Recorded Webinars

(Recorded Webinar)
Original Air Date: April 25, 2013
Presenter: Clayton Stanfield, Manager of Dealer Training at eBay Motors
Program Length: 90 minutes

A part or accessory sells every second on eBay Motors and in Q1 2013 mobile devices now account for 500,000 sales per week. eBay Motors’ Clayton Stanfield will bring us up to date on the best practices of the biggest online sellers of parts and accessories.

You will learn:
How to get from a “crawl to a run” when selling parts on eBay Motors
Best practices for growing your parts & accessories business online
How mobile technology is revolutionizing the P & A business
Pictures, pricing, and product – what works best online
Measurements and adding value

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More

DGD3 Brooke Samples: What Fixed Ops Mgrs Need to Know about the Financial Statement and Analytical Reporting

(Recorded Webinar)
Original Air Date: April 18, 2013
Presenter: Brooke Samples of Profit Blueprints, LLC
Program Length: 90 minutes

No one has more control of reaching higher Net Profits than you, the fixed operations managers, do. Reach the Net Profits you desire by learning how to quickly analyze your own monthly financial statement and to then take the necessary actions.

Over her career as a Dealer Group Controller and as Consultant with Lloyd Schiller’s Dealer Service Corporation and NCM Associates, Brooke Samples has analyzed over 14,000 financial statements. In this Webinar, she will show you how to interpret your information, and then how to apply real world actions based on the results.

You’ll learn to:
•Identify the key profitability accounts for Fixed Operations
•Calculate your Profit Potential using benchmarks and simple formulas, plus the actions to take to make large improvements
•Understand how some accounts may impact positively or negatively other accounts
•Recognize when Too Good is Too Good
•Determine if you are staffed for maximum profits and for future growth
•Calculate the days of supply for key assets and actions to take when they are out of line
•Create your own monthly tracking spreadsheet
•Prioritize your action plans to set record Net Profits

PURCHASE OPTION:
Limited Time Only! For just the cost of one live webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation Learn More

(Recorded Webinar)
Original Air Date: January 31. 2012
Presenter: Chuck Hartle' President of PartsEdge
Program Length: 100 minutes

Providing depth of understanding for Parts Managers and an easy way for Controllers and others to keep tabs on the financial performance of the department…

Parts Guru, Chuck Hartle' tells us that the most frequently asked questions center around "which reports are most important." In this Webinar Chuck answers this question in detail.

Using the power of your DMS, Parts Mangers can, in one hour per day, touch all the major issues that impact parts inventory performance. Master the Six Pulse Reports and readily recognize inventory issues before problems and loses materialize.

Controllers, GMs and Dealers can also learn how these Six Pulse Reports can give them a snapshot of the health of their parts department, without becoming a total parts and systems geek.

You will learn the secrets of:
Special Order Inventory Value and Aging- getting control of a persistent problem
Forced Stock Inventory Value- What is 'forced stock' and why it is important to monitor
Excess Inventory Reporting - the hidden culprit of lost inventory productivity
True Obsolescence Reporting- the 13/13 Rule
Non-Returnable Inventory Reporting
Purchase to Sale Ratio - 'months no sale' to 'months no receipt'

PURCHASE OPTION:
Limited Time Only! For just the cost of one live webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation Learn More

(Recorded Webinar)
Presenter: Ted Fellowes, of Fellowes Research Group, Inc
Original Air Date: January 10, 2012
Program Length: 75 minutes

It's a lot more than just eBay! A detailed examination of the issues, suppliers, software solutions and more. Don't let the competition catch you flat-footed!

This webinar is a guide to available parts e-commerce choices and a framework to select solutions that best fit your Store’s parts operations. If you’ve tried selling parts and accessories online but gave up because it’s too much work for too little profit, you need to re-think your decision. The business has changed.

Parts e-commerce is described in clear, easy-to-understand terms. Each approach to parts e-commerce is explained, vendors are identified, an action plan is summarized and systems integration considerations are covered.

Adoption and usage of parts e-commerce is climbing. Your competitors are cashing in. The OEMs are pushing it. Don’t get left behind.

You will learn:

To assess whether parts e-commerce is right for your dealership
Which types of parts e-commerce fit (and don’t fit) your dealership
About supplier/solution options and how to evaluate them
The practical side of implementing parts e-commerce from DMS integration to shipping to payment types and more
How to sell more parts, lower costs and improve customer satisfaction by planning and executing a parts e-commerce plan for your dealership.

PURCHASE OPTION:
Limited Time Only! For just the cost of one live webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation Learn More

(Recorded Webinar)
Presenter: Greg Criss
Original Air Date: January 3, 2013
Program Length: 90 minutes

Aftermarket retailers are making tons of money with this model, yet most dealerships continue to struggle. Learn the secrets of those dealerships successful with "All Makes/All Models."

If you are not already convinced that this market has a lot of potential, consider just a few stats… The average family has 2.5 vehicles in the driveway. And the average age of vehicles on the road has steadily increased to over 11 years old.

Yet most dealerships are almost totally focused on servicing their own make.

Some dealerships have mastered the changes in organization, mindset and marketing that encourages more and more "other-brand' vehicles into their shops. And they are doing so very profitably!

In this Webinar you will learn how you can tap into this high-profit market as well.

You will learn:

How to create a comprehensive & successful plan to service "All Makes/All Models"
How to identify which technicians to devote to this segment
Which aftermarket parts you need to stock
Getting Service Advisors & Salespeople to 'buy in' to the concept
How to massage pay plans to fit the "All Makes/All Models" effort
How to craft and target marketing for the best results

PURCHASE OPTION:
Limited Time Only! For just the cost of one live webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation Learn More

(Recorded Webinar)
Presenter: Don Tipton of DTC Retail Consulting
Original Air Date December 18, 2012
Program Length: 90 minutes

Opportunity is knocking for improved sales and profits in the Service Department - Are you ready to take advantage in 2013?

There’s a reason they call it “fixed operations.” Dealership service departments are supposed to provide a steady source of profits through thick and thin. But 2013 promises to be a more challenging year than most with the effects of three years of depressed new vehicle sales now filtering through to service.

Success in 2013, more than most years, requires a well-thought-out plan.

This Webinar features ways that Service Managers can look at what happened in 2012 and how they can seize the opportunities available in 2013.

The burning question is - "With another 12 months in front of us, how can the Service Dept. plan to make a real difference for the dealership."

Join fixed operations expert Don Tipton as he offers concrete ideas and opportunities for you to grow service sales and profits in 2013.

You will learn:

How to identify areas in your service operation ripe for improvement
How to analyze the 'structure' of your Service Dept to see if you have the staff and resources to capitalize on those opportunities
How to set a net profit objective compatible with your 'structure' or vice versa
Some new performance indicators that will help you meet your goals
How to determine if your 'process' is compatible with your goals for 2013
How to create a 'marketing plan' to help your meet your 2013 objectives
How to keep it all on track for the whole year

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More

(Recorded Webinar)
Presenter: Mike Nicholes of Nicholes Capital Management
Original Air Date: December 13, 2012
Program Length: 90 minutes

If you don't have a plan, you are planning to fail. And Hope is not a Strategy.

As 2012 (or any year for that matter) draws to a close, we are faced with two tasks. The first is to evaluate the year just ending and to give, or get, a grade on how well we used those 12 months. Were we successful? Do we even know what success is supposed to look like/

The second task is to look forward to the next year and just what we will do with it. This Webinar features ways that Parts Managers can look at their responsibilities and past performances. The burning question is - "With another 12 months in front of us, how can we plan to make a real difference for the dealership."

Join internationally-known and respected parts inventory expert, Mike Nicholes as he guides you through a self-examination process that will yield a realistic, workable plan for success in 2012.

You will learn:

What success in parts should look like in 2013
Why setting aggressive yet attainable goals is essential
The six goals every parts manager should set for both the profit center and their performance
How to identify changes in the marketplace and how that should impact your goals
All about the Goal Setting Checklist
How to take stock of the resources available

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More

(Recorded Webinar)
Presenter: Joni Stuker of Owner Connect
Original Air Date: November 8, 2012
Program Length: 90 minutes

Examining a relatively new application for a seasoned strategy - Using call centers to help fuel service and parts growth.

Business Development Centers are nothing new, but to date have almost always been focused on the variable departments; putting more qualified prospects into the showroom.

But as the recent downturn and recovery have attested, the fixed operations departments can be, and often continue to be, the backbone of dealership profits.

Visit with BDC expert Joni Stuker as we examine the deployment of BDC marketing tactics to service and parts. You may just discover the key to remarkable growth in this area.

You will learn:

How to Maximize Every Inbound Opportunity!
Powerful Outbound Steps to Past Customer Base
Key steps to Networking your Business "circle of influence"!
Effective Compensation Packages and Incentives
How to Secure - Train & Compensate BDC Fixed Op's Reps
7 Specific Steps to Get you Started!

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More

(Recorded Webinar)
Presenter: Ray Branch of the KEEPS Corporation
Original Air Date: October 11, 2012
Program Length: 120 minutes

A painless process to significantly improve your ELR - Effective Labor Rate!

You can make relatively small and almost invisible-to-the-customer changes in labor pricing that would result in an increase to your Effective Labor Rate (ELR) of $6 or $7 in just 30 days.

Sounds almost too good to be true doesn't it. But listen in to this Webinar and Ray Branch will both prove it to you and show you how.

"Professor" Ray has studied this concept for over 17 years and in the process has analyzed over 32 million dealership repair orders. The results of his studies are nothing short of amazing and very revealing. Learn the formula for almost immediate and significant ELR improvement.

You will learn:
The real definition of "Effective Labor Rate"
More than 12 specific ELR improvement techniques
About the Visibility Pyramid - ELR fully explained
The science of Flat Rate Frequency Utilization
How to control the up and down swings in your customer paid ELR
and much, much more!

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More