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Advanced Management Education for Top-Tier Auto Dealership Managers
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  1. DJJ1 Rob Campbell: 5 Keys to Avoiding Perils of Factory and Extended Warranty Audits

    DJJ1 Rob Campbell: 5 Keys to Avoiding Perils of Factory and Extended Warranty Audits

    $97.00

    Recorded Online Workshop!
    Original Air Date: October 1, 2015
    Featuring: Rob Campbell
    Program Length: 90 Minutes


    The growing number of CPO - Extended Warranty Covered- vehicles places a new layer of opportunity for fraudulent claiming by overly aggressive technicians and customer-facing advisors and supervisors.

    The growing threat of an audit of your Extended Warranty related repairs and claims brings the issue of sub-standard decision making and repair documentation back to the here and now.

    Fraudulent or error-filled claims could cause violations that could cost the dealership in 6-figure charge backs… and in rare instances additional civil or criminal difficulties.

    Where the problems start:
    1.Advisors not willing to make the customer pay for a not-covered item…path of lease immediate resistance…
    2.Technicians that become skilled at "penciling" a repair so that it adds more flat rate hours to his/she paycheck. Someone else pays…so who cares?
    3.Advisor and management pay plans that could be judged to encourage the bending of the rules.
    4.Lack of management concern for all the above

    You will:
    •Review a Repair/Claim Documentation Check List… How Recalls & P.P. Maint complicate warranty record keeping
    •Learn how to spot potential violations and self audit
    •Discover how modern technology and electronic record-keeping gives auditors more complete control
    •Develop a culture that does not tolerate expanding the rules for self-benefit
    •Rest Easier knowing that your repair/claim documentation is in better shape to face the auditors

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason!


    Learn More
  2. BMF2 Fixed Operations... What's Working... What's New...2015

    BMF2 Fixed Operations... What's Working... What's New...2015

    $198.00

    Available in PDF and Hard Copy Format

    Essays from Recognized Fixed Ops Experts Focusing on What is Working for Your Peers

    Benefits:

    Tap into New Ideas & Strategies for Fixed Operations Managers...What's Working for Your Peers
    Sharpen and Hone Your Basic, But Critical, Management Skills
    Discover the Habits & Practices of the Very Best Fixed Ops Managers
    Uncover New Cutting Edge Concepts in Parts Management

    Over 120 Pages of Essays Drawn from the Content of Recent DealersEdge Workshops!


    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Online Workshops (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $300 paid for this upgrade - for any reason! Learn More
  3. DJD5 Rob Campbell: Service Mgrs - 5 Top Sure-Fire Bottom Line Builders

    DJD5 Rob Campbell: Service Mgrs - 5 Top Sure-Fire Bottom Line Builders

    $97.00

    (Recorded Online Workshop)
    Original Air Date: April 30, 2015
    Presenter: Rob Campbell of The Mironov Group
    Program Length: 80 Minutes

    Learn the Top 5 improvements that most Service Mgrs can employ today to grow the bottom line… right now! The Low-Hanging Fruit is just begging to be picked!

    This session is specifically for Service Managers!

    Just about every fixed ops expert and consultant has a list of "go-to" items to employ to immediately bring additional profit to the department's bottom line.

    In this series of workshops, our experts will outline for you the 5 Top Fixes that are almost always easy to employ… providing immediate positive results.

    Join Rob Campbell as he reveals his Top 5 Fixes for Service Dept Managers.

    Secrets of how to:

    Increase your effective labor rate
    Reduce unapplied time for hourly technicians
    Sell more profitable maintenance and repair work
    Get more production from existing staff and resources
    Inspire professionalism on the service drive

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  4. DJC2 Greg Criss: Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits

    DJC2 Greg Criss: Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits

    $98.00

    (Recorded Online Workshop)
    Original Air Date: March12, 2015
    Presenter Greg Criss: Speaker Info - www.dealersedge.com/GCriss
    Program Length: 75 Minutes

    Massive Recall Programs are causing many service departments to suffer a significant decline in profits. Learn how some dealers are managing recall programs while preventing profit erosion and bad service lane habits.

    Many low-profit … low-upsell potential … service visitors can clog up an otherwise profitable service business. You have an obligation to the customer and the mfg to perform recall repairs efficiently and honorably.

    But Greg Criss points out that you don't have to let recall overload kill your otherwise highly profitable service business.

    In this session, Greg profiles successful strategies being employed at other dealerships from around the country to combat recall-related service system and profit declines.

    You will learn:

    How to determine additional staffing levels if needed to handle incoming recall-related phone contacts.
    Why "manufacturer line teams" may make the recall process more efficient.
    How to set-up an expedited appointment system
    How to perform "triage" when swamped with incoming recall-related inquiries
    How to schedule to maximize the retention opportunities of service guests you have never seen before.
    How to maintain profits in spite of heavy demand for low-profit recall work
    How to maintain selling discipline on the service drive… staying away from bad habits

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  5. DJC1 Mike Nicholes: Habits and Practices of the Exceptional Parts Manager

    DJC1 Mike Nicholes: Habits and Practices of the Exceptional Parts Manager

    $97.00

    Recorded Online Workshop
    Original Air Date: March 5, 2015
    Presenter: Mike Nicholes: Speaker Info - www.dealersedge.com/Nicholes
    Program Length: 60 Minutes

    Parts Managers control a lot of dealership money and capital… They are also Key Players impacting how smoothly & profitably your service department will run. Learn how the best Parts Managers in the business get it done every day.

    While few in the dealership fully understand the complexities of the Parts Manager's responsibilities, they are a critical cog in the successful functioning of the entire Fixed Operations side of the business.

    In addition, they control a ton of money and can make or lose much of that money if they do not apply themselves adequately to the tasks at hand.

    Some do the job exceptionally well… they stand head and shoulders above their peers. Join us as Mike Nicholes uses his vast experience and expertise to profile the talents and abilities necessary to be considered an Exceptional Parts Manager.

    You will learn:

    About the Parts Manager's role as a Money Manager
    About the Pts Mgr's #1 Responsibility and how the best stay focused
    About the necessary skills and aptitudes needed for parts management success
    How Exceptional Parts Mgrs work in tandem with other managers and departments
    How the best have mastered the control of obsolescence and its potential losses
    How Parts Mgrs can add value to the whole dealership and its overall goals

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  6. DJB2 Gary Edwards: Habits & Practices of the Exceptional Body Shop Manager

    DJB2 Gary Edwards: Habits & Practices of the Exceptional Body Shop Manager

    $97.00

    (Recorded Online Workshop)
    Original Air Date: February 12 2015
    Presenter Gary Edwards, President, Edwards & Associates: Speaker Info - www.dealersedge.com/Edwards
    Program Length: 80 Minutes

    Similar to traditional dealership Fixed Operations… But at the same time very different. Find out what makes the Best Body Shop Managers Excel!

    The popularity of a Body Shop Profit Center in a dealership setting has had its ups and downs. Once a widespread staple of a dealership operation, for a time dealers in large measure decided that they just could not make it work. Many abandoned their body shops in that era.

    In more recent times, interest in a Body Shop Profit Center has been rekindled… partly due to advanced management science that helps, those savvy enough to employ these new tactics, create huge collision repair profits.

    The necessary ingredient is the right manager to make it all work… what we would call the "Exceptional Body Shop Manager."

    Learn their Habit and Practices:

    How to create and execute an Effective Manager's Work Plan
    How to motivate and coach body shop employees to maximum effect
    How they adhere to Performance Standards and Guides
    How to create effective Process and then Execute
    How to Measure & Manage Department assets
    How to set clear and attainable financial objectives

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  7. DHJ2 Rob Campbell: 7 Essential Service Department Measurements

    DHJ2 Rob Campbell: 7 Essential Service Department Measurements

    $97.00

    (Recorded Online Workshop)
    Original Air Date: October 9, 2014
    Rob Campbell of The Mironov Group - Speaker info - www.dealersedge.com/Campbell
    Program Length: 70 minutes

    7 Service Management Fundamentals that, when implemented properly, yield impressive results and record-breaking profit performance.

    Join Rob Campbell for this in-depth discussion and review of these 7 fundamentals and how you can add an "artist's touch" to your management skills.

    You will learn:

    Structured techniques to improve your effective labor rate and gross profit
    How to improve your Quick Lane Service process to guarantee upstream profits
    How to determine what your shop REALLY sells and how to maximize these sales while maintaining high CSI
    Why most service marketing plans fail and how to create a winning campaign

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  8. DHG5 David Summers: How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!

    DHG5 David Summers: How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!

    $97.00

    (Recorded Online Workshop)
    Original Air Date: July 31, 2014
    Presenter: David Summers of Autoway Consulting. Speaker info www.dealersedge.com/Summers
    Program Length: 105 minutes

    If you’ve tried selling parts online but gave up due to too much work for too little profit, you need to take another look. The business model has changed.

    Don’t overlook the potential of Parts eCommerce. eBay might be the default option for most dealership parts managers trying to make some money with online parts sales but it is far from the only option and might not be the best choice for your store.

    Join expert David Summers for a guide to available parts e-commerce choices and a framework to select solutions that best fit your dealership’s parts operations.

    You will learn:

    How to determine if parts e-commerce is right for your dealership
    Which types of parts e-commerce fit (and don’t fit)
    Various supplier/solution options and how to evaluate them
    A practical way to implement parts e-commerce from DMS integration to shipping to payment types and more
    How to sell more parts, lower your costs and improve customer satisfaction by executing a parts e-commerce plan for your dealership

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  9. DHF2 Rob Campbell: Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail

    DHF2 Rob Campbell: Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail

    $97.00

    (Recorded Online Workshop)
    Original Air Date June 12, 2014
    Presenter: Rob Campbell of The Mironov Group
    Program Length 120 minutes

    The Continued Fast-pace of change in the service and parts business has pushed fixed ops directors to come up with new ideas on how to use pay plans to motivate.

    Rob Campbell of the Mironov Group joins us with a frank discussion of new approaches and plans for compensation of key service and parts employees.

    You will learn:
    New applications of the "flat rate" pay system for techs
    What pay plans top-performing dealerships use in fixed ops
    How to combat "cost of sales" cutting into your labor gross retention
    How much should service advisors earn
    Can pay plans can turn advisors from order-takers into business builders
    Are parts advisors part of the fixed ops team or not?
    Where does CSI fit into pay plan design?

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  10. DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    $97.00

    DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    (Recorded Online Workshop)
    Original Air Date: March 13, 2014
    Presenter: Greg Criss
    Program Length: 90 minutes

    How to create a Career Path for positions that do not appear to have one. Learn how recognition and career advancement are better motivators than money alone.

    You can't fault service and advisors from wondering…"Where do I go from here?"

    Traditionally, dealership fixed operations does not provide for many avenues that the rank and file can aspire to. That usually results in the dealership using the pay plan as the primary motivator. But it is also clear that employee recognition and career advancement rank higher than money as a primary motivator.

    Fixed Ops expert Greg Criss says that dealerships can improve employee retention and morale, as well as attract better applicants by offering a clear career path…a way for them to move up in the business.

    You Will Learn:

    ## How to help technicians and service advisors set achievable career goals
    ## Ways to identify an employee's knowledge base, skills and other usable assets
    ## An easy-to-use method for creating accurate job descriptions
    ## The role of "special projects" in career pathing
    ## How to start a coaching/mentoring program for service employees

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More

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