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  1. DHG5 David Summers: How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!

    DHG5 David Summers: How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!

    $97.00

    (Recorded Online Workshop)
    Original Air Date: July 31, 2014
    Presenter: David Summers of Autoway Consulting. Speaker info www.dealersedge.com/Summers
    Program Length: 105 minutes

    If you’ve tried selling parts online but gave up due to too much work for too little profit, you need to take another look. The business model has changed.

    Don’t overlook the potential of Parts eCommerce. eBay might be the default option for most dealership parts managers trying to make some money with online parts sales but it is far from the only option and might not be the best choice for your store.

    Join expert David Summers for a guide to available parts e-commerce choices and a framework to select solutions that best fit your dealership’s parts operations.

    You will learn:

    How to determine if parts e-commerce is right for your dealership
    Which types of parts e-commerce fit (and don’t fit)
    Various supplier/solution options and how to evaluate them
    A practical way to implement parts e-commerce from DMS integration to shipping to payment types and more
    How to sell more parts, lower your costs and improve customer satisfaction by executing a parts e-commerce plan for your dealership

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  2. DJA3 Joni Stuker: Habits & Practices of Exceptional BDC Managers

    DJA3 Joni Stuker: Habits & Practices of Exceptional BDC Managers

    $298.00

    (Recorded Online Workshop)
    Original Air Date: January 20, 2015
    Presenter Joni Stuker: Speaker Info - www.dealersedge.com/Stuker
    Program Length: 70 minutes

    Some BDCs Succeed Beyond Expectations… Others Flounder or even Fail. The Difference is almost always the Manager. The Exceptional BDC Mgr makes it work!

    Joni Stuker is a BDC pro with decades of experience and know-how when it comes to what makes a dealership BDC succeed. Join us for a 60-minute workshop where Joni will outline the habits and practices that make some BDC Managers stand out as Exceptional.

    You will learn how Exceptional BDC Mgrs all have Habits like these built into their work day routines:

    Set an effective Daily Work Plan
    Understand and practice the Power of a Live T.O.
    Promote interaction via the "Go Green" board
    Understand and apply the "45 Minute Rule"
    Use Dynamic Pay Plans tied to growth
    Achieves dealership goals thru "Self-Generating Appointments"

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $300 paid for this upgrade - for any reason! Learn More
  3. DJF1 Jeff Sacks: General Managers - 5 Top Sure-Fire Bottom Line Builders

    DJF1 Jeff Sacks: General Managers - 5 Top Sure-Fire Bottom Line Builders

    $97.00

    Recorded Online Workshop
    Original Air Date: June 4, 2015
    Presenter: Jeff Sacks
    Program Length: 80 Minutes

    Learn the Top 5 improvements that most GMs can employ today to grow the bottom line… right now! The Low-Hanging Fruit is just begging to be picked!

    This session is specifically for Dealership General Managers!

    The best GM trainers and consultants have a list of "go-to" items to employ to immediately bring additional profit to the bottom line.

    In this series of workshops, industry experts will outline for you the 5 Top Fixes that are almost always easy to employ… providing immediate positive results.

    Join Jeff Sacks as he reveals his Top 5 Fixes for Dealership General Managers.

    Bring More to the Bottom Line When You:

    Eliminate process disconnects in Internet Sales practices
    Get serious about using your advantage in acquiring good Used Vehicles
    Make even a minor improvement in Accessory and Add-on Sales
    Learn where truly needy service customers are being under-served
    Can make small changes in service production process that pay off big time on the net profit line!

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  4. BJSG Dealership Sales & Marketing Management... What's Working... What's New...2015

    BJSG Dealership Sales & Marketing Management... What's Working... What's New...2015

    $198.00

    Available in PDF and Hard Copy Format

    Essays from Workshops Presented by Dealership Sales & Marketing Experts Focusing on What is Working for Your Peers

    Benefits:

    1. Zero in on What Your Peers in other dealerships are doing to enjoy fantastic sales and profit growth…
    2. Sharpen and Hone Your Basic, But Critical, Management Skills
    3. Discover the Habits & Practices of the Very Best Dealership Sales, BDC and Marketing Managers
    4. 125+ Pages of Essays Drawn from the Content of Recent DealersEdge Workshops as presented by Auto Industry Experts!

    Essays Included in this 125+ Page Collection:
    CHAPTER 1 - What's Working in Sales Mgt…

    5 Biggest Bottom Line Opportunities for Sales Mgrs
    Fixing the F&I Bottleneck W/O Killing Profits
    Why 70% of All U.C. Depts Underperform
    Top 10 Digital Marketing Mistake for Auto Dealers
    How to Reconcile Sales & CRM Gross to the Acct'g Gross

    CHAPTER 2 - Basic Management Skills for Sales & Mktg Mgrs…

    Get the Best from Your Team with One-on-One Coaching
    Step-by-Step Forecasting Guide that Gets Results
    Effective Pay Plan Formulas
    What's New in Pre-Employment Screening

    CHAPTER 3 - Habits & Practices of the Best Sales & Mktg Managers

    Habits & Practices of Exceptional Used Vehicle Mgrs
    Habits & Practices of Exceptional BDC Mgrs
    Habits & Practices of Exceptional F&I Mgrs

    CHAPTER 4 - BDC Management Concepts…

    Best Practices for Building Your BDC
    Hiring & Training Dealership BDC Reps
    Top 5 Steps to Ensure Immediate BDC Mgr Improvements

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Online Workshops (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $300 paid for this upgrade - for any reason! Learn More
  5. DJI3 Charles Feuss : Labor Law Basics for Car Dealers… 4 Things You Need to Know

    DJI3 Charles Feuss : Labor Law Basics for Car Dealers… 4 Things You Need to Know

    $97.00

    Recorded Online Workshop
    Original Air Date: September 17, 2015
    Featuring: Charles Feuss J.D. of Kilpatrick, Townsend & Stockton LLP
    Program Length: 80 Minutes

    (US Auto Dealers Only)

    Hiring and Firing in most dealerships is an "all-the-time" activity. Every manager involved needs to be aware of these 5 areas of the law and how to comply.

    We could provide a long list of dealerships that found themselves on the wrong side of Labor Law requirements. Most ended up paying huge penalties… and not because they willfully broke the rules… they just did not know better.

    Labor Law is a wide and complex subject, but attorney Charlie Feuss makes it a bit easier to understand and apply to dealership operations via this workshop. You cannot afford to be ignorant or out of date on this!

    What U.S. Labor Laws Say about Dealerships and:

    Discrimination- who is in a "protected class", dos & don'ts
    Wage & Hour Regs- always changing, expanding, often confusing
    Family and Medical Leave - FMLA- dealership responsibilities
    Employment Contracts - "At Will" myths & other contract issues

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  6. DJJ1 Rob Campbell: 5 Keys to Avoiding Perils of Factory and Extended Warranty Audits

    DJJ1 Rob Campbell: 5 Keys to Avoiding Perils of Factory and Extended Warranty Audits

    $97.00

    Recorded Online Workshop!
    Original Air Date: October 1, 2015
    Featuring: Rob Campbell
    Program Length: 90 Minutes


    The growing number of CPO - Extended Warranty Covered- vehicles places a new layer of opportunity for fraudulent claiming by overly aggressive technicians and customer-facing advisors and supervisors.

    The growing threat of an audit of your Extended Warranty related repairs and claims brings the issue of sub-standard decision making and repair documentation back to the here and now.

    Fraudulent or error-filled claims could cause violations that could cost the dealership in 6-figure charge backs… and in rare instances additional civil or criminal difficulties.

    Where the problems start:
    1.Advisors not willing to make the customer pay for a not-covered item…path of lease immediate resistance…
    2.Technicians that become skilled at "penciling" a repair so that it adds more flat rate hours to his/she paycheck. Someone else pays…so who cares?
    3.Advisor and management pay plans that could be judged to encourage the bending of the rules.
    4.Lack of management concern for all the above

    You will:
    •Review a Repair/Claim Documentation Check List… How Recalls & P.P. Maint complicate warranty record keeping
    •Learn how to spot potential violations and self audit
    •Discover how modern technology and electronic record-keeping gives auditors more complete control
    •Develop a culture that does not tolerate expanding the rules for self-benefit
    •Rest Easier knowing that your repair/claim documentation is in better shape to face the auditors

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason!


    Learn More
  7. Steve Nickelsen: How to Strap a Rocket to Your Used Car Department

    Steve Nickelsen: How to Strap a Rocket to Your Used Car Department

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info
    Air Date: Tuesday July 19, 2016
    Featuring: Steve Nickelsen
    SKU DKGa

    Remember to Email Steve at Nickelsen@MSN.com for your free valuable information pack!

    The 10 Keys to Unlocking Your True Used Car Potential

    "…50 to 75% fail to fully capitalize on their used car potential." Steve Nickelsen

    Is your Used Car Department producing up to its potential? Could it be better… a lot better? If you think there just might be room for improvement and a lot more profit available… we do to! Please read on…

    Through years of research and working with hundreds of dealerships in the U.S. and Canada, Steve Nickelsen has discovered that most dealerships have huge upside potential for growth in the Used Car Department.

    Steve has discovered that to really excel and realize your true potential… a used car manager needs to work for excellence in 10 Key areas.

    The typical underperforming dealership will have mastered 2, 3 or 4 of the Nickelsen 10 Keys. But those who see their sales and profits from used vehicles take off like a rocket, learn to pay close attention to all 10.

    Steve joins us for this special Online Workshop Presentation and promises to tell and show you how to "Strap a Rocket to Your Used Car Department!

    Visit with us for 30 minutes… then explore and then achieve your True Used Car Potential! Steve will provide you the tools to help strap a rocket to your used vehicle operations! Learn More
  8. Chris Hill: Pay Per Click- How it Works- Basics of a Properly Managed PPC Campaign

    Chris Hill: Pay Per Click- How it Works- Basics of a Properly Managed PPC Campaign

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio Let's not forget the 40+ Live workshops each year!

    https://VIP.DealersEdge.com/
    for more information.

    Online Workshop!
    Air Date: Thursday November 3, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Chris Hill of Aronson Advertising
    Program Length: 60 Minutes
    SKU: DKK1

    In the world of "Search" and even more so in the portion of that world know as "PPC", or Pay Per Click, the only constant is change.

    What you thought you mastered last year has undoubtedly changed and the true advantages go to those who keep their knowledge and skill current.

    That is the subject of this workshop presented by Chris Hill a PPC expert from Aronson Advertising in Chicago.

    Chris will feature real world updates on:

    What to expect from a properly managed PPC campaign
    Branded keyword search terms
    Dynamic used car PPC ads
    How PPC ads are graded, ranked and presented to a searching consumer
    The importance of "relevance" and "quality" scoring Learn More
  9. Jeff Sacks' Dealership Pay Plans That Work

    Jeff Sacks' Dealership Pay Plans That Work

    Regular Price: $495.00

    Special Discount Price: $395.00

    PAY PLANS THAT INFLUENCE BEHAVIOR AND GUIDE RESULTS

    Put the right pay formula or plan in place to improve your business model and results.
    Consider employing pay plans that :
    -- Reduce inter-department conflict
    -- Elevate personnel productivity
    -- Improve customer retention

    Consider changing vertically designed pay plans into more functional horizontal pay plans!

    This 100+ Page Guide contains hundreds of Sample Pay Plans, indexed by dealership department and profit center.

    Pay Plan Samples and Jeff Sacks' commentary Indexed for:

    -- Variable/Sales Department Managers
    -- Fixed Operations Department Managers
    -- Sales Consultants
    -- Service Advisors and Technicians
    -- Non-Management Parts Personnel
    -- Accounting Staff
    -- … and more!

    ----------

    About Jeff Sacks:
    Jeff Sacks is considered one of the premier experts in dealership operations with a 30+ year career that warrants the high regard he’s held in.

    Jeff immigrated to the United States in 1977 and immersed himself in the world of car dealership operations. He gained a degree in accounting and one in business finance, and together with his ‘in the seat’ practical experience, he carved out an enviably unique insight into dealership operations that has helped many clients across the global automotive industry.

    After gaining first-hand experience in a variety of dealerships, Jeff established Jeff Sacks & Associates, a consulting company dealing with the specific needs of his automotive clients. Years later, he created and facilitated the General Manager’s Bootcamp. In 2009, Jeff returned to his roots as operating President with Jeff Sacks & Associates (Jeff Sacks Auto) in order to provide customized programs to his clients, including the highly respected General Manager Workshop.

    Jeff’s passion and vision in the industry has made him a sought-after speaker, helping to improve dealership functionality relating to process improvement strategies, asset and expense controls, computer utilization, management information systems and more. Learn More
  10. CLOSEOUT SALE!! For Senior Dealership Managers -  Unlocking Your Full Potential in 2017

    CLOSEOUT SALE!! For Senior Dealership Managers - Unlocking Your Full Potential in 2017

    Regular Price: $299.00

    Special Discount Price: $149.00

    Available in PDF and Hard Copy Format

    The 2017 Edition Yearbook for Senior Dealership Management Professionals.
    Essays from Workshops Presented Industry Experts Focusing on What is Working for Your Peers from All dealership management positions - Enterprise-Wide Senior Managers, Fixed Operations Managers and Variable Operations Managers.
    Benefits:

    1. Zero in on What Your Peers in other dealership management positions are employing for increased efficiencies and bottom line profit growth.
    2. Sharpen and Hone Your Basic, yet critical, Auto Dealership Enterprise Management Skills
    3. 300+ Pages of Essays Drawn from the Content of Recent DealersEdge Workshops as presented by Auto Industry Experts!

    Essays Included in this 300+ Page Collection:

    CHAPTER 1 - UNLOCKING DEALERSHIP ENTERPRISE POTENTIAL IN 2017

    How to Protect the Value of the Business/Enterprise
    Highlights from Kerrigan's Blue Sky Report
    Strap a Rocket to Your Used Car Department
    Government Agencies Targeting Auto Dealers
    How to Fire Someone Fearlessly… Humanely
    How and Why to Hire Millenials
    New Hiring Technologies & How to Use Them

    CHAPTER 2 - FINANCIAL MONITORING & MANAGEMENT BEST PRACTICES

    Getting More and More Actionable Data From Your DMS
    Turning Balance Sheet Assets Into Hard Cash
    A Fresh Look at Forecasting & Budgeting Basics
    Expense Control - Getting Back to Basics
    New Tax Rules… How & Why of Captive Insurance Company Creation
    Back Office Consolidation for Auto Groups

    CHAPTER 3- LATEST IN DEALERSHIP DATA MANAGEMENT

    How to Protect Against Sudden DMS Price Increases
    How to Choose a CRM - DMS or Other 3rd Party?
    New Technology Useful to Auto Dealerships
    How & Why of Dealership Cyber-Security

    CHAPTER 4- UNLOCKING FIXED OPS POTENTIAL IN 2017

    How to Strap a Rocket to Your Service Department
    Business & Financial for Service Managers
    The Service Pricing Challenge - Getting the Right Price
    Service Pricing vs. Value Debate
    7 Essential Service Management Key Indicators
    Re-Engineering the Parts Pricing Matrix
    How to Avoid Parts Physical Inventory Nightmares
    Advanced Body Shop Management

    CHAPTER 5- UNLOCKING VARIABLE OPERATIONS POTENTIAL IN 2017

    New Look at Prospecting - How to Bag 1/3 of Future Sales
    Employing Video Presentations in the Sale Process
    How to Use Tablets in Your Selling System
    The How To of Video Walk-Around Demos
    Pay-Per-Click - How to Manage a Successful PPC Campaign
    Magic of Geo-Fencing… Marketing to Customer Smart Phones
    Online Tactics to Maximize CPO Sales
    Recruiting and Keeping the Very Best BDC Reps Learn More

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