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CHH1 Ed Kovalchick: The Habits & Practices of the Exceptional Service Manager

Availability: In stock


Product Description

(CD Audio Recording of Online Workshop)
Original Air Date: August 7, 2013
Presenter: Ed Kovalchick. Speaker info - http://www.dealersedge.com/Kovalchick
Program Length: 80 minutes

Some Service Managers are Business Builders…Others treat business like it is something that just happens! Learn what makes some Service Mangers truly Exceptional!

The days when service could get by just waiting for customers to appear on the service drive are quickly coming to an end. Vast improvements in vehicle quality coupled with the lengthening of mfg. service intervals means you expect fewer cars in your service drive.

The best service managers are planning now to re-invent their businesses to adjust to the new reality in service. This workshop is focused on what makes these service managers stand out in the crowd.

Ed Kovalchick has traveled the country (and beyond) and has met a lot of truly exceptional service managers…join us for this workshop and hear Ed's take on what makes the best, the truly exceptional!

What Exceptional Service Managers do Every Day when it comes to:

Employee Communication
Internal Training and Coaching
Managing People
Marketing and Merchandising his/her department
Relationships with other dealership departments
Facility Management
Building Positive Customer Relationships
Setting and then Attaining Financial Objectives
Knowing How and When to Celebrate!

Upgrade your Workshop purchase to include a 1-year subscription to include a mailed CD Soundtrack all Fixed Operations Workshops in the next 12 months (15+ Workshop CDs). For just $200 more than what you pay for this single Workshop… you will receive a copy of each new Fixed Operations Workshop as they become available… typically one or more per month. That is a total of just $297 for your Fixed Ops Soundtrack CD Subscription. Total retail value of all Soundtracks to be mailed is over $1500. And you are free to cancel at any time during the first 6 months and receive a refund of the additional $200 paid for this order upgrade… Cancel for any reason!

Live Workshop Ratings & Comments:

Arlin Lidstrom of Wilder Auto 10 out of 10 Ed speaks with experience and knowledge, which is what we need to hear. ONE COMMENT: PLEASE keep all questions until after he has presented all of the materials.
Gary Garman of Clemons Auto Group 10 out of 10 GREAT !!
Briant Szobody of Boulder Hyundai 10 out of 10 Makes you think outside the box
David Griffith of Griffith Motors 10 out of 10 excellent and practical solutions to good personnel management
George McCord of Cariboo Ford Ltd 10 out of 10 Accessibility
Gordy Nishimoto of Scarff Motors 10 out of 10 Great information! Great refresher, good ideas.
Joe Walker of Nanaimo Honda 7 out of 10 Would like to have questions saved until the program completes. Seemed to go on and on to the point where it was difficult to focus on the content of the program.
Joe Clemons of Clemons Auto Group 9 out of 10
Ken Hocter of Momentum Auto Group 10 out of 10
Lynn Jurena of Nielsen Automotive Group 9 out of 10 Presented me with some great new ideas.
Ron Stone of Tom Hesser Chevy 10 out of 10
Sherry Worth of Urse Honda 8 out of 10 was very informative

CHH1 Ed Kovalchick: The Habits & Practices of the Exceptional Service Manager

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