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  1. DEx- How to a Create Phone Support Process to Grow 20%

    DEx- How to a Create Phone Support Process to Grow 20%

    Regular Price: $1,197.00

    Special Discount Price: $997.00

    Learn from a true expert how to design and execute a successful BDC Process in your dealership

    Early Bird Registration:
    $997 per Registrant (Deadline April 30… Regularly $1,197)
    (includes: course, lunch on day 1, Workbook, post seminar email access to Instructor)
    (not included: all other travel, transportation, lodging, meals and personal expenses)

    Dates: May 10 & 11, 2018 (Half Day on the 10th)
    Location: Marriott Courtyard/Billy Graham Parkway at Charlotte Airport

    Learning Objectives:

    The BDC process in a Auto Dealership Environment
    Defining the Objective and the Process Necessary to Achieve Success
    Staffing as a key ingredient. How to find, train and manage successful BDC reps
    How to compensate successful BDC personnel
    Building an Effective BDC Management Daily Workplan
    Key Metrics to Define Success and Where added effort is required
    How to integrate a BDC mentality throughout the dealership
    How to blend your sales process to the BDC – taking down the “us vs. them” barriers to success
    Maximizing benefits of Prospecting Delivery Customers
    How to make the BDC process a huge success in your store.

    Who Should Attend?

    Experienced BDC Managers. Course is directly for managers with teams reporting to them in the BDC process
    Dealers and GMs… If you are searching for ways to improve the effectiveness of your current BDC process… or you are looking for ways to install a BDC… this course is also for you! Learn More
  2. DEx- Fundamentals of Business Analysis & Planning for Automotive Service Managers

    DEx- Fundamentals of Business Analysis & Planning for Automotive Service Managers

    Regular Price: $1,497.00

    Special Discount Price: $1,197.00

    Dates: June 6, 7 & 8, 2018 (half day on the 8th)
    Location: Marriott Courtyard, Billy Graham Parkway/ Close to Charlotte Airport

    Learning Objectives:

    Fixed Operations Financial Analysis --- Reading Financials --- Proper Use of Benchmarks, Budgets & Forecasts --- Focus on Cost of Sales --- True Cost of Lost Technician Time

    How to Create a Business Plan for Service Department Improvement --- Essentials for Each Employee’s Success --- Managing versus Coaching --- How to Create a Winning Team --- Effectively Working with Under-Performers

    Identification of Profit Improvement Opportunities --- You will build a list of opportunities to create a more efficient and more profitable Service Department.

    Why Attend?

    If you are interested in a rigorous, in-depth focus on Financial Management, Results Measurement, Planning and Business Development… then you will want to be Charlotte June 6-8.

    If you are looking for the tools that will enable you to raise your game and the results of your Service Department to the next level… Then this Fundamentals of Service Management Course is designed exactly for you!

    Who Should Attend?

    If you are a Service Director or Manager already very good at your profession, but still looking to improve… we encourage you to register. Don Tipton in two and a half days will guide you to new levels of excellence and achievement.

    If you are new to Service Management and want to obtain the fundamentals that will help you succeed. This course if for you as well. Come prepared to build a professional business plan for your Service Department that will take it and you to a higher level of achievement.

    Costs:
    $1,497 per Registrant Early Bird $1,197 (For 1st 10 Registrants Only)
    (includes: course, lunch on day 1 and 2, Guide & Workbook, post seminar email access to Instructor)
    (not included: all other travel, transportation, lodging, meals and personal expenses) Learn More
  3. DEx- Professional Dealership Financial Management

    DEx- Professional Dealership Financial Management

    Regular Price: $1,497.00

    Special Discount Price: $1,297.00

    Live 3-Day Workshop Live 3-Day Automotive Financial Management Training

    Dealership Financial Management & Leadership

    Dates: June 20, 21, 22, 2018 (Half Day on the 22nd)

    Location: Marriott Courtyard, Orlando Airport/Lake Nona

    $1,297 per Registrant (Price Increases to $1,497 on April 15)
    (includes: course, breakfast buffet each day, lunch on day 1 and 2, Guide & Workbook, post seminar email access to Instructor)
    (not included: all other travel, transportation, lodging, meals and personal expenses)

    Learning Objectives:

    Deeper Analysis of the Automotive Financial Statement
    Improved Balance Sheet Control – Turning Paper Assets into Cash
    How to Get More Smart Data from Your DMS
    Effective Use of Benchmarks & KPI
    How to Identify & Control Operating Expenses
    Uncovering and Stopping Internal Theft
    An Advanced Exploration of the Forecasting & Budgeting Processes

    Who Should Attend?

    Experienced Controllers/CFOs… wanting to enhance their skills and become a more valued member of the Executive Leadership Team.
    Dealers and GMs… wanting to dig deeper into Accounting and Reporting functions and tools, with a goal of improved efficiency and profit maximization.
    Aspiring Controllers… If your ultimate goal is to move up and acquire more financial responsibilities in your dealership organization… this course is an excellent foundation.

    Bring With You & Prepare to Explore Your…

    Last year and Year-to-Date Financial Statements
    Forecasting & Budgeting Reports
    Other Reports Your Organization Employs to Manage the Business
    Calculator
    Learn More

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