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CHI3 Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Improve Retention, CSI, Sales & Profits

Availability: In stock

$97.00

Product Description

(CD Audio Recording of Online Workshop)
Original Air Date: September 18, 2014
Presenter: Steve Kwiatkowski of Liqqid Express - Speaker Info - www.dealersedge.com/Kwiatkowski
Program Length: 80 minutes

With service lane traffic projected to significantly shrink in the near future, re-thinking the Service Lane Process is a must.

It's not just about selling more service and making more menu presentations… It is about getting the customer to like and trust you! Researchers have found that customers make two immediate judgments about individuals and businesses…at the very first contact. Are you "Warm"… and then are you "Competent." Failure to get a high enough grade on either and you will fail to win repeat business.

For most dealerships to win in the battle for service business, they need to re-think just what is happening on their service drives. Many, if not most, dealerships are allowing their service advisors to drive customers and profits away… down the street and to your competitors. The good news is you can fix it!

You will learn:

What a professional service lane workflow (customer process) should look like
How to identify gaps in your workflow…and what to do about it
How to incrementally improve your process…and fatal errors to avoid
How to educate service advisors and customers on the true value of proper maintenance…
The single best improvement in customer retention that your advisors can make…and how to make it happen
5 key elements that determine whether a customer will want to return to your service department …and recommend you to friends

SUBSCRIPTION OPTION:
Upgrade your Workshop purchase to include a 1-year subscription to include a mailed CD Soundtrack all Fixed Operations Workshops in the next 12 months (15+ Workshop CDs). For just $200 more than what you pay for this single Workshop… you will receive a copy of each new Fixed Operations Workshop as they become available… typically one or more per month. That is a total of just $297 for your Fixed Ops Soundtrack CD Subscription. Total retail value of all Soundtracks to be mailed is over $1500. And you are free to cancel at any time during the first 6 months and receive a refund of the additional $200 paid for this order upgrade… Cancel for any reason!

Live Workshop Ratings & Comments:

Darryl Davis of Five Star Nissan 10 out of 10 I gained valuable information about different methods for ensuring good customer service on the service lane. The presenter provided information that will help my service writers become better at their jobs.
David Griffith of Griffith Motors 8 out of 10 soild info and suggestions
Eddie Cox of Norman Frede Chevrolet 4 out of 10 APPOINTMENTS CAN NOT BE DONE THE WAY HE THINKS NOT IN A HIGH VOLUME HAS NOT BEEN IN A DEALER IN A WHILE
Herf Donnert of Lowe Chevrolet 10 out of 10
Joe Walker of Nanaimo Honda 5 out of 10 The webinar had too much insignificant information. Should keep in mind that most personnel watching the webinars are beyond the basics. Steve's voice often dropped off and was difficult to follow. Just observing.
John Hughes of Peace Arch Toyota 10 out of 10 Professional course with many great ideas
Ken Owsley of Davis Gm 6 out of 10 Similar to prior webinar
Lynn Jurena of Nielsen Automotive Group 9 out of 10 Ideas for improving guest service.
Ron Stone of Tom Hesser Chevy 10 out of 10

CHI3 Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Improve Retention, CSI, Sales & Profits

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$97.00