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  1. Start your DealersEdge Network Membership Today! Single Season Ticket Membership DESNW

    Start your DealersEdge Network Membership Today! Single Season Ticket Membership DESNW

    $397.00

    The DealersEdge® Network Membership has just gotten a lot more valuable.
    Membership now includes access to all Live and Recorded Webinars over 165 of them!
    DealersEdge® Online Learning services now include 45+ Live weekly Webinars every year - Plus over 122 recorded
    Webinars from the last couple of years. All available to Network Members at no additional charge! Get started today! Learn More
  2. BKFG Dealership Fixed Ops - World Class Best Practices

    BKFG Dealership Fixed Ops - World Class Best Practices

    $298.00

    Available in PDF and Hard Copy Formats

    Essays from Workshops Presented by Dealership Sales & Marketing Experts

    Focusing on What is Working for Your Fixed Operations Peers

    What's Inside this 200 Page Guide:

    Service Management Ideas… 7 Essays taken from recent Fixed Ops Expert workshops focusing on ways to improve your service and parts business with better process.

    Service Marketing Ideas… 6 Essays again from recent DealersEdge Workshops focusing on how to market your service department more efficiently and effectively.

    Parts Management Ideas… 5 Essays centered on inventory management and parts department process.

    Body Shop Management Ideas… 2 Essays on how to wring more profit from your body shop operations.

    Human Resources for Fixed Ops… 5 Essays focusing on Basic HR skills for the Fixed Ops Manager. How to Hire. How to Fire. How to motivate to higher levels of performance.

    CHAPTER 1 - Service Management Ideas

    7 Absolutely Essential Service Management Key Performance Indicator
    3 Top Game Changes for Service for Focused & Immediate Improvement
    5 Keys to Avoiding the Perils of a Factory or Ext'd Warranty Audit
    Service Menu Design & Profit Structuring… Art & Science
    5 Sure Fire Bottom Line Builders for Service Managers
    Forecasting: Your Guide for Creating Forecasts and Yield Big Results
    Effective Recall Handling- Fulfill Responsibility without Killing Profit

    CHAPTER 2 - Service Marketing Ideas

    Service Price vs. Value - Win Service Advisors First
    The Service Pricing Challenge: How to Leverage Your Competitiveness
    High Customer Expectations! How to Earn Great CSI & Retention
    Using a BDC in Service to Boost Service & Parts Profits
    Text Marketing and Customer Communications for the Service Department
    The Habits and Practices of the Exceptional Service Advisor

    CHAPTER 3 - Parts Management Ideas

    Re-Thinking the Parts Pricing Matrix to Maximize Profits
    How to Avoid Physical Parts Inventory Horror Stories
    Aging Parts Inventory…Valued Assets or Worthless Artifacts?
    The Habits & Practices of the Exceptional Parts Manager
    Advanced Parts Storage Techniques…More Storage without Costly Eqt

    CHAPTER 4 - Body Shop Management Ideas

    The Habits & Practices of the Exceptional Body Shop Manager
    Advanced Body Shop Management… Focus on Marketing & Profits

    CHAPTER 5 - Human Resources for Fixed Ops…Basic Skills

    Guiding Your Team to Success…Magic of One-on-One Coaching Skills
    Fearless Firing… Effective, Confident, Compassionate
    Labor Law Basics for Car Dealers… 4 Things You Need to Know
    Tips on How & Why to Hire Millennials
    Predicting Hiring Success for Better Auto Dealership Team

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $299 more than the price of this program, you get it all for a period of one year! That is a total of just $597 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $299 paid for this upgrade - for any reason! Learn More
  3. BKTJ Dealership Money-Manager's Playbook - World Class Best Practices

    BKTJ Dealership Money-Manager's Playbook - World Class Best Practices

    $298.00

    Published on Oct 1, 2016

    Learn what the best Dealership Financial Managers are doing to....

    -Nurture and Protect the Dealership's Assets
    -Maximize Profit and ROI
    -Take Advantage of New Savings and Money-Making Opportunities
    -Protect the Value of the Automotive Enterprise

    This Guide contains Executive Summaries of 24 Senior Dealership Management Topics... all drawn from DealersEdge Workshops featuring a team of Industry Experts... each a specialist in their field.

    Here's What's Included:

    Financial Controls & Analysis

    -Accounting Office Consolidation for Multi-Location Dealer Groups
    -How to Manage the Balance Sheet & Turn Paper Profits Into Hard Cash
    -How to Maintain Your Focus on Expense Controls... Even in the Good Times
    -How, Why & When to Create Your Own Captive Insurance Company
    -Which Government Agencies are Targeting Auto Dealers...How to Reduce Exposure

    Financial Controls & Analysis- Focus on Fixed Ops

    -The Service Pricing Challenge: How to Leverage your Competitiveness
    -5 Keys to Avoiding the Perils of Factory or Extended Warranty Audits
    -Re-thinking the Parts Pricing Matrix to Maximize Profits
    -Aging Parts... Valued Assets or Worthless Artifacts?
    -How to Avoid Physical Parts Inventory Nightmares... Getting Acct'g & Parts on Same Page

    Managing Dealership Information Systems & Costs

    -Dealership Technology Requirements for Increased Productivity in 2016-17
    -CyberSecurity... Evaluating Your Risks & Protecting the Dealership
    -Independent CRMs vs the DMS CRMs? How to Make an Informed Choice...
    -Gillrie Reports: How to Guard Against Sudden DMS Price Increases & Policy Changes

    Building & Protecting the Value of the Business

    -How Your Dealership Business Plan May be Eroding Future Enterprise Value
    -Dealership Valuation... "Blue Sky" is NOT What it Used to Be
    -Big Themes from the Kerrigan "Blue Sky Report"

    Nurturing Your Most Important Asset - Your Team

    -Guiding Your Team to Success... The Management Magic of One-on-One Coaching
    -Tips on How and Why to Hire Millennials (GenY) for Your Dealership
    -Predicting Success With a Better Hiring Process
    -Employment Law for Car Dealers... 4 Things you Need to Know
    -Fearless Firing... Effective, Confident & Humane...and Staying Out of Trouble

    ----------

    Our Team of Experts

    All the Essays in this Guide are Executive Summaries reporting on the expert content provided by these well-known auto industry experts:

    -Jodi Kippe, CPA and Kara Perkins CPA from Crowe Horwath
    -Brooke Samples from Profit Blueprints
    -Kevin Gilbreath, CPA and Senior Tax Manager at Crowe Horwath
    -Jim Radogna, Founder of Dealer Compliance Consultants
    -Les Silver, of the KEEPS Corporation
    -Erik Nachbahr, of Helion Technologies
    -Joe Riccie, CPA and Seth Danberry of WithumSmith & Brown
    -Paul Gillrie, of The Gillrie Institute
    -Rob Campbell, of WithumSmith & Brown
    -Ryan Kerrigan, of Kerrigan Advisors
    -Stuart McCallum CPA and Steve Schumacher CPA from Crowe Horwath
    -Stefan Drechsel, of The Gillrie Institute
    -Chuck Hartle', of PartsEdge
    -Steve Nickelsen, of Nickelsen/DealersEdge and Nickelsen Partners
    -Kevin Baumgart, of Hireology
    -Charles Feuss, J.D., of Kilpatrick Townsend & Stockton LLP
    -Mike Nicholes, of Nicholes Capital Management

    All represented in this Guide!

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $299 more than the price of this program, you get it all for a period of one year! That is a total of just $597 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $299 paid for this upgrade - for any reason! Learn More
  4. Zen and the Art of Time & Multi-Task Management for Today's Super Controller

    DDH4 Zen and the Art of Time & Multi-Task Management for Today's Super Controller

    $298.00

    (Recorded Webinar)
    Presenter: Sandi Jerome, SandiJerome.com
    Original Air Date: August 26, 2010
    Program Length: 1 Hour 20 Minutes

    Dealership controllers and office managers have all been there... The dealer reads an article or returns from a 20-Group meeting and immediately asks "Are we doing this?" And while those questions often add to the stress of the day, they should be asked. If you could just learn some tricks and strategies for managing the many tasks of the Dealership Controller and Office Manager positions, then you can manage these issues with calming confidence. Join us for just 90 minutes as former Super Controller Sandi Jerome shares with you some of her checklist and time management tips for dealership controllers and office managers. How is it done? Sandi will help you reach the goal of calming confidence - don't miss it! Learn More
  5. Improving Service Menus Without Giving Away the Profit

    DDG5 Improving Service Menus Without Giving Away the Profit

    $298.00

    (Recorded Webinar)
    Presenter: “Prof” Ray Branch of the KEEPS Corporation
    Original Air Date: July 29, 2010
    Program Length: 1 hour 42 minutes

    Selling service with the assistance of a service menu has become an industry standard. However, many service managers complain that in formulating the menu the tendency is to discount in such a way as to eat away at profit margins. Ray Branch, who truly is a service process engineer has studied this issue from all directions and will tell you that making small changes to your menu offerings can actually improve your profit margins on those sales. Ray will reveal to you simple steps that you can take to reverse engineer your menus without giving away the store and without driving customers to your competitors. This is the scientific approach to service menus that could revolutionize your service lane selling success. Don’t miss
    this presentation! Learn More
  6. Your Online Inventory is Under Attack - How to Fight Back

    DDG4 Your Online Inventory is Under Attack - How to Fight Back

    $298.00

    (Recorded Webinar)
    Presenter: Brian Pasch of the Pasch Consulting Group
    Original Air Date: July 22, 2010
    Program Length: 1 hour 40 minutes

    Along with your business location and your people, your new and used vehicle inventories are prime weapons in the competitive fight for sales. New forces are entering the market with alarming frequency and they are aggregating your assets – your inventory listings – to drive traffic to their lead-generating websites and services. So not only are they “borrowing” your assets, they are using them to steal leads from right under your nose and selling them back to you or
    your competition. Brian Pasch is back with tips and tactics to help your dealership fight back. If you are serious about fighting the good fight for Internet leads and sales, then you do not want to miss this Webinar. Learn More
  7. Nine Myths & One Truth about Dealership Insurance

    DDF4 Nine Myths & One Truth about Dealership Insurance

    $298.00

    (Recorded Webinar)
    Presenter: Roger Beery of the Austin Consulting Group
    Original Air Date: June 24, 2010
    Program Length: 1 hour 49 minutes

    No one likes to even think about insurance – unless that is, you just experienced a loss or a risk of doing business has suddenly come home to roost. And the complexity of insurance contracts can give almost anyone a headache. However, when you total it all up, insurance is a major expense category in your dealership and needs some careful attention. Join with us as Roger Beery of the Austin Consulting Group will provide details on why it is important to bid your insurance package knowledgeably – but also why if you are paying the same in 2010 as you did in 2009, then you are paying too much. He will also tell you why getting a few quotes is not enough market pressure to guarantee the best price. Get Roger’s input before tackling your insurance renewals. Learn More
  8. Business Development Center Diagnosis and Update

    DDF3 Business Development Center Diagnosis and Update

    $298.00

    (Recorded Webinar)
    Presenters: Steve Nickelsen and Bob Bartholomew from Nickelsen Partners along with a special auto dealer mystery guest.
    Original Air Date: June 17, 2010
    Program Length: 1 hour 32 minutes

    Is your BDC operating a peak profit-making efficiency – or are you still using the process and formulas of many years past? The idea of taking incoming phone calls out of the hands of showroom sales staff and even service advisors has taken firm root in many dealerships and dealer organizations. But like many of these “new ideas” the concept has now come of age. Join Steve Nickelsen and Bob Bartholomew – along with a special auto dealer guest – as we explore what more can be accomplished in this BDC tune-up session. If you have never tried the concept – or have tried and abandoned your BDC – you especially might want to take another look. Find the BDC success you have been missing. Learn More
  9. Service Benchmarks - The New Reality

    DDF2 Service Benchmarks - The New Reality

    $298.00

    (Recorded Webinar)
    Presenter: Rob Campbell, Dealership Analyst at Mironov, Sloan & Parziale, LLC
    Original Air Date: June 10, 2010
    Program Length: 2 hours 16 minutes

    Over the past couple of years dealership service operations have gone through some rapid change. And while many of the “new rules” of operation have be absorbed and in some cases conquered, the benchmarks against which every service operation is measured have hardly moved at all. Join us as fixed operations expert Rob Campbell brings a lively discussion of the New Realities in service. He will discuss what has changed and how that should alter our view of benchmarks, but he will also discuss improvement strategies for service managers when their numbers don’t quite measure up. Learn More
  10. Sample Solutions for Building Dealership Email Lists

    DDF1 Sample Solutions for Building Dealership Email Lists 

    $298.00

    (Recorded Webinar)
    Presenters:  Doug McCrea, President of Acquired Marketing Service and Lisa Cull of Reynolds and Reynolds
    Original Air Date: June 3, 2010
    Program Length: 2 hours

    No one has to convince you that maintaining an accurate email database for your dealership’s customers is important.  That is a given.  The hard part for most dealerships is the acquisition and then maintenance of these lists…so many of your customer records carry no email address at all and many others are outdated.  The entire subject of email capture and maintenance will be on the table. Learn the latest methods for appending high-quality email addresses to your customer records – plus all the dos and don’ts of email database building.  Do this correctly and you will end up with a valuable marketing resource.  Do it poorly and suffer the consequences.
    Learn More

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