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DEALERSEDGE Welcome to DealersEdge
Advanced Management Education for Top-Tier Auto Dealership Managers
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  1. DGA1 Greg Criss: How the "All Makes/All Models" Business Plan Can Succeed in Your Service Department

    DGA1 Greg Criss: How the "All Makes/All Models" Business Plan Can Succeed in Your Service Department

    $298.00

    (Recorded Webinar)
    Presenter: Greg Criss
    Original Air Date: January 3, 2013
    Program Length: 90 minutes

    Aftermarket retailers are making tons of money with this model, yet most dealerships continue to struggle. Learn the secrets of those dealerships successful with "All Makes/All Models."

    If you are not already convinced that this market has a lot of potential, consider just a few stats… The average family has 2.5 vehicles in the driveway. And the average age of vehicles on the road has steadily increased to over 11 years old.

    Yet most dealerships are almost totally focused on servicing their own make.

    Some dealerships have mastered the changes in organization, mindset and marketing that encourages more and more "other-brand' vehicles into their shops. And they are doing so very profitably!

    In this Webinar you will learn how you can tap into this high-profit market as well.

    You will learn:

    How to create a comprehensive & successful plan to service "All Makes/All Models"
    How to identify which technicians to devote to this segment
    Which aftermarket parts you need to stock
    Getting Service Advisors & Salespeople to 'buy in' to the concept
    How to massage pay plans to fit the "All Makes/All Models" effort
    How to craft and target marketing for the best results

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one live webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation Learn More
  2. DFJ2 Ray Branch: Advanced Effective Labor Rate Engineering!

    DFJ2 Ray Branch: Advanced Effective Labor Rate Engineering!

    $298.00

    (Recorded Webinar)
    Presenter: Ray Branch of the KEEPS Corporation
    Original Air Date: October 11, 2012
    Program Length: 120 minutes

    A painless process to significantly improve your ELR - Effective Labor Rate!

    You can make relatively small and almost invisible-to-the-customer changes in labor pricing that would result in an increase to your Effective Labor Rate (ELR) of $6 or $7 in just 30 days.

    Sounds almost too good to be true doesn't it. But listen in to this Webinar and Ray Branch will both prove it to you and show you how.

    "Professor" Ray has studied this concept for over 17 years and in the process has analyzed over 32 million dealership repair orders. The results of his studies are nothing short of amazing and very revealing. Learn the formula for almost immediate and significant ELR improvement.

    You will learn:
    The real definition of "Effective Labor Rate"
    More than 12 specific ELR improvement techniques
    About the Visibility Pyramid - ELR fully explained
    The science of Flat Rate Frequency Utilization
    How to control the up and down swings in your customer paid ELR
    and much, much more!

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More
  3. DFI2 Steve Nickelsen: How to Achieve & Maintain 100% Service Absorption.

    DFI2 Steve Nickelsen: How to Achieve & Maintain 100% Service Absorption.

    $298.00

    (Recorded Webinar)
    Presenter: Steve Nickelsen of Nickelsen Partners
    Original Air Date: September 13, 2012
    Program Length: 90 minutes

    How top-performing dealerships mobilize the entire dealership management team to achieve 100% Service Absorption - A Case Study Approach

    Long the holy grail of dealership profitability, 100+% Service Absorption, has been an elusive target for most dealerships. But the professionals at Nickelsen Partners have studied a number of dealership organizations where 100+%service absorption is the norm and not just an idealistic target that no one expects to hit. They consistently attain 100+% Service Absorption!

    One of the things these dealerships have in common is that they went far beyond just setting a goal. Their strategic plan was re-engineered and the entire organization mobilized to achieve this previously difficult-to-attain profitability benchmark.

    Join us for this Webinar presentation and learn how you too can attain 100% Service Absorption.

    You will also learn:
    Why 100+% Service Absorption is a worthy goal & why operating the business without undue pressure to sell additional units to remain profitable has many hidden benefits
    How to build your strategy by including the entire organization in the planning and implementation – It has to be an organizational goal, not just a Fixed Ops objective
    How to get the entire team “on board” and working to this objective
    The role ROI plays in a successful 100+% Service Absorption strategy
    How peer dealerships have employed “out of the box” thinking in their successful implementation of a 100+% Service Absorption strategy
    How to make 100+% Service Absorption a reality in your dealership(s)

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  4. DFH5 Richard Owen: The Best Practices of the Very Best Parts Advisors

    DFH5 Richard Owen: The Best Practices of the Very Best Parts Advisors

    $298.00

    (Recorded Webinar)
    Presenter: Richard Owen, ROI Consulting, Inc.
    Original Air Date: August 28, 2012
    Program Length: 120 minutes

    The habits of highly effective Parts Advisors – What makes them very good at their jobs and a valuable asset to the dealership

    The Best Parts Advisors provide necessary assistance toward these goals:
    Improved cooperation between the service and parts department
    Improved efficiency & profitability of both parts and service
    Improved levels of service to the customer, which results in...
    Retention of the customer for future profit opportunities.

    This Webinar is an eye-opener and reminder for current Advisors, but also an excellent “new hire” training and orientation session.

    You will learn:
    The common goals of a profitable Parts Department and the Parts Advisor's role in achieving maximum profits from the opportunities presented each day
    The prime reasons for service dissatisfaction and how the Parts Advisor can contribute to the solutions rather than the causes of that dissatisfaction
    How to eliminate wasted time on the parts counter and deliver great service to both your internal and external customers
    How to play an important role in effective and accurate perpetual inventory management
    How to improve the department's "Level of Service" and "Off-the-Shelf Fill Rate"
    The importance of "Lost Sale Reporting" and how this often neglected function can improve the profitability of the parts department, but also service and the entire dealership
    How to improve relationships with the service department in general and service technicians in particular
    Tips on improving customer communications so you can satisfy their needs and wants - while selling more parts
    Why the role of Parts Advisor is absolutely critical and pivotal for a smoothly running and profitable service department.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders!
    Learn More
  5. DFD4 Don Tipton: How to Fine-Tune and Improve Performance in Your Service Department

    DFD4 Don Tipton: How to Fine-Tune and Improve Performance in Your Service Department

    $298.00

    (Recorded Webinar)
    Presenter: Don Tipton, DTC Retail Consulting
    Original Air Date: April 26, 2012
    Program Length: 110 Minutes

    How Dealers, GMs, would-be GMs and Controllers - As well as Service Managers themselves - can measure Service Department Performance to highlight areas of weakness and to formulate action plans for improvement.

    With regard to the Service Dept, dealerships have two basic problems. The first is that those in dealership top management positions have little-to-no experience in the operations of the fixed departments. The second problem is that most Service Managers have not been formally trained in how to excel in this unique environment.

    Fixed Operations consultant Don Tipton offers you a detailed look at the process he employs when evaluating a service department for improvement. Find out what he looks for, what numbers to study and finally where to find the adjustments that will bring a higher level of customer satisfaction and improved profits to your service department.

    You will learn:

    The Inventory Approach to Service - How to measure the available man-hours, and then how to apply inventory management controls to this perishable asset

    What it takes to structure your Service Department for Increased Profit

    What you should do daily, weekly and monthly to monitor your performance so you can adequately plan and achieve success in Service

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  6. DFC3 Richard Owen: How to Evaluate Parts Department Performance - A Consultant's View

    DFC3 Richard Owen: How to Evaluate Parts Department Performance - A Consultant's View

    $298.00

    (Recorded Webinar)
    Presenter: Richard Owen
    Original Air Date: March 15, 2012
    Program Length: 100 minutes

    How GMs and Parts Managers alike can dissect the Parts Dept performance to find areas and strategies for improvement.

    As dealership fixed operations expert Richard sees it, dealership general managers tend to know only two numbers about the parts department - the gross turn ratio and month’s supply. And those two numbers are misleading. What dealers and general managers don't know is the real efficiency of their parts operations. Both GMs and Parts Mgrs need to know things like the level of NS parts and the gross profit margin by sales type. Dealers especially need to focus on the concept of "true inventory turns." None of these figures will be found on the dealership operating report.

    You will learn:
    How to reconcile the general ledger parts inventory to the shelf count
    What it means when NS or "watch" parts have an on-hand value
    What your parts department's true selling margins are
    The crucial difference between technical and calculated obsolescence
    How to calculate and interpret inventory efficiency
    The correlation of parts dept and service dept efficiency

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  7. DEL2 Ken Hite: How to Rebuild Trust with Your Service Customers

    DEL2 Ken Hite: How to Rebuild Trust with Your Service Customers

    $298.00

    (Recorded Webinar)
    Presenter: Ken Hite of Clear Mechanic
    Original Air Date: Thursday December 8th
    Program Length: 80 minutes

    Service customers cite "lack of trust" for abandoning your service dept. - Learn how you can turn that around and earn their business.

    Are you losing service business because the customer simply does not trust you? The honest answer for most is -yes! We can argue that stereotypes fostered by bad publicity feed a misconception, but more often than not, we have earned a good bit of that mis-trust.

    Customers want to do business with businesses they trust. But for decades consumer research surveys have indicated that customers rank the automotive repair shops near the bottom of all their customer service experiences. Number 1 reason - Lack of Trust!

    The number 2 reason is lack of communication between service advisor and customer. Lack of trust and communication are costing the dealership a lot of profits.

    But service advisers who are seen as trusted experts by their customers close 20% more of their additional service recommendations. How do the best dealerships and independent service providers build trust with their customers? Join Ken Hite of Clear Mechanic for a special "how to" session on building trust in the service drive.

    You will learn:
    The 4 pain points in the dealership service experience and how to ease them
    Better ways to explain and validate repair recommendations
    The role of transparency in developing a service customer's trust
    Foolproof ways to make the service experience more transparent
    How to use mobile apps and Smart Phone technology to keep customers in the loop
    The role social media can play in building your service reputation

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  8. DEL1 Rob Campbell & Andrew Appow: Business Math for Parts Managers

    DEL1 Rob Campbell & Andrew Appow: Business Math for Parts Managers

    $298.00

    (Recorded Webinar)
    Presenters: Rob Campbell & Andrew Appow CPA both from The Mironov Group
    Original Air Date: December 1, 2011
    Program Length: 100 minutes

    How to read the Parts Section of the Financial Statement & Other Key Ratios and Guides Important to Parts Managers

    Financial Statement analysis is an important skill for every dealership profit center manager. Nowhere in the dealership is this more true than in the Parts Department. Parts Managers, more so than other management team members, are governed by the numbers. Knowing how to read, analyze and then create workable business strategies to impact these numbers is an important part of the Parts Managers job. Join Rob and Andrew as they examine the Parts section of the financial statement with an eye to both understanding how these numbers are calculated and how they should impact your management priorities. Learning the secrets of the financial statement & other key performance indicators can help Parts Managers become more efficient in how they plan for growth and profit improvement.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  9. DEK3 Steve Kwiatkowski: What's New in Service Lane Selling - Building a Consistent Selling System

    DEK3 Steve Kwiatkowski: What's New in Service Lane Selling - Building a Consistent Selling System

    $298.00

    (Recorded Webinar)
    Presenter: Steve Kwiatkowski, Liqqid, Inc.
    Original Air Date: November 17, 2011
    Program Length: 92 minutes

    Case Studies of how service departments have achieved huge sales increases by consistently delivering a professional selling presentation

    How can your service department create the consistent selling process so often in evidence in the showroom? This question has vexed dealers and service managers for decades. The selling discipline taught and enforced in so many dealership showrooms is almost always absent once you get to their service drives. Stem-selling guru, Steve Kwiatkowski of Liqqid Express. will bring you real life examples of dealerships employing new tools to impressively increase maintenance package sales. Meet some of the dealer and service managers as they tell you how their success was realized. We all know there are huge profits to be earned in these sales – now you can learn how other dealerships have achieved their success in selling more high-profit maintenance packages.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  10. DEJ3 Chuck Hartle’ : The Real Impact of Factory Auto Stock Replenishment Programs – Study Results!

    DEJ3 Chuck Hartle’ : The Real Impact of Factory Auto Stock Replenishment Programs – Study Results!

    $298.00

    (Recorded Webinar)
    Presenter: Chuck Hartle’, President of PartsEdge
    Original Air Date: October 20, 2011
    Program Length: 120 minutes

    Programs like GM’s RIM and Chrysler’s ARO are now about 5 years old. They came with promises of huge benefits for the dealership. Study reveals the true picture & the numbers are shocking!

    Seeking to measure if Automatic Stock Replenishment (ASR) programs have lived up to the hype and promise, parts guru Chuck Hartle’ recently conducted a study designed to measure before and after performance.

    Key Question: How many of the part numbers automatically ordered would meet standard dealership phase-in criteria? Dealers and Parts Managers are not going to be happy with the results!

    You receive answers to the following questions:
    We can tell the programs have provided more parts inventory “width”, but have these new parts helped to improve the off-the-shelf fill rates?
    Do ASR programs improve a dealer’s inventory for better customer satisfaction?
    Do ASR programs improve the dealer’s profitability?
    What can you do to unfreeze some of your frozen parts capital – some caused by ASRs?
    What can you do to improve the ROI on your parts inventory investment in spite of ASR constraints?
    Do dealerships really need ASR programs at all?
    What are the numbers to back up Chuck’s conclusions?

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More

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