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CHI2 Kevin Kiernan: Best Practice Hiring & Training for the Automotive BDC

Availability: In stock


Product Description

(CD Audio Recording of Online Workshop)
Original Air Date: September 11, 2014
Presenter: Kevin Kiernan - Proactive Dealer Solutions. Speaker info www.dealersedge.com/Kiernan
Program Length: 80 Minutes

All about the important role of the BDR (Business Development Rep)…looking at job descriptions, pay plans, staff scheduling, mystery shopping and performance mentoring.

In this workshop we will take a view into the hiring and training of Automotive Call Center Reps and their impact on dealership profitability.

Join DealersEdge and Kevin Kiernan of Proactive Dealer Solutions to discuss what is inevitably the most crucial department of a dealership now and in the future – the BDC Department.

You will learn:

What to look for in a BDR… Business Development Representative.
How to create effective job descriptions and what to say in a job posting.
How to create a balanced pay plan that works for the dealership and the employee.
How to make the goals reasonable and achievable to maintain morale.
How to monitor inbound and outbound sales and service calls
How to make training recommendations through the use of Mystery Shopping.
How to evaluate & elevate an underperforming rep.
How to measure "Activity Levels"…maintaining the right ratio of inbound to outbound contacts.

Upgrade your Workshop purchase to include a 1-year subscription to include a mailed CD Soundtrack all Sales Management Workshops in the next 12 months (10+ Workshop CDs). For just $200 more than what you pay for this single Workshop… you will receive a copy of each new Sales Management Workshop as they become available… typically one or more per month. That is a total of just $297 for your Sales Management Soundtrack CD Subscription. Total retail value of all Soundtracks to be mailed is over $1500. And you are free to cancel at any time during the first 6 months and receive a refund of the additional $200 paid for this order upgrade… Cancel for any reason!

Live Workshop Ratings & Comments:

Bradley Hudson of Easy Auto / Sunrise Acceptance 8 out of 10 The most important idea I took away from the webinar is to always “create the reason and benefits to coming in” when setting appointments. I wish Kevin would have been more specific when answering some of the questions asked. Thank you for the opportunity to listen and learn from the workshop yesterday. I appreciate your time.
Bob Milner of Mercedes-Benz of Long Beach 10 out of 10 Very good, detail information that will help anyone.
David Griffith of Griffith Motors 8 out of 10 good info...very timely with our biz
Herf Donnert of Lowe Chevrolet 10 out of 10
Joe Kightlinger of Kightlinger Motors Inc 8 out of 10 very informative
Mark Foster of Walker Cadillac 5 out of 10 Presenter/s communications
Theresa Poole of Ulmer Chevrolet 10 out of 10 The material is relevant to management - and although it's common sense, it's great to re-surface that!

CHI2 Kevin Kiernan: Best Practice Hiring & Training for the Automotive BDC

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