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DJJ1 Rob Campbell: 5 Keys to Avoiding Perils of Factory and Extended Warranty Audits

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Product Description

Recorded Online Workshop!
Original Air Date: October 1, 2015
Featuring: Rob Campbell
Program Length: 90 Minutes

The growing number of CPO - Extended Warranty Covered- vehicles places a new layer of opportunity for fraudulent claiming by overly aggressive technicians and customer-facing advisors and supervisors.

The growing threat of an audit of your Extended Warranty related repairs and claims brings the issue of sub-standard decision making and repair documentation back to the here and now.

Fraudulent or error-filled claims could cause violations that could cost the dealership in 6-figure charge backs… and in rare instances additional civil or criminal difficulties.

Where the problems start:
1.Advisors not willing to make the customer pay for a not-covered item…path of lease immediate resistance…
2.Technicians that become skilled at "penciling" a repair so that it adds more flat rate hours to his/she paycheck. Someone else pays…so who cares?
3.Advisor and management pay plans that could be judged to encourage the bending of the rules.
4.Lack of management concern for all the above

You will:
•Review a Repair/Claim Documentation Check List… How Recalls & P.P. Maint complicate warranty record keeping
•Learn how to spot potential violations and self audit
•Discover how modern technology and electronic record-keeping gives auditors more complete control
•Develop a culture that does not tolerate expanding the rules for self-benefit
•Rest Easier knowing that your repair/claim documentation is in better shape to face the auditors

You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason!

DJJ1 Rob Campbell: 5 Keys to Avoiding Perils of Factory and Extended Warranty Audits

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