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Advanced Management Education for Top-Tier Auto Dealership Managers
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  1. DED3 Mark Payne Presents - How to Avoid Physical Parts Inventory Nightmares

    DED3 Mark Payne Presents - How to Avoid Physical Parts Inventory Nightmares

    $298.00

    (Recorded Webinar)
    Presenter: Mark Payne of Total Dealer Solutions
    Original Air Date: April 21, 2011
    Program Length: 120 minutes

    Best Practices for a Successful Parts Physical Count

    Nothing stresses a dealership parts manager more than the prospect of the annual physical inventory. Perpetual inventory efforts and monthly reconciliations notwithstanding, the annual physical count can be a white-knuckle experience for parts managers. This won’t be your run-of-the-mill listing of the tasks parts managers should be doing to get ready for the physical, although some of those tasks are inescapable. Mark will cover other issues as well. When should dealers outsource the physical inventory and when should they keep it in house? How much should you expect to pay someone to conduct the physical? Why in some cases a full actual count is not what is called for. New technology solutions will also be reviewed.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  2. DEG1 Mike Nicholes Presents: Benchmarks from the Best Parts Managers

    DEG1 Mike Nicholes Presents: Benchmarks from the Best Parts Managers

    $298.00

    (Recorded Webinar)
    Presenter: Mike Nicholes of Nicholes Capital Management
    Orginal Air Date: July 07, 2011
    Program Length: 70 minutes

    What numbers define superlative performance in parts inventory management and what are the best practices that help the “Best” be the “Best”.

    It is absolutely no secret that parts inventory management is a complicated numbers and measurement game. More than any other profit center in a dealership, performance is measured by a complex set of data, statistics and calculations. Most of the performance ‘bench marks” employed in evaluating the parts department have been around for decades – but are they the right ones to define who is and is not doing a great job managing the inventory? According to Mike Nicholes, “For decades dealers have been using 'turn' and 'months of supply' to define the correct inventory; both are totally inaccurate and are only ratios that do not speak to the quality of the assortment of parts used to fill the need of technicians and customers.” Mike takes both an old and new look at parts inventory management benchmarks and will tell you how to define success in this important asset management position.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  3. DEG4 Brian Pasch: Effective Digital Marketing for Fixed Operations

    DEG4 Brian Pasch: Effective Digital Marketing for Fixed Operations

    $298.00

    (Recorded Webinar)
    Presenter: Brian Pasch – PCG Digital Marketing
    Original Air Date: July 28, 2011
    Program Length: 100 minutes

    How to use your online assets and resources to build service & parts volumes and retain customers.

    Almost every car dealer recognizes how important the Internet is to new and used vehicle sales. But many have not yet discovered just how important these same online assets can be to building your service and parts operations. Brian Pasch, the acclaimed guru of digital marketing for auto dealers, is prepared to give you a list of online strategies that will draw in new service customers as well as bring your existing customer base back in again and again. We all know how repeat service business can build fixed ops profits and future vehicle sales. Effectively employing your online resources to help nurture that relationship is a natural means to that end. This is a lot more than about coupons. Unlock the online marketing potential for service and parts.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  4. DEI4 Rick Heronime: Redefining Parts Obsolescence & A Process for Better Control

    DEI4 Rick Heronime: Redefining Parts Obsolescence & A Process for Better Control

    $298.00

    (Recorded Webinar)
    Presenter: Rick Heronime, Senior V.P. and COO of Dealership CSI a fixed operations advisory firm
    Original Air Date: Thursday September 22, 2011
    Program Length: 120 minutes

    How to defrost these frozen assets with a better approach...

    If the industry standard definition of Parts Obsolescence is not helping to reduce this profit drain and prime example of frozen capital – then maybe it’s time to work with a new definition. Fixed operations expert Rick Heronime has a better way. Simply looking at no-sale after 12 months is just not getting to the center and cause of the problem. Rick will focus on the causes of Obsolescence and on the processes to control each one. Can you finally whip this monster back in line – Rick thinks so and wants to share this with you via this webinar.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  5. DEJ3 Chuck Hartle’ : The Real Impact of Factory Auto Stock Replenishment Programs – Study Results!

    DEJ3 Chuck Hartle’ : The Real Impact of Factory Auto Stock Replenishment Programs – Study Results!

    $298.00

    (Recorded Webinar)
    Presenter: Chuck Hartle’, President of PartsEdge
    Original Air Date: October 20, 2011
    Program Length: 120 minutes

    Programs like GM’s RIM and Chrysler’s ARO are now about 5 years old. They came with promises of huge benefits for the dealership. Study reveals the true picture & the numbers are shocking!

    Seeking to measure if Automatic Stock Replenishment (ASR) programs have lived up to the hype and promise, parts guru Chuck Hartle’ recently conducted a study designed to measure before and after performance.

    Key Question: How many of the part numbers automatically ordered would meet standard dealership phase-in criteria? Dealers and Parts Managers are not going to be happy with the results!

    You receive answers to the following questions:
    We can tell the programs have provided more parts inventory “width”, but have these new parts helped to improve the off-the-shelf fill rates?
    Do ASR programs improve a dealer’s inventory for better customer satisfaction?
    Do ASR programs improve the dealer’s profitability?
    What can you do to unfreeze some of your frozen parts capital – some caused by ASRs?
    What can you do to improve the ROI on your parts inventory investment in spite of ASR constraints?
    Do dealerships really need ASR programs at all?
    What are the numbers to back up Chuck’s conclusions?

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  6. DEK3 Steve Kwiatkowski: What's New in Service Lane Selling - Building a Consistent Selling System

    DEK3 Steve Kwiatkowski: What's New in Service Lane Selling - Building a Consistent Selling System

    $298.00

    (Recorded Webinar)
    Presenter: Steve Kwiatkowski, Liqqid, Inc.
    Original Air Date: November 17, 2011
    Program Length: 92 minutes

    Case Studies of how service departments have achieved huge sales increases by consistently delivering a professional selling presentation

    How can your service department create the consistent selling process so often in evidence in the showroom? This question has vexed dealers and service managers for decades. The selling discipline taught and enforced in so many dealership showrooms is almost always absent once you get to their service drives. Stem-selling guru, Steve Kwiatkowski of Liqqid Express. will bring you real life examples of dealerships employing new tools to impressively increase maintenance package sales. Meet some of the dealer and service managers as they tell you how their success was realized. We all know there are huge profits to be earned in these sales – now you can learn how other dealerships have achieved their success in selling more high-profit maintenance packages.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  7. DEL1 Rob Campbell & Andrew Appow: Business Math for Parts Managers

    DEL1 Rob Campbell & Andrew Appow: Business Math for Parts Managers

    $298.00

    (Recorded Webinar)
    Presenters: Rob Campbell & Andrew Appow CPA both from The Mironov Group
    Original Air Date: December 1, 2011
    Program Length: 100 minutes

    How to read the Parts Section of the Financial Statement & Other Key Ratios and Guides Important to Parts Managers

    Financial Statement analysis is an important skill for every dealership profit center manager. Nowhere in the dealership is this more true than in the Parts Department. Parts Managers, more so than other management team members, are governed by the numbers. Knowing how to read, analyze and then create workable business strategies to impact these numbers is an important part of the Parts Managers job. Join Rob and Andrew as they examine the Parts section of the financial statement with an eye to both understanding how these numbers are calculated and how they should impact your management priorities. Learning the secrets of the financial statement & other key performance indicators can help Parts Managers become more efficient in how they plan for growth and profit improvement.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  8. DEL2 Ken Hite: How to Rebuild Trust with Your Service Customers

    DEL2 Ken Hite: How to Rebuild Trust with Your Service Customers

    $298.00

    (Recorded Webinar)
    Presenter: Ken Hite of Clear Mechanic
    Original Air Date: Thursday December 8th
    Program Length: 80 minutes

    Service customers cite "lack of trust" for abandoning your service dept. - Learn how you can turn that around and earn their business.

    Are you losing service business because the customer simply does not trust you? The honest answer for most is -yes! We can argue that stereotypes fostered by bad publicity feed a misconception, but more often than not, we have earned a good bit of that mis-trust.

    Customers want to do business with businesses they trust. But for decades consumer research surveys have indicated that customers rank the automotive repair shops near the bottom of all their customer service experiences. Number 1 reason - Lack of Trust!

    The number 2 reason is lack of communication between service advisor and customer. Lack of trust and communication are costing the dealership a lot of profits.

    But service advisers who are seen as trusted experts by their customers close 20% more of their additional service recommendations. How do the best dealerships and independent service providers build trust with their customers? Join Ken Hite of Clear Mechanic for a special "how to" session on building trust in the service drive.

    You will learn:
    The 4 pain points in the dealership service experience and how to ease them
    Better ways to explain and validate repair recommendations
    The role of transparency in developing a service customer's trust
    Foolproof ways to make the service experience more transparent
    How to use mobile apps and Smart Phone technology to keep customers in the loop
    The role social media can play in building your service reputation

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  9. DFC3 Richard Owen: How to Evaluate Parts Department Performance - A Consultant's View

    DFC3 Richard Owen: How to Evaluate Parts Department Performance - A Consultant's View

    $298.00

    (Recorded Webinar)
    Presenter: Richard Owen
    Original Air Date: March 15, 2012
    Program Length: 100 minutes

    How GMs and Parts Managers alike can dissect the Parts Dept performance to find areas and strategies for improvement.

    As dealership fixed operations expert Richard sees it, dealership general managers tend to know only two numbers about the parts department - the gross turn ratio and month’s supply. And those two numbers are misleading. What dealers and general managers don't know is the real efficiency of their parts operations. Both GMs and Parts Mgrs need to know things like the level of NS parts and the gross profit margin by sales type. Dealers especially need to focus on the concept of "true inventory turns." None of these figures will be found on the dealership operating report.

    You will learn:
    How to reconcile the general ledger parts inventory to the shelf count
    What it means when NS or "watch" parts have an on-hand value
    What your parts department's true selling margins are
    The crucial difference between technical and calculated obsolescence
    How to calculate and interpret inventory efficiency
    The correlation of parts dept and service dept efficiency

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  10. DFD4 Don Tipton: How to Fine-Tune and Improve Performance in Your Service Department

    DFD4 Don Tipton: How to Fine-Tune and Improve Performance in Your Service Department

    $298.00

    (Recorded Webinar)
    Presenter: Don Tipton, DTC Retail Consulting
    Original Air Date: April 26, 2012
    Program Length: 110 Minutes

    How Dealers, GMs, would-be GMs and Controllers - As well as Service Managers themselves - can measure Service Department Performance to highlight areas of weakness and to formulate action plans for improvement.

    With regard to the Service Dept, dealerships have two basic problems. The first is that those in dealership top management positions have little-to-no experience in the operations of the fixed departments. The second problem is that most Service Managers have not been formally trained in how to excel in this unique environment.

    Fixed Operations consultant Don Tipton offers you a detailed look at the process he employs when evaluating a service department for improvement. Find out what he looks for, what numbers to study and finally where to find the adjustments that will bring a higher level of customer satisfaction and improved profits to your service department.

    You will learn:

    The Inventory Approach to Service - How to measure the available man-hours, and then how to apply inventory management controls to this perishable asset

    What it takes to structure your Service Department for Increased Profit

    What you should do daily, weekly and monthly to monitor your performance so you can adequately plan and achieve success in Service

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More

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