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  1. Dealership Service Management - New Century - New Responsibilities - New Tools

    BMSH Dealership Service Management - New Century - New Responsibilities - New Tools

    $298.00

    113 essays on the changing role of dealership service managers and how to profit from the new realities of a rapidly changing dealership service market. . .

    In many of today's dealership service departments, service managers are being called on to close the profit gap resulting from less than robust new vehicle sales.
    Gone are the days when new car get-readies and warranty work could be counted on to keep your service writers and technicians busy all day.
    Dealers are increasingly calling on their service managers to produce new ideas and solutions.
    And many savvy service managers are learning and applying new management skills to achieve the goals sought by their dealers. This collection of 113 essays examines those solutions and how you can employ them in your service department.
    This 180+ page manual provides 113 essays focused on new strategies that can help your service department transform itself to capture new business and new profits. Just take a quick look at the Table of Contents:
    Chap. 1 - New Systems and New Technologies
               (21 essays)
    Chap. 2 - Making Service More Customer Friendly 
               (14 essays)
    Chap. 3 - Command and Control - Managing People 
               (30 essays)
    Chap. 4 - Pay Plans - Motivating and Paying for Performance 
               (14 essays)
    Chap. 5 - The Service Manager as Business Analyst 
               (22 essays)
    Chap. 6 - Public Relations - Communicating Your Value Story 
               (22 essays)
    Learn More
  2. Financial Analysis & Planning for Fixed Operations Success - 1/2 Price Closeout Special

    Financial Analysis & Planning for Fixed Operations Success - 1/2 Price Closeout Special

    Regular Price: $298.00

    Special Discount Price: $149.00

    Shipping to U.S. and Canada is Free
    Delivered in PDF and Hard Copy Format
    SKU BMFG

    The 2018 Edition for Fixed Ops Professionals.
    Essays from Workshops Presented by Dealership Fixed Operations and Management Experts Focusing on Financial Measurement, Analysis and the Management Strategies and Techniques that Result.
    Benefits:

    1. Zero in on Opportunities for Fixed Operations Growth and Profit Improvement
    2. Focus on the tactics used by other successful Fixed Operations Managers to grow and improve efficiencies.
    3. Explore New Ideas for Fixed Operations Drawn from the Content of Recent DealersEdge

    Workshops as presented by Auto Industry Experts!

    Become a Fixed Operations Number Cruncher.

    Essays Included in this 145+ Page Collection:

    Business Math & Financial Analysis for Service Managers
    Effective Labor Rate Management & Control
    New Scientific Look at Fixed Ops Pay Plans
    Seven Essential Service Management Key Indicators
    Service Menu Design…Using Profit Structuring Techniques
    How to Apply for Retail Rates for Factory Warranty Claims
    Automotive Financial Statement Analysis for Managers
    Dealership Staffing Metrics – How to be Right-Sized
    Forecasting – Fresh Ideas & New Perspectives
    The Servicing Pricing Challenge
    The Price vs Value Debate in Service
    Re-Thinking the Parts Pricing Matrix
    How to Balance the Parts Department Checkbook
    How to Avoid Physical Parts Inventory Horror Stories Learn More
  3. CLOSEOUT SALE!! For Senior Dealership Managers -  Unlocking Your Full Potential in 2017

    CLOSEOUT SALE!! For Senior Dealership Managers - Unlocking Your Full Potential in 2017

    Regular Price: $299.00

    Special Discount Price: $149.00

    Available in PDF and Hard Copy Format

    The 2017 Edition Yearbook for Senior Dealership Management Professionals.
    Essays from Workshops Presented Industry Experts Focusing on What is Working for Your Peers from All dealership management positions - Enterprise-Wide Senior Managers, Fixed Operations Managers and Variable Operations Managers.
    Benefits:

    1. Zero in on What Your Peers in other dealership management positions are employing for increased efficiencies and bottom line profit growth.
    2. Sharpen and Hone Your Basic, yet critical, Auto Dealership Enterprise Management Skills
    3. 300+ Pages of Essays Drawn from the Content of Recent DealersEdge Workshops as presented by Auto Industry Experts!

    Essays Included in this 300+ Page Collection:

    CHAPTER 1 - UNLOCKING DEALERSHIP ENTERPRISE POTENTIAL IN 2017

    How to Protect the Value of the Business/Enterprise
    Highlights from Kerrigan's Blue Sky Report
    Strap a Rocket to Your Used Car Department
    Government Agencies Targeting Auto Dealers
    How to Fire Someone Fearlessly… Humanely
    How and Why to Hire Millenials
    New Hiring Technologies & How to Use Them

    CHAPTER 2 - FINANCIAL MONITORING & MANAGEMENT BEST PRACTICES

    Getting More and More Actionable Data From Your DMS
    Turning Balance Sheet Assets Into Hard Cash
    A Fresh Look at Forecasting & Budgeting Basics
    Expense Control - Getting Back to Basics
    New Tax Rules… How & Why of Captive Insurance Company Creation
    Back Office Consolidation for Auto Groups

    CHAPTER 3- LATEST IN DEALERSHIP DATA MANAGEMENT

    How to Protect Against Sudden DMS Price Increases
    How to Choose a CRM - DMS or Other 3rd Party?
    New Technology Useful to Auto Dealerships
    How & Why of Dealership Cyber-Security

    CHAPTER 4- UNLOCKING FIXED OPS POTENTIAL IN 2017

    How to Strap a Rocket to Your Service Department
    Business & Financial for Service Managers
    The Service Pricing Challenge - Getting the Right Price
    Service Pricing vs. Value Debate
    7 Essential Service Management Key Indicators
    Re-Engineering the Parts Pricing Matrix
    How to Avoid Parts Physical Inventory Nightmares
    Advanced Body Shop Management

    CHAPTER 5- UNLOCKING VARIABLE OPERATIONS POTENTIAL IN 2017

    New Look at Prospecting - How to Bag 1/3 of Future Sales
    Employing Video Presentations in the Sale Process
    How to Use Tablets in Your Selling System
    The How To of Video Walk-Around Demos
    Pay-Per-Click - How to Manage a Successful PPC Campaign
    Magic of Geo-Fencing… Marketing to Customer Smart Phones
    Online Tactics to Maximize CPO Sales
    Recruiting and Keeping the Very Best BDC Reps Learn More
  4. BJSG Dealership Sales & Marketing Management... What's Working... What's New...2015

    BJSG Dealership Sales & Marketing Management... What's Working... What's New...2015

    $198.00

    Available in PDF and Hard Copy Format

    Essays from Workshops Presented by Dealership Sales & Marketing Experts Focusing on What is Working for Your Peers

    Benefits:

    1. Zero in on What Your Peers in other dealerships are doing to enjoy fantastic sales and profit growth…
    2. Sharpen and Hone Your Basic, But Critical, Management Skills
    3. Discover the Habits & Practices of the Very Best Dealership Sales, BDC and Marketing Managers
    4. 125+ Pages of Essays Drawn from the Content of Recent DealersEdge Workshops as presented by Auto Industry Experts!

    Essays Included in this 125+ Page Collection:
    CHAPTER 1 - What's Working in Sales Mgt…

    5 Biggest Bottom Line Opportunities for Sales Mgrs
    Fixing the F&I Bottleneck W/O Killing Profits
    Why 70% of All U.C. Depts Underperform
    Top 10 Digital Marketing Mistake for Auto Dealers
    How to Reconcile Sales & CRM Gross to the Acct'g Gross

    CHAPTER 2 - Basic Management Skills for Sales & Mktg Mgrs…

    Get the Best from Your Team with One-on-One Coaching
    Step-by-Step Forecasting Guide that Gets Results
    Effective Pay Plan Formulas
    What's New in Pre-Employment Screening

    CHAPTER 3 - Habits & Practices of the Best Sales & Mktg Managers

    Habits & Practices of Exceptional Used Vehicle Mgrs
    Habits & Practices of Exceptional BDC Mgrs
    Habits & Practices of Exceptional F&I Mgrs

    CHAPTER 4 - BDC Management Concepts…

    Best Practices for Building Your BDC
    Hiring & Training Dealership BDC Reps
    Top 5 Steps to Ensure Immediate BDC Mgr Improvements

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Online Workshops (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $300 paid for this upgrade - for any reason! Learn More
  5. Top Dealership Management Topics for 2018-19

    Top Dealership Management Topics for 2018-19

    $297.00

    Top Dealership Management Topics for 2018-19...

    22 Executive Summary Reports in One Volume
    Based on Workshops Featuring 20+ Industry Experts
    Over 200 Pages of Comments, Charts & Checklists
    All Summarized from Live Workshop Presentations over the past year!

    Receive a wealth of critically vital automotive management information... See Table of Contents Below

    Table of Contents

    Section 1 - Financial & Enterprise Management Issues

    Report on Dealership Staffing Metrics
    Mega-Trends Impacting Auto Retailers
    Aligning Pay Plans to the Labor Market and Economy
    Forward Looking Technologies for Auto Dealers
    Preventing Sexual Harassment in the Dealership
    Habits & Practices of Exceptional General Managers
    U.S. Tax Reform - What's In It for Auto Dealers
    IRS Form 8300 - What Dealers Need to Know
    End-of-Year Closing of the Books - Process & Checklist
    6 Internal Theft Scams - Shockingly Successful
    Due Diligence Essentials for Both Buyers & Sellers
    Legal Landmine for Auto Dealers in 2019

    Section 2 - Fixed Operations Management Issues

    Service Department Health Check - Checklists for Self-Evaluation
    Strategies & Tools to Shrink W.I.P. and Unapplied Labor
    Habits & Practices of the Exceptional Service Manager
    Re-thinking & Re-engineering Express Service
    Auto Technician Shortage... Find, Recruit, Train and Keep
    How to Balance the Parts Department's Checkbook

    Section 3 - Variable Operations Management Issues

    Why Many BDCs Fall Short of Expectations and How to Fix It
    How to Find, Hire, Train and Retain Highly Effective BCD Reps
    7 Point Checklist for CRM Choices & Due Diligence
    How to Manage Auto Dealership Online Reviews Learn More
  6. Employee Handbook for Auto Dealerships

    Employee Handbook for Auto Dealerships

    $398.00

    Guide Book Includes 60+ Sample Policy Statements – Choose and Edit to Your Needs Based on U.S. Legal Requirements

    Hard-Copy and PDF Download Included

    Book Includes:
    Complete set of Standard Policies that should be included in Every Employee Handbook
    Wide Selection of Optional Policies - pick and choose which work best for your organization
    Special Policies that can apply to your locale, holiday parties, etc.- Again pick and choose
    Complete Generic Sample Employee Handbook- See what the finished product will look like

    Add-On - Optional Legal Review and Editing Includes:
    Forms and questionnaires so you can choose the policies and content custom to your dealership organization and local jurisdictions (U.S. only)
    Review of your choices by experienced Employment Attorney and editing into print ready finished document

    To Order the Add-on Legal Review and Editing - Pay $300 Additional Learn More
  7. Jeff Sacks' Dealership Pay Plans That Work

    Jeff Sacks' Dealership Pay Plans That Work

    Regular Price: $495.00

    Special Discount Price: $395.00

    PAY PLANS THAT INFLUENCE BEHAVIOR AND GUIDE RESULTS

    Put the right pay formula or plan in place to improve your business model and results.
    Consider employing pay plans that :
    -- Reduce inter-department conflict
    -- Elevate personnel productivity
    -- Improve customer retention

    Consider changing vertically designed pay plans into more functional horizontal pay plans!

    This 100+ Page Guide contains hundreds of Sample Pay Plans, indexed by dealership department and profit center.

    Pay Plan Samples and Jeff Sacks' commentary Indexed for:

    -- Variable/Sales Department Managers
    -- Fixed Operations Department Managers
    -- Sales Consultants
    -- Service Advisors and Technicians
    -- Non-Management Parts Personnel
    -- Accounting Staff
    -- … and more!

    ----------

    About Jeff Sacks:
    Jeff Sacks is considered one of the premier experts in dealership operations with a 30+ year career that warrants the high regard he’s held in.

    Jeff immigrated to the United States in 1977 and immersed himself in the world of car dealership operations. He gained a degree in accounting and one in business finance, and together with his ‘in the seat’ practical experience, he carved out an enviably unique insight into dealership operations that has helped many clients across the global automotive industry.

    After gaining first-hand experience in a variety of dealerships, Jeff established Jeff Sacks & Associates, a consulting company dealing with the specific needs of his automotive clients. Years later, he created and facilitated the General Manager’s Bootcamp. In 2009, Jeff returned to his roots as operating President with Jeff Sacks & Associates (Jeff Sacks Auto) in order to provide customized programs to his clients, including the highly respected General Manager Workshop.

    Jeff’s passion and vision in the industry has made him a sought-after speaker, helping to improve dealership functionality relating to process improvement strategies, asset and expense controls, computer utilization, management information systems and more. Learn More

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