Online Workshop)
    Original Air Date: October 9, 2014
    Rob Campbell of The Mironov Group - Speaker info - www.dealersedge.com/Campbell
    Program Length: 70 minutes

    7 Service Management Fundamentals that, when implemented properly, yield impressive results and record-breaking profit performance.

    Join Rob Campbell for this in-depth discussion and review of these 7 fundamentals and how you can add an "artist's touch" to your management skills.

    You will learn:

    Structured techniques to improve your effective labor rate and gross profit
    How to improve your Quick Lane Service process to guarantee upstream profits
    How to determine what your shop REALLY sells and how to maximize these sales while maintaining high CSI
    Why most service marketing plans fail and how to create a winning campaign

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  4. DHG5 David Summers: How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!

    DHG5 David Summers: How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!

    $97.00

    (Recorded Online Workshop)
    Original Air Date: July 31, 2014
    Presenter: David Summers of Autoway Consulting. Speaker info www.dealersedge.com/Summers
    Program Length: 105 minutes

    If you’ve tried selling parts online but gave up due to too much work for too little profit, you need to take another look. The business model has changed.

    Don’t overlook the potential of Parts eCommerce. eBay might be the default option for most dealership parts managers trying to make some money with online parts sales but it is far from the only option and might not be the best choice for your store.

    Join expert David Summers for a guide to available parts e-commerce choices and a framework to select solutions that best fit your dealership’s parts operations.

    You will learn:

    How to determine if parts e-commerce is right for your dealership
    Which types of parts e-commerce fit (and don’t fit)
    Various supplier/solution options and how to evaluate them
    A practical way to implement parts e-commerce from DMS integration to shipping to payment types and more
    How to sell more parts, lower your costs and improve customer satisfaction by executing a parts e-commerce plan for your dealership

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  5. DHF2 Rob Campbell: Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail

    DHF2 Rob Campbell: Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail

    $97.00

    (Recorded Online Workshop)
    Original Air Date June 12, 2014
    Presenter: Rob Campbell of The Mironov Group
    Program Length 120 minutes

    The Continued Fast-pace of change in the service and parts business has pushed fixed ops directors to come up with new ideas on how to use pay plans to motivate.

    Rob Campbell of the Mironov Group joins us with a frank discussion of new approaches and plans for compensation of key service and parts employees.

    You will learn:
    New applications of the "flat rate" pay system for techs
    What pay plans top-performing dealerships use in fixed ops
    How to combat "cost of sales" cutting into your labor gross retention
    How much should service advisors earn
    Can pay plans can turn advisors from order-takers into business builders
    Are parts advisors part of the fixed ops team or not?
    Where does CSI fit into pay plan design?

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  6. DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    $97.00

    DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    (Recorded Online Workshop)
    Original Air Date: March 13, 2014
    Presenter: Greg Criss
    Program Length: 90 minutes

    How to create a Career Path for positions that do not appear to have one. Learn how recognition and career advancement are better motivators than money alone.

    You can't fault service and advisors from wondering…"Where do I go from here?"

    Traditionally, dealership fixed operations does not provide for many avenues that the rank and file can aspire to. That usually results in the dealership using the pay plan as the primary motivator. But it is also clear that employee recognition and career advancement rank higher than money as a primary motivator.

    Fixed Ops expert Greg Criss says that dealerships can improve employee retention and morale, as well as attract better applicants by offering a clear career path…a way for them to move up in the business.

    You Will Learn:

    ## How to help technicians and service advisors set achievable career goals
    ## Ways to identify an employee's knowledge base, skills and other usable assets
    ## An easy-to-use method for creating accurate job descriptions
    ## The role of "special projects" in career pathing
    ## How to start a coaching/mentoring program for service employees

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  7. DHB4 Ron Sompels, CPA: Dealership Financial Statement Analysis - The Advanced Course

    DHB4 Ron Sompels, CPA: Dealership Financial Statement Analysis - The Advanced Course

    $97.00

    (Recorded Online Workshop)
    Original Air Date: February 27 at 1pm Eastern and 10am Pacific
    Presenter: Ron Sompels CPA
    Program Length: 70 minutes

    A "next step" look at financial analysis for ambitious department managers…Learn to read and analyze the financial statement to advance your department and your career

    Being able to read and analyze the dealership's financial statement is a required basic skill for dealers, GMs and Controllers. The same goes for ambitious department managers with profit and loss responsibilities.

    Learn the skills needed to not only read the statement, but to measure the performance of each department with an eye toward weaknesses and opportunities.

    So if you at all ambitious about your career and the performance of your department, this is a "must attend" opportunity!

    You Will Learn:
    ## How to analyze your department's financial performance
    ## How to identify the "key info" on the dealership's reports
    ## How to find the strengths and weaknesses and how to use this info
    ## How to improve your mgt skills and increase your value to the dealership organization

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  8. DHB2 Chuck Hartle': Parts Profitability - A New Look at Pricing Updated for Both Wholesale & Retail

    DHB2 Chuck Hartle': Parts Profitability - A New Look at Pricing Updated for Both Wholesale & Retail

    $97.00

    (Recorded Online Workshop)
    Original Air Date: February 13, 2013
    Presenter: Chuck Hartle'
    Program Length: 100 minutes

    Wholesale or Retail, pricing is the most important "P" in the Parts Business. Time to put away old matrix formulas and take a new look at Parts Profitability through Pricing.

    After his last very popular DealersEdge Workshop covering retail parts pricing strategies, Chuck heard from parts managers who wanted to know more about pricing for their wholesale customers. Here is an updated look at both.

    If you are struggling to make money in the wholesale parts business in the face of vicious price competition or if you’re just interested in hearing some new ideas from one of the auto industries true experts, this workshop is for you!

    You Will Learn:

    ## How to adapt your standard pricing matrix to fit your market needs
    ## How to tell when the "old matrix" is hurting your business
    ## What is the "right price" for generating gross profit
    ## When not to compete on price
    ## What other parts managers are doing to stay competitive and profitable

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  9. DHA3 Don Reed: How to Match Service Marketing to Your Service Process for Maximum ROI

    DHA3 Don Reed: How to Match Service Marketing to Your Service Process for Maximum ROI

    $97.00

    Recorded Online Work Shop
    Original Air Date: January 16,2014
    Presenter: Don Reed
    Program Length: 85minutes

    If you take care to match your Service Marketing Efforts to your overall department goals and organization…you'll get improved return on your marketing investment along with improved customer and employee satisfaction.

    All too often service marketing is simply repeating the last effort, and often does not take into account service department goals and objectives…not to mention the management processes that are to guide to you success.

    Listen in as Don Reed examines how you can get a maximum return on your promotional budget by coordinating the marketing efforts to an improvement plan that takes into account your capacity and goals for growth.

    You Will Learn:
    ## How to prepare a performance pro forma based on marketing goals
    ## How to evaluate staffing level requirements in conjunction with the marketing plan
    ## Tips for training service advisors and managers to properly handle the additional customers your marketing efforts are expected to produce
    ## How to install and use daily performance evaluations to measure marketing results

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  10. DGK3 Greg Criss: BluePrinting the Body Shop… A Process for Improving Efficiency & Profits

    DGK3 Greg Criss: BluePrinting the Body Shop… A Process for Improving Efficiency & Profits

    $298.00

    (Recorded Webinar)
    Original Air Date: November 21, 2013
    Presenter: Greg Criss
    Program Length: 85 Minutes

    The key to larger body shop profits is in the creation of efficiencies that allow you to move more work through the shop per hour of operation. Here's how…

    Dealerships with successful Body Shops may use different production processes but they share one common trait – a desire to increase production efficiency by pushing more work through the shop.

    One of these processes is called “blueprinting,” creating a complete and accurate evaluation of collision damage to drive faster repairs, fewer headaches, improved efficiency, and higher profits. Learn how it's done…

    You Will Learn:
    ## How traditional estimating can cost Body Shops in lost time and money
    ## The difference between a Body Shop "BluePrint" and an estimate
    ## What to include in your "BluePrint" & what to exclude
    ## How to make "BluePrinting" work in your Body Shop

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason! Learn More

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