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  1. Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

    Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

    $0.00

    Free Entry Level Membership Included! Gain access to all LIVE DealersEdge Presentations as well as other discounts and specials! By Registering For This Workshop You Are Automatically Enrolled In Our FREE Entry Level Membership Program!

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday August 17 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Steve Kwiatkowski
    Program Length: 75 Minutes
    SKU: ELH3

    The key to securing a steady stream of service business… for NOW… but also for down the road … is to win the heart and loyalty of your current customers.

    It's not just about selling more service and making more menu presentations… It is about getting the customer to like and trust you! Researchers have found that customers make two immediate judgments about individuals and businesses…at the very first contact. Are you "Warm?"… and then are you "Competent?" Failure to get a high enough grade on either and you will fail to win repeat business.

    For most dealerships to win in the battle for service business, they need to re-think just what is happening on their service drives. Many, if not most, dealerships are allowing their service advisors to push customers and profits away… down the street and to your competitors. The good news is you can fix it!

    You will learn:

    What a professional service lane workflow (customer process) should look like
    How to identify gaps in your workflow…and what to do about it
    How to incrementally improve your process…and fatal errors to avoid
    How to educate service advisors and customers on the true value of proper maintenance…
    The single best improvement in customer retention that your advisors can make…and how to make it happen
    5 key elements need to become a Trusted Advisor to your customers
    Learn More
  2. BKFG Dealership Fixed Ops - World Class Best Practices

    BKFG Dealership Fixed Ops - World Class Best Practices

    $298.00

    Available in PDF and Hard Copy Formats

    Essays from Workshops Presented by Dealership Sales & Marketing Experts

    Focusing on What is Working for Your Fixed Operations Peers

    What's Inside this 200 Page Guide:

    Service Management Ideas… 7 Essays taken from recent Fixed Ops Expert workshops focusing on ways to improve your service and parts business with better process.

    Service Marketing Ideas… 6 Essays again from recent DealersEdge Workshops focusing on how to market your service department more efficiently and effectively.

    Parts Management Ideas… 5 Essays centered on inventory management and parts department process.

    Body Shop Management Ideas… 2 Essays on how to wring more profit from your body shop operations.

    Human Resources for Fixed Ops… 5 Essays focusing on Basic HR skills for the Fixed Ops Manager. How to Hire. How to Fire. How to motivate to higher levels of performance.

    CHAPTER 1 - Service Management Ideas

    7 Absolutely Essential Service Management Key Performance Indicator
    3 Top Game Changes for Service for Focused & Immediate Improvement
    5 Keys to Avoiding the Perils of a Factory or Ext'd Warranty Audit
    Service Menu Design & Profit Structuring… Art & Science
    5 Sure Fire Bottom Line Builders for Service Managers
    Forecasting: Your Guide for Creating Forecasts and Yield Big Results
    Effective Recall Handling- Fulfill Responsibility without Killing Profit

    CHAPTER 2 - Service Marketing Ideas

    Service Price vs. Value - Win Service Advisors First
    The Service Pricing Challenge: How to Leverage Your Competitiveness
    High Customer Expectations! How to Earn Great CSI & Retention
    Using a BDC in Service to Boost Service & Parts Profits
    Text Marketing and Customer Communications for the Service Department
    The Habits and Practices of the Exceptional Service Advisor

    CHAPTER 3 - Parts Management Ideas

    Re-Thinking the Parts Pricing Matrix to Maximize Profits
    How to Avoid Physical Parts Inventory Horror Stories
    Aging Parts Inventory…Valued Assets or Worthless Artifacts?
    The Habits & Practices of the Exceptional Parts Manager
    Advanced Parts Storage Techniques…More Storage without Costly Eqt

    CHAPTER 4 - Body Shop Management Ideas

    The Habits & Practices of the Exceptional Body Shop Manager
    Advanced Body Shop Management… Focus on Marketing & Profits

    CHAPTER 5 - Human Resources for Fixed Ops…Basic Skills

    Guiding Your Team to Success…Magic of One-on-One Coaching Skills
    Fearless Firing… Effective, Confident, Compassionate
    Labor Law Basics for Car Dealers… 4 Things You Need to Know
    Tips on How & Why to Hire Millennials
    Predicting Hiring Success for Better Auto Dealership Team

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $299 more than the price of this program, you get it all for a period of one year! That is a total of just $597 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $299 paid for this upgrade - for any reason! Learn More
  3. Steve Nickelsen: Why So Many of the Dealer’s Truly Great Ideas Fail to Launch

    Steve Nickelsen: Why So Many of the Dealer’s Truly Great Ideas Fail to Launch

    $0.00

    SPECIAL FREE LIVE ONLINE WORKSHOP

    Workshop Info:
    Air Date: Live Thursday, April 27, 2017 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Steve Nickelsen
    Program Length: 30 Minutes

    If you are a Dealer or GM, there is no shortage of new concepts, ideas and strategies that could make your dealership organization better! Yet so many great ideas fail at the execution stage… WHY?

    I know this has happened to you! You return from a 20-Group Meeting or the NADA Convention… or maybe you read an article or book that inspires and enthuses you to bring a specific improvement to your auto group or store.

    But when you present this ‘great idea’ to your management team, they smile, nod, stifle a groan… then they hope if they just ignore you for a couple of weeks, it will all go away.

    Or maybe, they argue about the wisdom of trying something new. Any of this sound familiar…

    Lame Excuses: “Our customers are different and they will not like this.” “We tried that once and it didn’t work.” “We don’t have the time.” But if others have found this idea successful, is any of this valid? More than likely NOT.

    Visit with Steve for just 30 minutes and he will show you:

    Why so many improvement plans fail to execute in your dealership or group
    Why having great ideas and opportunities is not enough to move from theory to practice
    Why dealerships are a particularly difficult environment to bring about improvement and change
    Why you so often hear the same lame and uninspired excuses
    How an Executive Virtual Coach can provide the implementation muscle that takes your great ideas and opportunities and turns them into increased efficiencies and profits. Learn More
  4. Don Tipton: How to Strap a Rocket to Your Service Department

    Don Tipton: How to Strap a Rocket to Your Service Department

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio Let's not forget the 40+ Live workshops each year!

    https://VIP.DealersEdge.com/
    for more information.

    Workshop Info:
    Air Date: Tuesday October 18, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Don Tipton
    Program Length: 30 Minutes
    SKU: DKJA

    Don Tipton says that the average 12-technician service department can add over $600K in Gross Profit by effectively addressing 10 service operation pain points.

    Is it possible you are leaving this much money on the table in service?

    Visit with Donas he discusses his 10 Keys to an additional $600K.

    You will learn real world ways to:

    Increase the technician's available hours
    Improve production by identifying and reducing "lost time"
    Get control of Work in Process and Unapplied Labor
    Staff the Service Lane efficiently to maximize profit
    Attract and keep more service customers
    Raise the value per repair order Learn More
  5. CHH1 Ed Kovalchick: The Habits & Practices of the Exceptional Service Manager

    CHH1 Ed Kovalchick: The Habits & Practices of the Exceptional Service Manager

    $97.00

    (CD Audio Recording of Online Workshop)
    Original Air Date: August 7, 2013
    Presenter: Ed Kovalchick. Speaker info - http://www.dealersedge.com/Kovalchick
    Program Length: 80 minutes

    Some Service Managers are Business Builders…Others treat business like it is something that just happens! Learn what makes some Service Mangers truly Exceptional!

    The days when service could get by just waiting for customers to appear on the service drive are quickly coming to an end. Vast improvements in vehicle quality coupled with the lengthening of mfg. service intervals means you expect fewer cars in your service drive.

    The best service managers are planning now to re-invent their businesses to adjust to the new reality in service. This workshop is focused on what makes these service managers stand out in the crowd.

    Ed Kovalchick has traveled the country (and beyond) and has met a lot of truly exceptional service managers…join us for this workshop and hear Ed's take on what makes the best, the truly exceptional!

    What Exceptional Service Managers do Every Day when it comes to:

    Employee Communication
    Internal Training and Coaching
    Managing People
    Marketing and Merchandising his/her department
    Relationships with other dealership departments
    Facility Management
    Building Positive Customer Relationships
    Setting and then Attaining Financial Objectives
    Knowing How and When to Celebrate!

    SUBSCRIPTION OPTION:
    Upgrade your Workshop purchase to include a 1-year subscription to include a mailed CD Soundtrack all Fixed Operations Workshops in the next 12 months (15+ Workshop CDs). For just $200 more than what you pay for this single Workshop… you will receive a copy of each new Fixed Operations Workshop as they become available… typically one or more per month. That is a total of just $297 for your Fixed Ops Soundtrack CD Subscription. Total retail value of all Soundtracks to be mailed is over $1500. And you are free to cancel at any time during the first 6 months and receive a refund of the additional $200 paid for this order upgrade… Cancel for any reason! Learn More
  6. DJL2 Brooke Samples: 3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement

    DJL2 Brooke Samples: 3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement

    $97.00

    Recorded Online Workshop!
    Original Air Date: December 10, 2014
    Featuring: Brooke Samples
    Program Length: 60 Minutes

    How to implement 3 challenging, but highly effective process changes that will improve customer relationships and the bottom line at the same time!

    We all know that making these "game changing" adjustments will produce benefits on many fronts. Yet… many dealerships still fail to execute successfully.

    Listen in as Brooke Samples profiles simple "How To" solutions that will lead to your success.

    Workshop Take-Aways:

    •How to get out of the "oil change business"… How to take the LOF single-line repair order and multiple its value to the customer and the dealership!
    •How to get into the "tire business"… How to approach customers with the need for new tires and then expand the opportunity with other high-profit services!
    •How to successfully implement an "Active Delivery" process for improved CSI and repeat business!

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason!

    Learn More
  7. DJJ1 Rob Campbell: 5 Keys to Avoiding Perils of Factory and Extended Warranty Audits

    DJJ1 Rob Campbell: 5 Keys to Avoiding Perils of Factory and Extended Warranty Audits

    $97.00

    Recorded Online Workshop!
    Original Air Date: October 1, 2015
    Featuring: Rob Campbell
    Program Length: 90 Minutes


    The growing number of CPO - Extended Warranty Covered- vehicles places a new layer of opportunity for fraudulent claiming by overly aggressive technicians and customer-facing advisors and supervisors.

    The growing threat of an audit of your Extended Warranty related repairs and claims brings the issue of sub-standard decision making and repair documentation back to the here and now.

    Fraudulent or error-filled claims could cause violations that could cost the dealership in 6-figure charge backs… and in rare instances additional civil or criminal difficulties.

    Where the problems start:
    1.Advisors not willing to make the customer pay for a not-covered item…path of lease immediate resistance…
    2.Technicians that become skilled at "penciling" a repair so that it adds more flat rate hours to his/she paycheck. Someone else pays…so who cares?
    3.Advisor and management pay plans that could be judged to encourage the bending of the rules.
    4.Lack of management concern for all the above

    You will:
    •Review a Repair/Claim Documentation Check List… How Recalls & P.P. Maint complicate warranty record keeping
    •Learn how to spot potential violations and self audit
    •Discover how modern technology and electronic record-keeping gives auditors more complete control
    •Develop a culture that does not tolerate expanding the rules for self-benefit
    •Rest Easier knowing that your repair/claim documentation is in better shape to face the auditors

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason!


    Learn More
  8. DJF4 Elena Ciccotelli & Keith Gaytan: Text Marketing and Customer Communications for the Service Dept. Selling More and Staying Legal

    DJF4 Elena Ciccotelli & Keith Gaytan: Text Marketing and Customer Communications for the Service Dept. Selling More and Staying Legal

    $97.00

    (Recorded Online Workshop)
    Original Air Date: June 25, 2015
    Presenters: Elena Ciccotelli & Keith Gaytan of Automotive Mobile Solutions LLC
    Speaker Info: www.dealersedge.com/Ciccotelli | www.dealersedge.com/Gaytan
    Program Length: 80 Minutes

    Learn the basics of an effective yet TCPA compliant communications platform and how fellow dealerships are using the Power of Texting to build strong customer relationships and to market more services.

    Also learn of possible regulatory penalties for failing to comply with Federal regs.

    Texting has become a dominant form of communication for many of your customers. Forward thinking dealers are quickly learning how to use this platform to enhance service-to-customer communications as well as to market additional services. But you need to be careful!

    Attend this workshop to learn the basics of commercial text communications so that you use the platform effectively… but also safely with regard to Federal TCPA Regulation and its potential penalties.

    Learn how other dealerships are already using texting solutions to:

    Communicate quickly, accurately with service customers
    Provide a documented permanent record of customer communications
    Enhance service selling by using the customer's preferred means of communication
    Provide smooth and quick customer interactions from the dealership's website
    Steer clear of Federal enforcement and penalties for failure to comply
    also, why undocumented use of texting may be worse than no texting at all!

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  9. BMF2 Fixed Operations... What's Working... What's New...2015

    BMF2 Fixed Operations... What's Working... What's New...2015

    $198.00

    Available in PDF and Hard Copy Format

    Essays from Recognized Fixed Ops Experts Focusing on What is Working for Your Peers

    Benefits:

    Tap into New Ideas & Strategies for Fixed Operations Managers...What's Working for Your Peers
    Sharpen and Hone Your Basic, But Critical, Management Skills
    Discover the Habits & Practices of the Very Best Fixed Ops Managers
    Uncover New Cutting Edge Concepts in Parts Management

    Over 120 Pages of Essays Drawn from the Content of Recent DealersEdge Workshops!


    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Online Workshops (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $300 paid for this upgrade - for any reason! Learn More
  10. DJD5 Rob Campbell: Service Mgrs - 5 Top Sure-Fire Bottom Line Builders

    DJD5 Rob Campbell: Service Mgrs - 5 Top Sure-Fire Bottom Line Builders

    $97.00

    (Recorded Online Workshop)
    Original Air Date: April 30, 2015
    Presenter: Rob Campbell of The Mironov Group
    Program Length: 80 Minutes

    Learn the Top 5 improvements that most Service Mgrs can employ today to grow the bottom line… right now! The Low-Hanging Fruit is just begging to be picked!

    This session is specifically for Service Managers!

    Just about every fixed ops expert and consultant has a list of "go-to" items to employ to immediately bring additional profit to the department's bottom line.

    In this series of workshops, our experts will outline for you the 5 Top Fixes that are almost always easy to employ… providing immediate positive results.

    Join Rob Campbell as he reveals his Top 5 Fixes for Service Dept Managers.

    Secrets of how to:

    Increase your effective labor rate
    Reduce unapplied time for hourly technicians
    Sell more profitable maintenance and repair work
    Get more production from existing staff and resources
    Inspire professionalism on the service drive

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More

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