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  1. DHG5 David Summers: How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!

    DHG5 David Summers: How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!

    $97.00

    (Recorded Online Workshop)
    Original Air Date: July 31, 2014
    Presenter: David Summers of Autoway Consulting. Speaker info www.dealersedge.com/Summers
    Program Length: 105 minutes

    If you’ve tried selling parts online but gave up due to too much work for too little profit, you need to take another look. The business model has changed.

    Don’t overlook the potential of Parts eCommerce. eBay might be the default option for most dealership parts managers trying to make some money with online parts sales but it is far from the only option and might not be the best choice for your store.

    Join expert David Summers for a guide to available parts e-commerce choices and a framework to select solutions that best fit your dealership’s parts operations.

    You will learn:

    How to determine if parts e-commerce is right for your dealership
    Which types of parts e-commerce fit (and don’t fit)
    Various supplier/solution options and how to evaluate them
    A practical way to implement parts e-commerce from DMS integration to shipping to payment types and more
    How to sell more parts, lower your costs and improve customer satisfaction by executing a parts e-commerce plan for your dealership

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  2. K5M4 MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive!! Jodi Kippe & Mercedes Hendricks: Learn the Secrets and Savings of Consolidating Back Office Operations for Multi-Location Dealer Groups

    K5M4 MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive!! Jodi Kippe & Mercedes Hendricks: Learn the Secrets and Savings of Consolidating Back Office Operations for Multi-Location Dealer Groups

    $198.00

    Recorded Online Workshop: MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive!!
    Original Air Date: November 29, 2012
    Presenter: Jodi Kippe & Mercedes Hendricks
    Program Length: 100 minutes

    Many have tried and failed…Learn about those who have made it work and work well.

    It makes a lot of sense. So many back office tasks are duplicated by individual dealership locations that could benefit from economies-of-scale and more efficient use of your most talented staff. But all too often the attempted consolidation fails to deliver or is so frustrating that it is scrapped all together.

    Join us for this Webinar featuring Jodi Kippe and Mercedes Hendricks from the Dealer Services Group at Crowe Horwath LLP as they detail how some dealer groups have attained huge savings and improved efficiencies by consolidating many support functions.

    You will learn:

    How to merge different policies, floor plans, and OEM financials
    Why setting up a standard chart of accounts for all points is essential for improved efficiency
    How to get the DMS to do more of the work
    The benefits of having standard report formats
    Ways to streamline reporting for financial statements, bank reconciliations, accounts receivables analysis,floor plan payoffs, and vendor payments.

    SUBSCRIPTION OPTION:
    You can upgrade your Online Work Shop or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Online Work Shops (45+ per yr) and our online library of over 200 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $300 paid for this upgrade - for any reason! Learn More
  3. DHF2 Rob Campbell: Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail

    DHF2 Rob Campbell: Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail

    $97.00

    (Recorded Online Workshop)
    Original Air Date June 12, 2014
    Presenter: Rob Campbell of The Mironov Group
    Program Length 120 minutes

    The Continued Fast-pace of change in the service and parts business has pushed fixed ops directors to come up with new ideas on how to use pay plans to motivate.

    Rob Campbell of the Mironov Group joins us with a frank discussion of new approaches and plans for compensation of key service and parts employees.

    You will learn:
    New applications of the "flat rate" pay system for techs
    What pay plans top-performing dealerships use in fixed ops
    How to combat "cost of sales" cutting into your labor gross retention
    How much should service advisors earn
    Can pay plans can turn advisors from order-takers into business builders
    Are parts advisors part of the fixed ops team or not?
    Where does CSI fit into pay plan design?

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  4. MHC1: How to avoid the costly threats from pirated software audits

    MHC1: How to avoid the costly threats from pirated software audits

    $39.00

    PDF Download

    The dangers are real and the costs are high! The Business Software Alliance (BSA) has targeted auto dealers with one dealer paying close to $1 million in judgments because of pirated software on dealership systems. Learn More
  5. DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    $97.00

    DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    (Recorded Online Workshop)
    Original Air Date: March 13, 2014
    Presenter: Greg Criss
    Program Length: 90 minutes

    How to create a Career Path for positions that do not appear to have one. Learn how recognition and career advancement are better motivators than money alone.

    You can't fault service and advisors from wondering…"Where do I go from here?"

    Traditionally, dealership fixed operations does not provide for many avenues that the rank and file can aspire to. That usually results in the dealership using the pay plan as the primary motivator. But it is also clear that employee recognition and career advancement rank higher than money as a primary motivator.

    Fixed Ops expert Greg Criss says that dealerships can improve employee retention and morale, as well as attract better applicants by offering a clear career path…a way for them to move up in the business.

    You Will Learn:

    ## How to help technicians and service advisors set achievable career goals
    ## Ways to identify an employee's knowledge base, skills and other usable assets
    ## An easy-to-use method for creating accurate job descriptions
    ## The role of "special projects" in career pathing
    ## How to start a coaching/mentoring program for service employees

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  6. DGL3 Erik Nachbahr from Helion Technologies: How to Avoid the Costly Threats from Pirated Software Audits and Criminal Crypto Viruses

    DGL3 Erik Nachbahr from Helion Technologies: How to Avoid the Costly Threats from Pirated Software Audits and Criminal Crypto Viruses

    $97.00

    (Recorded Webinar)
    Original Air Date: December 19, 2013
    Presenter: Erik Nachbahr
    Program Length: 70 minutes

    Erik Nachbahr: "Over 90% of dealerships we have examined have pirated software on their systems!" Judgments of high 6-figures can result!

    The dangers are real and the costs are high! The Business Software Alliance (BSA) has targeted auto dealers with one dealer paying close to $1 million in judgments because of pirated software on dealership systems.

    Erik Nachbahr helps hundreds of dealers to manage their information system. Avoid the costly audits and attacks from the BSA by being forewarned and alert to the dangers.

    And on another computer security front, Erik will discuss criminal attacks on your dealership as well in the form of Crypto Viruses…that lock up computer systems while holding them for ransom. Some sophisticated criminal elements are at work in this area and again auto dealers are a high-value target.

    You Will Learn:
    ## How pirated software gets onto your computer system and how to find the culprits
    ## What types of software are most likely to be pirated and installed on your systems
    ## Why and how this seemingly trivial practice can cost you a fortune
    ## Steps to take now to prevent pirated software in your store
    ## How to prevent having your system "kidnapped" by cyber criminal organizations

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  7. C1M4 |  MP4, MP3 and PDF Handouts on a Flash Drive!! Rob Campbell & Mike Bowers: What's New and Different in Fixed Operations Pay Plans!

    C1M4 | MP4, MP3 and PDF Handouts on a Flash Drive!! Rob Campbell & Mike Bowers: What's New and Different in Fixed Operations Pay Plans!

    Regular Price: $298.00

    Special Discount Price: $198.00

    MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive - Free Shipping!!

    Presenters: Rob Campbell of the Mironov Group and Mike Bowers of DealersEdge
    Program Length: 120 minutes

    Fast-paced changes in the service and parts business have pushed fixed ops directors to come up with new ideas on how to use pay plans to motivate.

    Rob Campbell of the Mironov Group will join Mike Bowers of DealersEdge with a frank discussion of new approaches and plans for compensation of key service and parts employees.

    You will learn:
    New applications of the "flat rate" pay system for techs
    What pay plans top performing dealership used in fixed ops
    Why some pay plans work and others fail
    How to combat "cost of sales" cutting into your labor gross retention
    How much should service advisors earn
    Can pay plans turn advisors from order-takers into business builders
    Are parts advisers part of the fixed ops team or not?
    Where does CSI fit into pay plan design? Learn More
  8. K1M4 |  MP4, MP3 and PDF Handouts on a Flash Drive!! Brooke Samples: Forecasting 2014: A step-by-step guide for creating actionable dealership forecasts that yield results!

    K1M4 | MP4, MP3 and PDF Handouts on a Flash Drive!! Brooke Samples: Forecasting 2014: A step-by-step guide for creating actionable dealership forecasts that yield results!

    Regular Price: $298.00

    Special Discount Price: $198.00

    MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive - Free Shipping!!

    Presenter: Brooke Samples of Profit Blueprints LLC
    Program Length: 80 Minutes

    Next year promises to be great for auto retailers. Develop strategies to seize the opportunities with a great forecasting process.

    This webinar is designed to be a thought-starter and to answer the questions, how and why dealers should create a forecast.

    Your forecast helps you define and create measurable targets, forcing you and your managers to then develop realistic action plans that will help you reach accomplish your goals.

    You Will Learn:

    ## Why "Thinking Big" is the only way to go
    ## How to get your managers engaged and committed to the outcomes of your forecast
    ## At what stage to include all of the employees in your forecast
    ## The best way to create action plans to fulfill forecast goals
    ## Why to tie the forecast to your pay plans
    ## How to stay "on track" to reach your goals
    ## How to make a fair allocation of Fixed Expenses Learn More
  9. DGE4 Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!

    DGE4 Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!

    $298.00

    (Recorded Webinar)
    Original Air Date: May 23, 2013
    Presenter: Lloyd Schiller
    Program Length 95 minutes

    If you continually find yourself "balancing" your best technicians' hours by giving them "gravy" maintenance tasks, a "re-think" is in order.

    Improvements include a much better-served customer, improved CSI & profitability, and a better-focused management team!

    The 1980s saw the introduction and growth of teams, simple support groups and lateral support groups…all of which provided benefits to smooth shop operation. But the accelerating growth and influence of advanced technologies are forcing some primarily large and high-line dealerships to conclude that a new organization in service is required to help them make the grade.

    Join Lloyd for this special presentation, featuring two case studies of a "re-thinking" of how the service department organizes and compensates productive technicians for a smoother, faster and more profitable work flow.

    Caveat: Lloyd cautions that smaller dealers and most Asian import dealerships will not find an immediate application for the lessons learned via these case studies. But if you have 15 or more technicians, are a large High Line or Domestic Dealership, the ideas and suggestions will definitely apply.

    You will learn:
    How to re-engage managers in the dispatching of work so that the best technician available gets the job that fits his/her skills most closely
    How to alter pay plans to match the skill needed to satisfy the customer quickly and efficiently - one dealership case study involves a union shop
    How to organize the shop workforce so that all are focused on the customer's immediate needs
    Why all this leads to improvements in CSI, in job satisfaction and department profits

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason!
    Learn More
  10. DGE2 Sidney Haider: Seven "Ps" for Success in Accessory Sales

    DGE2 Sidney Haider: Seven "Ps" for Success in Accessory Sales

    $298.00

    (Recorded Webinar)
    Original Air Date: May 9, 2013
    Presenter: Sidney Haider of izmocars
    Program Length 100 minutes

    Still un-tapped by most dealerships - Accessories are a $30+ Billion Market! How to get in the game. Some dealers bag an extra $500 to $1,000 gross profit per unit.

    Sidney Haider comes to this Webinar topic not just from izmocars, but from hands-on dealership experience where capturing accessory sales was developed into an art form…a very profitable and successful art form. Sidney will share what he sees as the Best Practices for selling accessories in the dealership environment.

    You will learn:

    The presentation methods that work best in a digital dealership age and what to avoid
    A new staffing template based on each employee's role in selling more accessories
    Processes for moving the sale forward depending on where the customers engage
    How to test your product mix for effective selling
    The right pricing strategies
    Pay plans to motivate the key players

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason! Learn More

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