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  1. A Business Development Plan for Service & Parts

    DDE3 A Business Development Plan for Service & Parts

    $298.00

    (Recorded Webinar)
    Presenter: Richard Owen – ROI Consulting
    Original Air Date: May 20, 2010
    Program Length: 1 hour 41 minutes

    Service and Parts Managers seldom receive any training or guidance on how to think like a business builder. They are typically well-schooled in the administrative and technical functions of getting the job done in their departments, but are almost never taught how to think strategically about how to make the business that you already have the springboard for growth. Richard Owen will be with us on May 20th to lay out a plan for strategic and tactical growth of your service and parts business. Learn how growth-focused business men and women think – and how they put those ideas into action.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  2. Key to Improving Service Sales, Profits and Productivity

    DCK1  Key to Improving Service Sales, Profits and Productivity

    $298.00

    (Recorded Webinar)
    Presenter: Richard Owen of ROI Consulting and Training
    Original Air Date: November 5, 2009
    Program Length: 1 hour 52 minutes

    A cold, hard fact of life is that we are selling a lot fewer vehicles these days.  And while that has a primary impact on the variable operations of the dealership, those of you responsible for the fixed side of the business are seeing its impact as well.  Just the reduction of warranty and get-ready service income is enough to get your attention.  So if your concerns center on keeping your shop busy, selling more labor or improving technician productivity and overall profits, then you will not want to miss this session with veteran trainer Richard Owen.  Richard is a training pro and will deliver a long list of strategies you can employ today to help pump some life into your Service Department.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  3. How to Create a Consistent & Professional Service Lane Selling Process

    DDI4 How to Create a Consistent & Professional Service Lane Selling Process

    $298.00

    (Recorded Webinar)
    Presenter: Steve Kwiatkowsk
    Original Air Date: September 23, 2010
    Program Length: 1 hour 31 minutes

    How can your service department create the consistent selling process so often in evidence in the showroom?  This question has vexed dealers and service managers for decades.  The selling discipline taught and enforced in so many dealership showrooms is almost always absent once you get to their service drives.  System-selling guru, Steve Kwiatkowski of Liqqid Inc. will bring you real life examples of dealerships employing new tools to impressively increase maintenance package sales. Meet some of the dealer and service managers as they tell you how their success was realized. We all know there are huge profits to be earned in these sales – now you can learn how other dealerships have achieved their success in selling more high-profit maintenance packages.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  4. Hands-On Techniques to Make Your Dealership Website SEO Compliant

    DCD1 Hands-On Techniques to Make Your Dealership Website SEO Compliant

    $298.00

    (Recorded Webinar)
    Presenter: Brian Pasch
    Original Air Date:
    Program Length: 1 hour 58 minutes

    How to update dealership Web sites on platforms like Dealer.com, ADP, XI Group, DealerOn and others - If you are using another platform, submit your vendor and Brian will endeavor to include examples of editing techniques especially for you Even when your vendor does not allow direct access to META data - Brian will demonstrate how to create a work order to send to your vendor to update your META data In addition, Brian will demonstrate how these simple changes can help expand your search visibility.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!!

    Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Learn More
  5. How to Stop Losing Service Work due to After-Market Competitors

    DDL3 How to Stop Losing Service Work due to After-Market Competitors

    $298.00

    (Recorded Webinar)

    Presenter: Rob Campbell, Analyst for Mironov, Sloan and Parziale CPAs
    Original Air Date: December 17th, 2010
    Program Length: 1hour 44 minutes

    Service managers tell us that overcoming price pressure, especially from aftermarket service providers is their number one problem. And as long as dealership service managers and advisers continue to fail at closing these sales before they drive down the street - the aftermarket will continue to win at the pricing game. Rob Campbell has mapped out a value-selling process that works and results in more service customers realizing the true value of dealership service department repairs. Join Rob for 90 minutes as he lays out a strategy for overcoming the price objection in service. Get the tools that will help you keep more of this work in your shop.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  6. How the “Best-of-the-Best” Parts Advisors Get It Done Everyday

    DEB4 How the “Best-of-the-Best” Parts Advisors Get It Done Everyday

    $298.00

    (Recorded Webinar)
    Presenter: Richard Owen, ROI Consulting, Inc.
    Original Air Date: February 24, 2011
    Program Length: 1 hour 45 minutes

    The habits of highly effective Parts Advisors – What makes them very good at their jobs and a valuable asset to the dealership

    It may seem like a relatively minor role in the operation of a profitable dealership, but the role of the Parts Advisor is a very important cog in the creation of an effective and profitable process in fixed operations. The truth is when they are not doing their jobs, the complaints are many. But when they perform with great efficiency- they almost go unnoticed. Visit with Richard Owen on February 10th as he dissects the position of Parts Advisor and outlines for all why this position is important and how the very “best of the best” go about their daily tasks. An eye-opener and reminder for current Advisors, but also an excellent “new hire” training and orientation session.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  7. How Top-Level Managers can Effectively Lead Service and Parts Operations

    DEC1 How Top-Level Managers can Effectively Lead Service and Parts Operations

    $298.00

    (Recorded Webinar)
    Presenter: Jeff Sacks - Jeff Sacks & Associates
    Original Air Date: March 3, 2011
    Program Length: 83 minutes

    How a general manager or controller can effectively monitor and manage fixed operations, and make these departments more profitable.

    Few general managers work their way up the ladder in a dealership via fixed operations. The same is true for most dealers and controllers, however, your status as top level management at the dealership calls on you to be effective in helping fixed operations function at an optimum level. Jeff Sacks will spend 60-90 minutes with us defining what specific things to look for, what pertinent questions to ask and what steps you should take to get your arms around ‘fixed operations.’ Spend this time with Jeff and get energized on the simple things that you can do to become an effective contributor in moving the service and parts departments to that next level of performance.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders!
    Learn More
  8. DEC3 Brian Pasch Presents - Digital Marketing for Auto Dealers: How to Optimize your Google Places Listing

    DEC3 Brian Pasch Presents - Digital Marketing for Auto Dealers: How to Optimize your Google Places Listing

    $298.00

    (Recorded Webinar)
    Presenter: Pasch of PCG Digital Marketing
    Original Air Date: March 17, 2011
    Program Length: 94 minutes

    How to amplify your dealership brands and leverage customer reviews with Google Places

    How to use Google Places to amplify your brands and leverage consumer reviews to drive more traffic to your website. Brian Pasch will review on the proper setup and optimization of your Google Places page. He will also discuss some of the latest strategies for increase customer reviews on Google Places. With a properly optimized Google Places page, dealers can start to leverage Google Boost and Google Tags; paid advertising strategies that are showing promising results. One Miami auto dealer receives over 37,000 page views per month on his Google Places page- resulting in over 2,700 click-thrus to his site! Don't miss this chance to learn the secrets of optimizing your Google Places listing.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  9. DEC4 Bill Forbes Presents - Prospecting: 25 Ways to Create New Customer Showroom Appointments

    DEC4 Bill Forbes Presents - Prospecting: 25 Ways to Create New Customer Showroom Appointments

    $298.00

    (Recorded Webinar)
    Presenter: Bill Forbes
    Original Air Date: March 24, 2011
    Program Length: 77 minutes

    Effective prospecting will help mid-level performers increase 2-3 units per month.

    Our speaker for this session, Sales Trainer, Consultant and Ex-Dealer Bill Forbes says that prospecting is a neglected component in the road to the sale. Prospecting is treated as an afterthought in many training programs and almost ignored as a means of helping struggle sales people to raise the performance bar. Bill promises 25 ways that can be employed by your sales staff to create new customer, in-showroom appointments! You may already do a few of these, but Bill guarantees you are not using them all. If you have been looking for a more effective way to help your mid-level producers, then these prospecting ideas are the answer. Join Bill Forbes for a 70-minute webinar featuring innovative approaches to this neglected selling tool.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  10. DED1 Rob Campbell  Presents - Parts Inventory Reconciliation Part II – The Advanced Course

    DED1 Rob Campbell Presents - Parts Inventory Reconciliation Part II – The Advanced Course

    $298.00

    (Recorded Webinar)
    Presenter: Rob Campbell of Mironov Sloan & Parziale
    Original Air Date: April 7, 2011
    Program Length: 120 minutes

    An in-depth and practical look at specific steps to take to reconcile your General Ledger to your Actual Parts Inventory figures.

    The Service Department sells a perishable product – labor, while the Parts Department sells a more durable product – its inventory. Inevitably this leads to pressure on the parts manager as service technicians think parts should stock at least one of everything to make their jobs easier while the dealership owner focuses on keeping inventory levels low. This inevitably results in distortions that show up when the parts manager’s pad doesn’t match the controller’s general ledger. Investigating the discrepancies can be a daunting task. But by using a methodical method for reconciling the two you can locate the error. In this workshop you will learn the tricks that will help you solve your part inventory issues. While DealersEdge has touched on this topic in the past, we encourage you to join us on April 7th for a more in-depth look at the issues surrounding parts inventory reconciliation.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More

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