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Advanced Management Education for Top-Tier Auto Dealership Managers
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  1. Don Tipton: The Exceptional Service Advisor

    Don Tipton: The Exceptional Service Advisor

    $0.00

    FREE ONLINE WORKSHOP

    Featuring: Don Tipton
    Air Date: Thursday July 19 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 80 minutes
    SKU EMG3

    Get the Right Person in the All-Important Service Advisor Position… Arguably the Most Significant "Profit Impact Player" on your Team!

    Two reasons to focus on the Service Advisor Position:

    Everyone know that Service Advisors see more dealership customers than anyone else and therefore have the greatest opportunity to win friends… or make mortal enemies… of your customers.
    Service Advisors have a huge impact on the bottom line with high bottom line "flow through" potential for the entire store… according to noted GM Trainer, Jeff Sacks!

    Yet it remains a troublesome position for fill successfully. Do your advisors measure up? How do you find and recruit those who will excel in this role. DealersEdge Contributor and noted Service Expert, Don Tipton, will offer his ideal profile of what it takes to be an Exceptional Service Advisor.

    Learn their Habits and Practices:

    What makes the Best Service Advisors stand out from their peers
    Just how much are top Service Advisors worth to the dealership both in reputation and bottom line profits
    What motivates top performing Service Advisors - are they self-driven or do they need the manager's "touch" to make it all work?
    A common set of practices that the Best Service Advisors follow every day and with every customer! Learn More
  2. Ed Kovalchick: Auto Technicians: Finding, Recruiting & Training for Today and the Future

    Ed Kovalchick: Auto Technicians: Finding, Recruiting & Training for Today and the Future

    $59.00

    LIVE MEMBERS ONLY WORKSHOP

    Featuring: Ed Kovalchick, Net Profit Inc
    Air Date: Thursday August 2 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DMH1

    Current auto technician shortages, along with projected increased demand, is a real problem. Ed Kovalchick focuses on the growing problem and offers numerous ways you can recruit successfully for this vital position.

    Ed will explore with you:

    The legacy & history of the auto mechanic/technician… from the beginning
    What technical skills are needed… mechanical… collision
    Ways to “grow your own” – in-house development programs
    How technical schools can fit into your recruiting plan
    14 ways to recruit Inexpensively and successfully
    How to adequately define and describe the position and its career path
    Learn More
  3. BKFG Dealership Fixed Ops - World Class Best Practices

    BKFG Dealership Fixed Ops - World Class Best Practices

    $298.00

    Available in PDF and Hard Copy Formats

    Essays from Workshops Presented by Dealership Sales & Marketing Experts

    Focusing on What is Working for Your Fixed Operations Peers

    What's Inside this 200 Page Guide:

    Service Management Ideas… 7 Essays taken from recent Fixed Ops Expert workshops focusing on ways to improve your service and parts business with better process.

    Service Marketing Ideas… 6 Essays again from recent DealersEdge Workshops focusing on how to market your service department more efficiently and effectively.

    Parts Management Ideas… 5 Essays centered on inventory management and parts department process.

    Body Shop Management Ideas… 2 Essays on how to wring more profit from your body shop operations.

    Human Resources for Fixed Ops… 5 Essays focusing on Basic HR skills for the Fixed Ops Manager. How to Hire. How to Fire. How to motivate to higher levels of performance.

    CHAPTER 1 - Service Management Ideas

    7 Absolutely Essential Service Management Key Performance Indicator
    3 Top Game Changes for Service for Focused & Immediate Improvement
    5 Keys to Avoiding the Perils of a Factory or Ext'd Warranty Audit
    Service Menu Design & Profit Structuring… Art & Science
    5 Sure Fire Bottom Line Builders for Service Managers
    Forecasting: Your Guide for Creating Forecasts and Yield Big Results
    Effective Recall Handling- Fulfill Responsibility without Killing Profit

    CHAPTER 2 - Service Marketing Ideas

    Service Price vs. Value - Win Service Advisors First
    The Service Pricing Challenge: How to Leverage Your Competitiveness
    High Customer Expectations! How to Earn Great CSI & Retention
    Using a BDC in Service to Boost Service & Parts Profits
    Text Marketing and Customer Communications for the Service Department
    The Habits and Practices of the Exceptional Service Advisor

    CHAPTER 3 - Parts Management Ideas

    Re-Thinking the Parts Pricing Matrix to Maximize Profits
    How to Avoid Physical Parts Inventory Horror Stories
    Aging Parts Inventory…Valued Assets or Worthless Artifacts?
    The Habits & Practices of the Exceptional Parts Manager
    Advanced Parts Storage Techniques…More Storage without Costly Eqt

    CHAPTER 4 - Body Shop Management Ideas

    The Habits & Practices of the Exceptional Body Shop Manager
    Advanced Body Shop Management… Focus on Marketing & Profits

    CHAPTER 5 - Human Resources for Fixed Ops…Basic Skills

    Guiding Your Team to Success…Magic of One-on-One Coaching Skills
    Fearless Firing… Effective, Confident, Compassionate
    Labor Law Basics for Car Dealers… 4 Things You Need to Know
    Tips on How & Why to Hire Millennials
    Predicting Hiring Success for Better Auto Dealership Team

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $299 more than the price of this program, you get it all for a period of one year! That is a total of just $597 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $299 paid for this upgrade - for any reason! Learn More
  4. Rob Campbell: How to Balance the Parts Department Checkbook

    Rob Campbell: How to Balance the Parts Department Checkbook

    $59.00

    MEMBERS ONLY WORKSHOP

    Presenter: Rob Campbell
    Air Date: Thursday May 31 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DME5

    How to make the Parts DMS inventory Jive with the General Ledger!

    It's no secret that when it comes to the Parts Department, the dealership runs two sets of books.

    One set is kept and controlled by the Parts Manager and is geared toward inventory management… keeping the right parts on the shelves to satisfy the Service Department's needs and avoiding obsolescence. It's mostly about the physical parts themselves.
    The other set of books is kept and controlled by Accounting. The General Ledger is the financial blueprint for the enterprise, but in this instance it is primarily concerned with the dollar value of the parts department's assets and liabilities. It is mostly about the dollar value of the investment.

    Problem: On the surface they seldom agree.

    And sometimes, the imbalance can point to very real problems and potential losses. Therefore, like balancing your checkbook, you need to isolate the differences and reconcile regularly.

    This workshop is an in-depth look at strategies to help balance the 2 sets of books, and/or identify problems needing solutions.

    You will learn:
    Primary causes for inventory valuation disputes between Parts and Accounting
    Strategies for identifying and "balancing" reasonable and routine differences
    How the 2 sets of books can help hide serious problems and potential losses
    Solutions for inventory shortages and overages.
    How Parts & Accounting can work together to balance the 2 sets of books Learn More
  5. Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    $59.00

    MEMBERS ONLY WORKSHOP

    Presenter: Don Tipton of DTC Retail Consulting
    Air Date: Thursday May 10 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 90 minutes
    SKU EME2

    Find out what it would take to change your Service Department so that customers want to return and do business with you! Instead of "marketing" to them, create the retail atmosphere that "attracts" them and pleases them no end!

    Some retailers have already mastered the "Disney-like" approach to the customer experience. Department stores like Nordsrom have achieved nirvana…a body of customers that can't wait to visit and spend money… a lot of money!

    Visit with Don Tipton has he explores just what you need to do to help break the mold and create a Service Department where customers can't wait to visit and spend money.

    You will learn:

    How to control the customer environment
    How to create expectations and then exceed them every time
    How to control the employee environment
    How to manage employees so that they deliver that consistent customer experience Learn More
  6. Rob Campbell: Business Math and Financial Analysis for Service Managers

    Rob Campbell: Business Math and Financial Analysis for Service Managers

    $0.00

    FREE LIVE WORKSHOP

    Workshop Info:
    Air Date: Thursday, March 15 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Rob Campbell - WithumSmith+Brown
    Program Length: 60 Minutes
    SKU: DMC3

    Basic & Advanced Financial Analysis for Dealership Service Directors & Managers – Forecasting – Net Profit Improvement

    Now more than ever dealership Service Directors and Managers must become experts in analyzing their businesses so that they can plot the proper course.

    This program is designed to feature not only the “basics of business math” in the service department, but also to assist in planning for profit improvements in the face of future market uncertainties. Make sure you have a calculator and your financial statement info handy.

    Rob will be your Guide for:

    How to outline your Service Dept financial goals to the Dealer and GM
    How to calculate the many ratios used in service: Fixed Absorption, Net-to-Gross, Cost of Sale, Semi-Fixed Expense… and many, many more.
    Learning to crunch the numbers like a pro Learn More
  7. Ed Kovalchick: 2018 Update: Habits & Practices of the Exceptional Service Manager

    Ed Kovalchick: 2018 Update: Habits & Practices of the Exceptional Service Manager

    $59.00

    MEMBERS ONLY LIVE ONLINE WORKSHOP AND RECORDING

    This order includes a DealersEdge VIP Season Ticket Membership.
    Access This Workshop and Hundreds More!
    For Details and Options Please visit: https://vip.dealersedge.com/

    Workshop Info:
    Air Date: Thursday, April 5 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Ed Kovalchick of Net Profit Inc.
    Program Length: 60 Minutes
    SKU: DMD1

    Some Exceptional Service Managers have Mastered the Art of Business Building… Here is how they consistently get it done!

    What Exceptional Service Managers do Every Day when it comes to:

    Employee Communication
    Internal Training & Coaching
    Managing team members
    Marketing & Merchandising the department
    Relationships with Other Managers
    Facility Management & Upkeep
    Building Positive Customer Relationships
    Setting & Attaining Financial Objectives
    Knowing How and When to Celebrate Success Learn More
  8. Chuck Hartle': Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017

    Chuck Hartle': Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017

    $198.00

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday November 9 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Chuck Hartle'
    Program Length: 60 Minutes
    SKU: DLK2

    How to build the perfect parts pricing strategies for Customer, Wholesale and Internal sales. Explore the role of Price Escalators in search of the right balance for price, value and profits. Past workshop, updated for 2017.

    Chuck Will Guide You To:

    Parts pricing strategies for all types of sales, in-shop, over-the-counter, wholesale…
    Effective testing of new escalators and matrix pricing formulas
    A honest appraisal of your current parts pricing policies and practices
    A set of new principles to guide and reshape your parts pricing formulas to maximize competitive advantage and bottom line profits. Learn More
  9. Greg Criss: Declined Service Recommendations - Creating a Solid Follow Up Calling Process

    Greg Criss: Declined Service Recommendations - Creating a Solid Follow Up Calling Process

    $198.00

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday October 19 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Greg Criss
    Program Length: 60 Minutes
    SKU: DLJ3

    Instead of just recording “Service Declined” on the repair order, how about creating a multi-step phone marketing process to bring some of that high profit work back into the shop?

    You Will Learn:

    How to create a “Declined Work” opcode process
    How the call center can speak professionally with the guest about their needs
    How to build a “Declined Work” review process on the service lane
    How create “appointment urgency” in word tracks for your BDC
    How to sell “off-time” & create a better booking strategy
    How to track effectiveness of your “Declined Work” process
    How to follow-up (market) when a guest says “no” to your declined work contact
    Learn More
  10. Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

    Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

    $197.00

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday August 17 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Steve Kwiatkowski
    Program Length: 75 Minutes
    SKU: ELH3

    The key to securing a steady stream of service business… for NOW… but also for down the road … is to win the heart and loyalty of your current customers.

    It's not just about selling more service and making more menu presentations… It is about getting the customer to like and trust you! Researchers have found that customers make two immediate judgments about individuals and businesses…at the very first contact. Are you "Warm?"… and then are you "Competent?" Failure to get a high enough grade on either and you will fail to win repeat business.

    For most dealerships to win in the battle for service business, they need to re-think just what is happening on their service drives. Many, if not most, dealerships are allowing their service advisors to push customers and profits away… down the street and to your competitors. The good news is you can fix it!

    You will learn:

    What a professional service lane workflow (customer process) should look like
    How to identify gaps in your workflow…and what to do about it
    How to incrementally improve your process…and fatal errors to avoid
    How to educate service advisors and customers on the true value of proper maintenance…
    The single best improvement in customer retention that your advisors can make…and how to make it happen
    5 key elements need to become a Trusted Advisor to your customers
    Learn More

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