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  1. Dealership Service Management - New Century - New Responsibilities - New Tools

    BMSH Dealership Service Management - New Century - New Responsibilities - New Tools


    113 essays on the changing role of dealership service managers and how to profit from the new realities of a rapidly changing dealership service market. . .

    In many of today's dealership service departments, service managers are being called on to close the profit gap resulting from less than robust new vehicle sales.
    Gone are the days when new car get-readies and warranty work could be counted on to keep your service writers and technicians busy all day.
    Dealers are increasingly calling on their service managers to produce new ideas and solutions.
    And many savvy service managers are learning and applying new management skills to achieve the goals sought by their dealers. This collection of 113 essays examines those solutions and how you can employ them in your service department.
    This 180+ page manual provides 113 essays focused on new strategies that can help your service department transform itself to capture new business and new profits. Just take a quick look at the Table of Contents:
    Chap. 1 - New Systems and New Technologies
               (21 essays)
    Chap. 2 - Making Service More Customer Friendly 
               (14 essays)
    Chap. 3 - Command and Control - Managing People 
               (30 essays)
    Chap. 4 - Pay Plans - Motivating and Paying for Performance 
               (14 essays)
    Chap. 5 - The Service Manager as Business Analyst 
               (22 essays)
    Chap. 6 - Public Relations - Communicating Your Value Story 
               (22 essays)
    Learn More
  2. Financial Analysis & Planning for Fixed Operations Success - 1/2 Price Closeout Special

    Financial Analysis & Planning for Fixed Operations Success - 1/2 Price Closeout Special

    Regular Price: $298.00

    Special Discount Price: $149.00

    Shipping to U.S. and Canada is Free
    Delivered in PDF and Hard Copy Format

    The 2018 Edition for Fixed Ops Professionals.
    Essays from Workshops Presented by Dealership Fixed Operations and Management Experts Focusing on Financial Measurement, Analysis and the Management Strategies and Techniques that Result.

    1. Zero in on Opportunities for Fixed Operations Growth and Profit Improvement
    2. Focus on the tactics used by other successful Fixed Operations Managers to grow and improve efficiencies.
    3. Explore New Ideas for Fixed Operations Drawn from the Content of Recent DealersEdge

    Workshops as presented by Auto Industry Experts!

    Become a Fixed Operations Number Cruncher.

    Essays Included in this 145+ Page Collection:

    Business Math & Financial Analysis for Service Managers
    Effective Labor Rate Management & Control
    New Scientific Look at Fixed Ops Pay Plans
    Seven Essential Service Management Key Indicators
    Service Menu Design…Using Profit Structuring Techniques
    How to Apply for Retail Rates for Factory Warranty Claims
    Automotive Financial Statement Analysis for Managers
    Dealership Staffing Metrics – How to be Right-Sized
    Forecasting – Fresh Ideas & New Perspectives
    The Servicing Pricing Challenge
    The Price vs Value Debate in Service
    Re-Thinking the Parts Pricing Matrix
    How to Balance the Parts Department Checkbook
    How to Avoid Physical Parts Inventory Horror Stories Learn More

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