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DGE4 Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!

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$298.00

Product Description

(Recorded Webinar)
Original Air Date: May 23, 2013
Presenter: Lloyd Schiller
Program Length 95 minutes

If you continually find yourself "balancing" your best technicians' hours by giving them "gravy" maintenance tasks, a "re-think" is in order.

Improvements include a much better-served customer, improved CSI & profitability, and a better-focused management team!

The 1980s saw the introduction and growth of teams, simple support groups and lateral support groups…all of which provided benefits to smooth shop operation. But the accelerating growth and influence of advanced technologies are forcing some primarily large and high-line dealerships to conclude that a new organization in service is required to help them make the grade.

Join Lloyd for this special presentation, featuring two case studies of a "re-thinking" of how the service department organizes and compensates productive technicians for a smoother, faster and more profitable work flow.

Caveat: Lloyd cautions that smaller dealers and most Asian import dealerships will not find an immediate application for the lessons learned via these case studies. But if you have 15 or more technicians, are a large High Line or Domestic Dealership, the ideas and suggestions will definitely apply.

You will learn:
How to re-engage managers in the dispatching of work so that the best technician available gets the job that fits his/her skills most closely
How to alter pay plans to match the skill needed to satisfy the customer quickly and efficiently - one dealership case study involves a union shop
How to organize the shop workforce so that all are focused on the customer's immediate needs
Why all this leads to improvements in CSI, in job satisfaction and department profits

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason!

DGE4 Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!

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$298.00