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  1. Dealership Service Management - New Century - New Responsibilities - New Tools

    BMSH Dealership Service Management - New Century - New Responsibilities - New Tools

    $298.00

    113 essays on the changing role of dealership service managers and how to profit from the new realities of a rapidly changing dealership service market. . .

    In many of today's dealership service departments, service managers are being called on to close the profit gap resulting from less than robust new vehicle sales.
    Gone are the days when new car get-readies and warranty work could be counted on to keep your service writers and technicians busy all day.
    Dealers are increasingly calling on their service managers to produce new ideas and solutions.
    And many savvy service managers are learning and applying new management skills to achieve the goals sought by their dealers. This collection of 113 essays examines those solutions and how you can employ them in your service department.
    This 180+ page manual provides 113 essays focused on new strategies that can help your service department transform itself to capture new business and new profits. Just take a quick look at the Table of Contents:
    Chap. 1 - New Systems and New Technologies
               (21 essays)
    Chap. 2 - Making Service More Customer Friendly 
               (14 essays)
    Chap. 3 - Command and Control - Managing People 
               (30 essays)
    Chap. 4 - Pay Plans - Motivating and Paying for Performance 
               (14 essays)
    Chap. 5 - The Service Manager as Business Analyst 
               (22 essays)
    Chap. 6 - Public Relations - Communicating Your Value Story 
               (22 essays)
    Learn More
  2. 101 Proven Ways to Boost Fixed Operations Profits

    BMFO 101 Proven Ways to Boost Fixed Operations Profits

    $298.00

    Just one idea from this guide will return your investment many times over . . . and you're guaranteed to find more than 100.

    The most successful dealerships never stop looking for new ways to improve their operations. They realize that even a small change, an easy-to-implement suggestion or cost-saving tip can make a significant difference to the bottom line.

    That's why we published 101 Proven Ways to Boost Fixed Operations Profits. It's simply the best collection of tips, tactics and techniques available to boost the bottom line of your parts and service departments.

    Finding the ideas you need is easy. The guide is divided into the subject areas critical to your fixed operations success. You'll find proven, practical ideas to:
    • Generate more service sales
    • Improve customer satisfaction and repeat business
    • Squeeze higher profits from your parts department
    • Manage and motivate employees to focus on what matters most to you
    • Turn new technology and systems into higher revenue at a lower cost
    • Avoid shop safety & environmental compliance problems that can cost you big Learn More
  3. Chuck Hartle’s Parts Inventory Evaluation Tool - Nails Down Overall Dept Performance

    DDK3 Chuck Hartle’s Parts Inventory Evaluation Tool - Nails Down Overall Dept Performance

    $298.00

    (Recorded Webinar)
    Presenter: "Parts Guru" Chuck Hartlé of PartsEdge
    Original Air Date: November 18, 2010
    Program Length: 1 hour 58 minutes

    It is time to stop concentrating on all the confusing reports and indicators pumped out by your DMS concerning your parts inventory! In most cases this is pure data over-load. All this measurement is not necessarily bad, but can be confusing and counterproductive. Chuck Hartle' has developed a simple measurement that can tell quickly whether or not your efforts to manage the inventory are effective. Visit with Chuck as he explores and explains his "Purchase-To-Sale Ratio" a measurement that yields the best data for evaluation of your inventory performance - all in one reporting method! This single and easy to produce report will unlock the data and help improve your overall inventory performance. Learn More
  4. Hands-On Techniques to Make Your Dealership Website SEO Compliant

    DCD1 Hands-On Techniques to Make Your Dealership Website SEO Compliant

    $298.00

    (Recorded Webinar)
    Presenter: Brian Pasch
    Original Air Date:
    Program Length: 1 hour 58 minutes

    How to update dealership Web sites on platforms like Dealer.com, ADP, XI Group, DealerOn and others - If you are using another platform, submit your vendor and Brian will endeavor to include examples of editing techniques especially for you Even when your vendor does not allow direct access to META data - Brian will demonstrate how to create a work order to send to your vendor to update your META data In addition, Brian will demonstrate how these simple changes can help expand your search visibility.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!!

    Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Learn More
  5. How To Squeeze More Value from Your DMS

    DCD3 How To Squeeze More Value from Your DMS

    $298.00

    (Recorded Webinar)
    Presenter: Wayne Youngs
    Original Air Date:
    Program Length: 1 hour 33 minutes

    Regardless of whether dealership sales are up or down, every month there is one constant - the bill from your DMS provider - a significant "Cost." But you can't run your dealership without the technology. So the DMS does provide a "Benefit." The difference between the "Cost" and the "Benefit" of the DMS is its "VALUE" to the dealership. Wayne Youngs will employ his vast experience to demonstrate how you can attack the costs, while still improving the benefit side of the equation. To put it more directly - He will show you how to get more out of your DMS and thereby maximize its value to you and the dealership! Learn More
  6. How to Use Blogging and Social Networking to Promote Your Dealership

    DCE1 How to Use Blogging and Social Networking to Promote Your Dealership

    $298.00

    (Recorded Webinar)
    Presenter: Brian Pasch
    Original Air Date:
    Program Length: 2 hour 05 minutes

    Presenting free and low-cost tools and techniques for employing "Blogging" and "Social Networking" platforms to build organic search results for your dealerships Website. Most of you already know that effective use of blogging and social networking can drastically and immediately improve your visibility on search engines. You just may not be familiar with the basics of how to get started.

    * Which free Internet Blogging platforms are best?
    * Which Social Networking sites should I employ?
    * Just how to I get started?
    * Are there secrets about how and what to write?

    Brian will remove the mystery and get you on your way to exploiting this relatively new and virtually cost-free method of promoting your dealership and reaping increases in organic Internet sales leads. Spend just 2 hours with Brian and you are guaranteed to come away with an easy-to-follow action plan for employing these new digital marketing tools in your dealership. It's easier than you think! Learn More
  7. Business Math for Parts Managers

    DCE3 Business Math for Parts Managers

    $298.00

    (Recorded Webinar)
    Presenter: Mike Nicholes
    Original Air Date:
    Program Length: 1 hour 26 minutes

    The times demand that Parts Managers, General Managers, CFOs and Dealers know how to analyze their parts business to effectively forecast and plan net profit improvements. Set aside 90 minutes to spend with Mike Nicholes as he takes you step-by-step through the whys and hows of his list of Critical Measurements and Key Indicators. 2009 is a crazy year in the auto dealership business. Not only do you have to contend with the uncertainty of working through difficult economic conditions, now many are wondering if they will survive the cut and still be in business after 2010. Plan for Success! But, if yours is a well-run store, your prospects for survival are already good. Smart dealers and managers are planning right now not only for survival, but the opportunity to win big once the recovery is in full swing. To achieve success in the face of this challenge, you need the analytical tools to guide your decision making. You could just throw some numbers on a spreadsheet and then hope for the best - or - you could do your homework and produce truly meaningful forecasts and business plans. If you would like some help in mastering the math behind the spreadsheets - then an hour or two with Mike Nicholes is what the doctor ordered. Learn More
  8. How One Dealer Saves $150K per year on 3 Common Expense Categories

    DDL1 How One Dealer Saves $150K per year on 3 Common Expense Categories

    $298.00

    (Recorded Webinar)

    Presenter: Doug Austin, President of Performance Management Group (PMG)
    Original Air Date: December 2nd
    Program Length: 1hour 22

    This webinar will provide a road map to savings in these three important expense categories - but it will also provide a basis for changing the purchasing culture in your dealership so that this type of savings can be achieved in many other expense categories as well. Get the specifics on how you are over-spending on credit cards, telcom and credit reports - but also learn the basics of process, training and compliance and how all relate to negotiating for the best competitive price. Get a head start on effective purchasing control and savings in your dealership. Doug Austin is our presenter and his company provides strategic purchasing management training and assistance for over 450 dealerships - of all sizes. He'll teach you how to become one tough negotiator! Learn More
  9. Effectively Merchandising Your Dealership & Inventory Online

    DDL2 Effectively Merchandising Your Dealership & Inventory Online

    $298.00

    (Recorded Webinar)

    Presenter: Howard Polirer of AutoTrader
    Original Air Date: December 9th, 2010
    Program Length: 1hour 30 minutes

    You have the opportunity to join one of the industry’s top experts, Howard Polirer, Director of Industry Relations for AutoTrader.com, for a live webinar that takes a closer look at the messages that are important to consumers in selecting a dealership and a vehicle. Effectively Merchandising Your Dealership & Inventory Online offers recommendations on how to differentiate your inventory and dealership online to create value in the minds of consumers, as well as best practices for taking photos, writing seller’s comments, using video and customer testimonials, and pricing competitively. This workshop will ultimately provide insight into the online messages that motivate consumers to offline action. Learn More
  10. How to Stop Losing Service Work due to After-Market Competitors

    DDL3 How to Stop Losing Service Work due to After-Market Competitors

    $298.00

    (Recorded Webinar)

    Presenter: Rob Campbell, Analyst for Mironov, Sloan and Parziale CPAs
    Original Air Date: December 17th, 2010
    Program Length: 1hour 44 minutes

    Service managers tell us that overcoming price pressure, especially from aftermarket service providers is their number one problem. And as long as dealership service managers and advisers continue to fail at closing these sales before they drive down the street - the aftermarket will continue to win at the pricing game. Rob Campbell has mapped out a value-selling process that works and results in more service customers realizing the true value of dealership service department repairs. Join Rob for 90 minutes as he lays out a strategy for overcoming the price objection in service. Get the tools that will help you keep more of this work in your shop.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More

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