Search results for 'Pro'

(Recorded Webinar)
Presenter: "Parts Guru" Chuck Hartlé of PartsEdge
Original Air Date: November 18, 2010
Program Length: 1 hour 58 minutes

It is time to stop concentrating on all the confusing reports and indicators pumped out by your DMS concerning your parts inventory! In most cases this is pure data over-load. All this measurement is not necessarily bad, but can be confusing and counterproductive. Chuck Hartle' has developed a simple measurement that can tell quickly whether or not your efforts to manage the inventory are effective. Visit with Chuck as he explores and explains his "Purchase-To-Sale Ratio" a measurement that yields the best data for evaluation of your inventory performance - all in one reporting method! This single and easy to produce report will unlock the data and help improve your overall inventory performance. Learn More

(Recorded Webinar)
Presenter: Mike Nicholes
Original Air Date:
Program Length: 1 hour 26 minutes

The times demand that Parts Managers, General Managers, CFOs and Dealers know how to analyze their parts business to effectively forecast and plan net profit improvements. Set aside 90 minutes to spend with Mike Nicholes as he takes you step-by-step through the whys and hows of his list of Critical Measurements and Key Indicators. 2009 is a crazy year in the auto dealership business. Not only do you have to contend with the uncertainty of working through difficult economic conditions, now many are wondering if they will survive the cut and still be in business after 2010. Plan for Success! But, if yours is a well-run store, your prospects for survival are already good. Smart dealers and managers are planning right now not only for survival, but the opportunity to win big once the recovery is in full swing. To achieve success in the face of this challenge, you need the analytical tools to guide your decision making. You could just throw some numbers on a spreadsheet and then hope for the best - or - you could do your homework and produce truly meaningful forecasts and business plans. If you would like some help in mastering the math behind the spreadsheets - then an hour or two with Mike Nicholes is what the doctor ordered. Learn More

(Recorded Webinar)
Presenter: Richard Owen, ROI Consulting, Inc.
Original Air Date: August 28, 2012
Program Length: 120 minutes

The habits of highly effective Parts Advisors – What makes them very good at their jobs and a valuable asset to the dealership

The Best Parts Advisors provide necessary assistance toward these goals:
Improved cooperation between the service and parts department
Improved efficiency & profitability of both parts and service
Improved levels of service to the customer, which results in...
Retention of the customer for future profit opportunities.

This Webinar is an eye-opener and reminder for current Advisors, but also an excellent “new hire” training and orientation session.

You will learn:
The common goals of a profitable Parts Department and the Parts Advisor's role in achieving maximum profits from the opportunities presented each day
The prime reasons for service dissatisfaction and how the Parts Advisor can contribute to the solutions rather than the causes of that dissatisfaction
How to eliminate wasted time on the parts counter and deliver great service to both your internal and external customers
How to play an important role in effective and accurate perpetual inventory management
How to improve the department's "Level of Service" and "Off-the-Shelf Fill Rate"
The importance of "Lost Sale Reporting" and how this often neglected function can improve the profitability of the parts department, but also service and the entire dealership
How to improve relationships with the service department in general and service technicians in particular
Tips on improving customer communications so you can satisfy their needs and wants - while selling more parts
Why the role of Parts Advisor is absolutely critical and pivotal for a smoothly running and profitable service department.

PURCHASE OPTION:
Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders!
Learn More

(Recorded Webinar)
Presenter: Brian Pasch – PCG Digital Marketing
Original Air Date: July 28, 2011
Program Length: 100 minutes

How to use your online assets and resources to build service & parts volumes and retain customers.

Almost every car dealer recognizes how important the Internet is to new and used vehicle sales. But many have not yet discovered just how important these same online assets can be to building your service and parts operations. Brian Pasch, the acclaimed guru of digital marketing for auto dealers, is prepared to give you a list of online strategies that will draw in new service customers as well as bring your existing customer base back in again and again. We all know how repeat service business can build fixed ops profits and future vehicle sales. Effectively employing your online resources to help nurture that relationship is a natural means to that end. This is a lot more than about coupons. Unlock the online marketing potential for service and parts.

PURCHASE OPTION:
Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More

(Recorded Webinar)
Presenter: “Prof” Ray Branch of the KEEPS Corporation
Original Air Date: July 29, 2010
Program Length: 1 hour 42 minutes

Selling service with the assistance of a service menu has become an industry standard. However, many service managers complain that in formulating the menu the tendency is to discount in such a way as to eat away at profit margins. Ray Branch, who truly is a service process engineer has studied this issue from all directions and will tell you that making small changes to your menu offerings can actually improve your profit margins on those sales. Ray will reveal to you simple steps that you can take to reverse engineer your menus without giving away the store and without driving customers to your competitors. This is the scientific approach to service menus that could revolutionize your service lane selling success. Don’t miss
this presentation! Learn More

from the editors of DealersEdge Parts Manager... 

DealersEdge Comprehensive
Parts Department Answer-Guide:
Practical Solutions to Today's Most Common Parts Department Challenges

In one resource DealersEdge has combined the answers to nearly every common problem you're likely to encounter in a dealership Parts department. It's an all-in-one, quick answer book to the many challenges we face everyday. The big and small are all tackled in an easy-to-reference Q&A format that's guaranteed to save you time and headaches.

DealersEdge Comprehensive Parts Department Answer-Guide covers it all - from complex inventory control issues to even the most mundane aspects of the parts management, like pricing and controlling key-cutting services.

You'll also learn management techniques like:
• Building a system to help you write the perfect purchase order every time
• Managing people - dealing with late employees and other trouble-makers
• Inter-department turmoil - What to do when service starts taking parts off RO's
• How days supply can tell you a lot but still be leading you down the wrong path
• Putting an end to forced inventory because of special ordered parts
Learn More

DGD3 Brooke Samples: What Fixed Ops Mgrs Need to Know about the Financial Statement and Analytical Reporting

(Recorded Webinar)
Original Air Date: April 18, 2013
Presenter: Brooke Samples of Profit Blueprints, LLC
Program Length: 90 minutes

No one has more control of reaching higher Net Profits than you, the fixed operations managers, do. Reach the Net Profits you desire by learning how to quickly analyze your own monthly financial statement and to then take the necessary actions.

Over her career as a Dealer Group Controller and as Consultant with Lloyd Schiller’s Dealer Service Corporation and NCM Associates, Brooke Samples has analyzed over 14,000 financial statements. In this Webinar, she will show you how to interpret your information, and then how to apply real world actions based on the results.

You’ll learn to:
•Identify the key profitability accounts for Fixed Operations
•Calculate your Profit Potential using benchmarks and simple formulas, plus the actions to take to make large improvements
•Understand how some accounts may impact positively or negatively other accounts
•Recognize when Too Good is Too Good
•Determine if you are staffed for maximum profits and for future growth
•Calculate the days of supply for key assets and actions to take when they are out of line
•Create your own monthly tracking spreadsheet
•Prioritize your action plans to set record Net Profits

PURCHASE OPTION:
Limited Time Only! For just the cost of one live webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation Learn More

(Recorded Webinar)
Presenter: Chris Collins, Author
Original Air Date: February 16, 2012
Program Length: 90 minutes

Warning! This is not your average, mild-mannered, service advisor training!

Even in the face of a struggling economy and intense competition from independent repair shops, some dealership service departments are enjoying record sales and profits. The key, as always, is the ability of service advisors to form quick connections with service customers. In this intensive 90-minute Webinar, your service advisors will get specific, usable tools that they can implement immediately. Chris Collins has developed a program based on results-proven systems and techniques designed to create instant results. Keep recording in your training library for use down the road!

You will learn:
Selling Service and Parts without Discounting
How to improve CSI Scores
Build hours-per-R.O. & Effective Labor Rate at the same time

PURCHASE OPTION:
Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More

(Recorded Webinar)
Presenter: Ed Carman - ATcon
Original Air Date: January 13, 2011
Program Length: 1 Hour 51 minutes

Using creative pay plans to help manage, motivate and measure the professional performance of dealership employees is nothing new. But there are new ideas in how to use this basic motivational tool more effectively. Ed Carman of ATcon will tell us all what he and ATcon see as the cutting edge new ideas in compensation plans for your key service and parts employees. Is there a new application of the "flat rate" pay system for techs? What about service advisers- can your dealership use the adviser's pay plan to get the desired results on the service drive? How can you use pay plans to motivate performance and profits in parts? Visit with us and pick up some new pay plan idea for fixed ops. Learn More