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DEALERSEDGE Welcome to DealersEdge
Advanced Managemnet Education for Top-Tier Auto Dealership Managers
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  1. BKFG Dealership Fixed Ops - World Class Best Practices

    BKFG Dealership Fixed Ops - World Class Best Practices

    $298.00

    Available in PDF and Hard Copy Formats

    Essays from Workshops Presented by Dealership Sales & Marketing Experts

    Focusing on What is Working for Your Fixed Operations Peers

    What's Inside this 200 Page Guide:

    Service Management Ideas… 7 Essays taken from recent Fixed Ops Expert workshops focusing on ways to improve your service and parts business with better process.

    Service Marketing Ideas… 6 Essays again from recent DealersEdge Workshops focusing on how to market your service department more efficiently and effectively.

    Parts Management Ideas… 5 Essays centered on inventory management and parts department process.

    Body Shop Management Ideas… 2 Essays on how to wring more profit from your body shop operations.

    Human Resources for Fixed Ops… 5 Essays focusing on Basic HR skills for the Fixed Ops Manager. How to Hire. How to Fire. How to motivate to higher levels of performance.

    CHAPTER 1 - Service Management Ideas

    7 Absolutely Essential Service Management Key Performance Indicator
    3 Top Game Changes for Service for Focused & Immediate Improvement
    5 Keys to Avoiding the Perils of a Factory or Ext'd Warranty Audit
    Service Menu Design & Profit Structuring… Art & Science
    5 Sure Fire Bottom Line Builders for Service Managers
    Forecasting: Your Guide for Creating Forecasts and Yield Big Results
    Effective Recall Handling- Fulfill Responsibility without Killing Profit

    CHAPTER 2 - Service Marketing Ideas

    Service Price vs. Value - Win Service Advisors First
    The Service Pricing Challenge: How to Leverage Your Competitiveness
    High Customer Expectations! How to Earn Great CSI & Retention
    Using a BDC in Service to Boost Service & Parts Profits
    Text Marketing and Customer Communications for the Service Department
    The Habits and Practices of the Exceptional Service Advisor

    CHAPTER 3 - Parts Management Ideas

    Re-Thinking the Parts Pricing Matrix to Maximize Profits
    How to Avoid Physical Parts Inventory Horror Stories
    Aging Parts Inventory…Valued Assets or Worthless Artifacts?
    The Habits & Practices of the Exceptional Parts Manager
    Advanced Parts Storage Techniques…More Storage without Costly Eqt

    CHAPTER 4 - Body Shop Management Ideas

    The Habits & Practices of the Exceptional Body Shop Manager
    Advanced Body Shop Management… Focus on Marketing & Profits

    CHAPTER 5 - Human Resources for Fixed Ops…Basic Skills

    Guiding Your Team to Success…Magic of One-on-One Coaching Skills
    Fearless Firing… Effective, Confident, Compassionate
    Labor Law Basics for Car Dealers… 4 Things You Need to Know
    Tips on How & Why to Hire Millennials
    Predicting Hiring Success for Better Auto Dealership Team

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $299 more than the price of this program, you get it all for a period of one year! That is a total of just $597 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $299 paid for this upgrade - for any reason! Learn More
  2. BMF2 Fixed Operations... What's Working... What's New...2015

    BMF2 Fixed Operations... What's Working... What's New...2015

    $198.00

    Available in PDF and Hard Copy Format

    Essays from Recognized Fixed Ops Experts Focusing on What is Working for Your Peers

    Benefits:

    Tap into New Ideas & Strategies for Fixed Operations Managers...What's Working for Your Peers
    Sharpen and Hone Your Basic, But Critical, Management Skills
    Discover the Habits & Practices of the Very Best Fixed Ops Managers
    Uncover New Cutting Edge Concepts in Parts Management

    Over 120 Pages of Essays Drawn from the Content of Recent DealersEdge Workshops!


    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Online Workshops (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $300 paid for this upgrade - for any reason! Learn More
  3. Fixed Operations Management Review - Unlocking Full Potential in 2017  for Service & Parts Management

    Fixed Operations Management Review - Unlocking Full Potential in 2017 for Service & Parts Management

    $198.00

    The 2017 Edition Yearbook for Fixed Ops Professionals.
    Essays from Workshops Presented by Dealership Fixed Operations and Management Experts Focusing on What is Working for Your Peers
    Benefits:

    1. Zero in on What Your Peers in other service and parts departments are employing for increased efficiencies and bottom line profit growth.

    2. Sharpen and Hone Your Basic, But Critical, Fixed Operations Management Skills

    3. 160+ Pages of Essays Drawn from the Content of Recent DealersEdge Workshops as presented by Auto Industry Experts!

    Essays Included in this 160+ Page Collection:

    CHAPTER 1 - UNLOCKING YOUR TRUE FIXED OPS POTENTIAL

    How to Strap a Rocket to Your Service Department
    Business Math for Service Managers
    The Service Pricing Challenge- How to Price it Right
    Service Pricing vs. Value Debate
    7 Essential Service Management Key Indicators
    Finding and Keeping Qualified Service Technicians
    Re-Thinking the Parts Pricing Matrix
    Avoiding Parts Physical Inventory Nightmares
    Advanced Body Shop Management

    CHAPTER 2 - MANAGEMENT ESSENTIALS FOR FIXED OPS MGT PROFESSIONALS

    Forecasting & Budgeting Basics
    Expense Control - Getting Back to Basics
    Understanding & Managing Dealership Cyber-Security
    Technology Review- New Opportunities in the Dealership
    Which Government Agencies Target Auto Dealers
    How to Fire Someone Fearlessly… Humanely
    How and Why to Hire Millenials
    The Marketing Magic of Geo-Fencing to Customer Smart Phones Learn More
  4. Best Practices: How the Smartest Dealers Thrive in a Down Market

    SD Best Practices: How the Smartest Dealers Thrive in a Down Market

    $298.00

    (Manual - Available in Downloadable .PDF or Hard Copy Format)

    The retail auto business has been in a prolonged slump for most new car dealers, but while some continue to struggle - others learn to thrive by adapting to new strategies and marketing goals.

    Cutting costs can be effective and is an important objective - but looking past what you can save - and on to what you can sell is the true measure of those who will win in 2007 and beyond.

    Our editors have written about many of these dealers and their "out-of-the-box" thinking over the past several years and we have organized their efforts in this important new guide. Learn More
  5. DealersEdge Benchmarks & Best Practices: Winning the Parts Management Numbers Game

    BMPN DealersEdge Benchmarks & Best Practices: Winning the Parts Management Numbers Game

    $298.00

    (Manual - Available in Downloadable .PDF or Hard Copy Format)

    DealersEdge Benchmarks & Best Practices: Winning the Parts Management Numbers Game

    Love 'em or hate 'em, numbers are a critical piece to the Parts management puzzle.
     
    Simply put, numbers are your detailed score card of what you're doing right and what you're doing wrong. Master the numbers game and your Parts department will consistently deliver solid profits. Misunderstand or ignore the numbers and your department, and your job, are in serious jeopardy.
    No matter where you are on the "numbers learning curve," you'll want to take a look at this just released guide — DealersEdge Benchmarks & Best Practices: Winning the Parts Management Numbers Game. 

    Discover practical ideas to help you:
    • Fine tune your DMS to produce more accurate reports
    • Spot profit opportunities in your financial statements
    • Improve off-the-shelf fill rates and level of service
    • Increase inventory turns and minimize obsolescense
    • Maximize ROI on the dealer's investment in inventory
    • Show your entire Parts team how their efforts affect the dealership's bottom line
    Find out how the magic of numbers management can help you squeeze thousands of additional profit dollars from your parts inventory. Discover:
    • How carefully reviewing financial statements helped one Parts Manager cut costs and increase gross profits by $50,000 a year
    • Proven strategies to improve forecasting on slow moving parts and reduce that idle capital
    • A systematic approach to uncovering and eliminating the root cause of parts obsolescence
    • Where to look when your physical inventory doesn't match what's on the books
    • Two commonly overlooked reports every Parts Manager should use as part of their inventory management routine
    • How properly using receipt codes can help you accuratelymeasure your purchasing performance
    • Techniques for winning the debate over how to handle parts costs on vehicle reconditioning
    • Mike Nicholes' ten question inventory management quiz
    • An exercise guaranteed to help you recapture lost sales postings
    • The 12 most important aspects to parts department management from Lloyd Schiller
    If you're not already convinced, consider this... If the guide helps you better understand even one or two key concepts of Parts management by the numbers then your investment will be returned many times over. Learn More
  6. Professional Inventory Management

    BMMN Professional Inventory Management

    $298.00

    (Manual - Available in Downloadable .PDF or Hard Copy Format)

    This latest publication by Mike Nicholes of Mike Nicholes Capital Management, Inc., contains the latest and most up-to-date guidelines and methodologies for helping the parts department fulfill its #1 mandate: Satisfying technician demand in the service department.

    The Mike Nicholes name and Professional Inventory Management have been synonymous for over 30 years. This manual, is the "must have" guide for any auto dealership parts manager serious about maintaining and improving their inventory management skills.
    Used in Mike's seminars, this manual (and its preceding edition) is valued by parts managers representing every manufacturer. And for anyone who has attended Mike's live seminar sessions, you know that this book is a valued resource, an important instructional, as well as a useful reference guide.

    Special Section on ASR - Automatic Stock Replenishment (GM dealerships read RIM) - and its impact on dealership parts managers and effective inventory controls. This is a "must read" for everyone currently experiencing this quickly evolving change in philosophy. It is important as well for every other parts manager as more and more OEMs are considering similar systems. These new replenishment systems represent the future of inventory management and the sooner you understand and master them the better.

    Auto Dealership Part Management - A Detailed Numbers Game
    That just could be an obvious overstatement - analysis of the stats and reports generated through your DMS and other sources - that is how truly professional parts managers put themselves head and shoulders above their peers. In this manual, Mike Nicholes will demonstrate the strategies, measurements and analysis that can help any parts manager - rookie or seasoned pro. Master the inventory and produce higher bottom line profits. He will demonstrate how simple-to-apply principles of inventory management and analysis of your stats can help you identify and solve hidden inventory problems!

    Simply an "essential tool" for all dealership parts managers! Mike is a genius of parts inventory management. He likes to say that it is not rocket science, but it does take knowledge and understanding - the knowledge and understanding that he communicates very clearly in this manual. Learn More
  7. DealersEdge Comprehensive Parts Department Answer-Guide: Practical Solutions to Today's Most Common Parts Department Challenges

    BMPA DealersEdge Comprehensive Parts Department Answer-Guide: Practical Solutions to Today's Most Common Parts Department Challenges

    $298.00

    from the editors of DealersEdge Parts Manager... 

    DealersEdge Comprehensive
    Parts Department Answer-Guide:
    Practical Solutions to Today's Most Common Parts Department Challenges

    In one resource DealersEdge has combined the answers to nearly every common problem you're likely to encounter in a dealership Parts department. It's an all-in-one, quick answer book to the many challenges we face everyday. The big and small are all tackled in an easy-to-reference Q&A format that's guaranteed to save you time and headaches.

    DealersEdge Comprehensive Parts Department Answer-Guide covers it all - from complex inventory control issues to even the most mundane aspects of the parts management, like pricing and controlling key-cutting services.
    
You'll also learn management techniques like:
    • Building a system to help you write the perfect purchase order every time
    • Managing people - dealing with late employees and other trouble-makers
    • Inter-department turmoil - What to do when service starts taking parts off RO's
    • How days supply can tell you a lot but still be leading you down the wrong path
    • Putting an end to forced inventory because of special ordered parts
    Learn More
  8. Mastering New-Age Parts Department Management - Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

    BMPH Mastering New-Age Parts Department Management - Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

    $298.00

    Mastering New-Age
    Parts Department Management
    Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

    For the past decade we've had the pleasure of working with Chuck Hartlé, one of the most respected Parts experts in the business. As many of you know, Chuck is recognized as a founder of "new-age" Parts Management. His ideas go beyond traditional approaches to inventory control and focus on maximizing technology to improve Parts profits.
     

    The DealersEdge editors recently sat down with Chuck and asked him 50 of the toughest questions facing today's Parts Manager. His answers are compiled in an all new resource I think you'll find useful.

    A sneek peek at what you'll find in 120+ idea-packed pages:
    • Inventory Management - It All Starts Here
    • What should I really be looking at to measure parts department performance?
    • Is there a point of diminishing return when trying to fine tune parts inventory?
    • What's the perfect balance of "width" and "depth?"

    • Managment Matters - Parts, People & Profits
    • How can we get parts and service managers to work together more effectively?
    • Are fill rates and level of service performance really under the parts manager's control?
    • What do I do when the financial statement and management reports are at odds?

    • Source Accounting - Technological Solutions for Improving Parts Performance
    • Are there really innovative ways to free frozen capital in my parts inventory?
    • How do I deal with inventory fluctuations when dealing with multiple manufactures?
    • What is Source Matrixing and how can it help me?

    • System Set Up - What's in Your DMS Toolbox?
    • Should I trust the default settings on my system?
    • How do I download a stock order from my DMS?
    • What's the best way to use Price Escalator tables?

    • Building Your Wholesale Parts Business - Identifying Your Market Niche
    • Any suggestions for getting more sales from my existing wholesales parts customers?
    • What can I do to differentiate my wholesale business in a competitive market?
    • Is there any way to turn parts delivery from a cost center into a revenue center?

    • Controllng Obsolescence & Excess Inventory
    • What's the difference between excess and obsolete inventory?
    • How to I get rid of excess inventory without crushing my bottom line?
    • Can you give me a definition of "emergency" purchase that my staff will understand?

    • Nuts & Bolts - Chuck Hartlé on the Future of Dealership Parts Management
    • Do traditional parts return methods make sense?
    • How do I set up a bulk oil or tire program?
    • What is "stock netting" and will it help profits?
    Learn More
  9. Dealership Service Management - New Century - New Responsibilities - New Tools

    BMSH Dealership Service Management - New Century - New Responsibilities - New Tools

    $298.00

    113 essays on the changing role of dealership service managers and how to profit from the new realities of a rapidly changing dealership service market. . .

    In many of today's dealership service departments, service managers are being called on to close the profit gap resulting from less than robust new vehicle sales.
    Gone are the days when new car get-readies and warranty work could be counted on to keep your service writers and technicians busy all day.
    Dealers are increasingly calling on their service managers to produce new ideas and solutions.
    And many savvy service managers are learning and applying new management skills to achieve the goals sought by their dealers. This collection of 113 essays examines those solutions and how you can employ them in your service department.
    This 180+ page manual provides 113 essays focused on new strategies that can help your service department transform itself to capture new business and new profits. Just take a quick look at the Table of Contents:
    Chap. 1 - New Systems and New Technologies
               (21 essays)
    Chap. 2 - Making Service More Customer Friendly 
               (14 essays)
    Chap. 3 - Command and Control - Managing People 
               (30 essays)
    Chap. 4 - Pay Plans - Motivating and Paying for Performance 
               (14 essays)
    Chap. 5 - The Service Manager as Business Analyst 
               (22 essays)
    Chap. 6 - Public Relations - Communicating Your Value Story 
               (22 essays)
    Learn More
  10. 101 Proven Ways to Boost Fixed Operations Profits

    BMFO 101 Proven Ways to Boost Fixed Operations Profits

    $298.00

    Just one idea from this guide will return your investment many times over . . . and you're guaranteed to find more than 100.

    The most successful dealerships never stop looking for new ways to improve their operations. They realize that even a small change, an easy-to-implement suggestion or cost-saving tip can make a significant difference to the bottom line.

    That's why we published 101 Proven Ways to Boost Fixed Operations Profits. It's simply the best collection of tips, tactics and techniques available to boost the bottom line of your parts and service departments.

    Finding the ideas you need is easy. The guide is divided into the subject areas critical to your fixed operations success. You'll find proven, practical ideas to:
    • Generate more service sales
    • Improve customer satisfaction and repeat business
    • Squeeze higher profits from your parts department
    • Manage and motivate employees to focus on what matters most to you
    • Turn new technology and systems into higher revenue at a lower cost
    • Avoid shop safety & environmental compliance problems that can cost you big Learn More

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