Welcome to DealersEdge

Search results for 'selling dealership'

Items 1 to 10 of 42 total

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Set Descending Direction
  1. DFHB Steve Kwiatkowski: The $100K Payoff: Automated Service Lane Presentation Systems

    DFHB Steve Kwiatkowski: The $100K Payoff: Automated Service Lane Presentation Systems

    $0.00

    FREE! Recorded Webinar
    Presenter: Steve Kwiatkowski of Liqqid Express
    Original Air Date: August 14th, 2012

    Auto dealers know that a consistent sales process in the showroom is necessary for success! No less so in the Service Drive!

    Find out how using an automated online and interactive menu system can help you boost service sales and profits without adding one new customer!

    How can your service department create the consistent selling process that is so often in evidence in the showroom?

    System-selling guru, Steve Kwiatkowski of Liqqid Express will update you with real-life examples of dealerships employing new technology tools to impressively increase sales of maintenance packages and other high-profit products.

    Meet some of the dealers and service managers as they tell you just how their success was achieved.

    You will learn:
    How other dealerships have improved sales and profits by employing an automated, online service lane selling processes
    How much additional volume and profit the average service advisor can bring to the table by getting more system into their selling
    How the consultative approach to service lane selling helps to build long-term customer relationships and repeat sales of service, aftersale products and even more vehicles
    The psychology of selling from a menu and why it works to everyone's benefit
    How to seize the huge opportunity on your Service Drive! Learn More
  2. MGA1 2013’s Top Twenty Legal Trends for Automobile Dealers

    MGA1 2013’s Top Twenty Legal Trends for Automobile Dealers

    $0.00

    PDF Download

    1. Dealer Legal Strategies in a Year of Remarkable Turbulence, Uncertainty, Political
    Rancor and, Perhaps, Opportunity or Turnaround (NR)
    2. Coping with Franchisor Strategies: Revving up on Facilities, Pressures, and Incentives;
    The Two-Tiered Pricing Challenge (1)
    3. A Key Developing Area to Watch: The “Fiduciary Relationship” (NR)
    4. Economic and Regulatory Trends and Domestic Political Uncertainties That Impact
    the Legal Rights, Strategies, and Decision-Making of Auto Dealers in America. What
    a Dealer Needs to Consider in Strategic Planning During a Time of Uncertainty;
    Consumerism. (1)
    5. Involuntary Franchise Terminations, Termination “Threats,” Brand “Withdrawals,”
    “Pressured” Buyouts, Financially-Driven Resignations, Consolidations, and Rights of
    First Refusal (4)
    6. Coping with Daily Challenges of the Law: The Legal Audit Checklist (5)
    7. Alternate Dispute Resolution (ADR) (12)
    8. Taxes (6)
    9. Privacy Concerns and Identity Theft (7)
    10. Environmental Regulation Explosion (19)
    11. Internet Marketing (8)
    12. Buying and Selling Dealerships: Factory “Stealth” Conditions; Right of First
    Refusal: The Threat (9)
    13. Living with the Threat of Terror, Unrest, and Natural Disasters: Doing Business in an
    Era of Constant Vigilance (10)
    14. Credit Chaos: Floorplans and Other Credit Stress Points for Dealers: GM, Chrysler.
    Where Are the Non-Captive Lenders? (11)
    15. Workforce Issues: Employee Rights and Benefits, an Activist NLRB, the Prospect of
    Unionization (Card Check and Mandatory Arbitration), and Health Care Legislation (13)
    16. Audits of Incentive or Warranty Claims: Dealer Beware (14)
    17. Customer Satisfaction: CSI vs. Reality (15)
    18. Retail Reimbursement for Warranty Work and Parts (16)
    19. Encroachment (Protest Laws) (17)
    20. Minority and Female Representation (18) Learn More
  3. DGL1 Stephen Murphy: LinkedIn for Auto Dealerships…How to Build, Maintain and Safely Market to Your Contact Network

    DGL1 Stephen Murphy: LinkedIn for Auto Dealerships…How to Build, Maintain and Safely Market to Your Contact Network

    $298.00

    (Recorded Webinar)
    Original Air Date: December 7, 2013
    Presenter: Stephen Murphy of Bamboo Interactive
    Program Length: 71 Minutes

    LinkedIn can provide access to a network of contacts with high-value demographics - mostly employed professionals from 25 to 55. But like all Social Media you need to be careful when marketing in this arena.

    Facebook and other social media platforms have, up till now, received most of the attention. But a skillfully built and developed LinkedIn network of contacts can provide more high-value leads for the sale of new and used vehicles.

    Learn the basics of LinkedIn and how to exploit this resource to help your selling staff fill the pipeline with future leads. Find out how to build and then leverage your LinkedIn network without breaking the rules.

    You Will Learn:
    ## Why LinkedIn is quickly becoming an important social media platform
    ## Best Practices for building and communicating with your network
    ## The "Who" and "Why" of LinkedIn connections
    ## How to create a schedule for contact updates, congrats and FAQs
    ## How to engage your network and earn their business

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason! Learn More
  4. L1M4 |  MP4, MP3 and PDF Handouts on a Flash Drive!! Stephen Murphy: LinkedIn for Auto Dealerships…How to Build, Maintain and Safely Market to Your Contact Network

    L1M4 | MP4, MP3 and PDF Handouts on a Flash Drive!! Stephen Murphy: LinkedIn for Auto Dealerships…How to Build, Maintain and Safely Market to Your Contact Network

    Regular Price: $298.00

    Special Discount Price: $198.00

    MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive - Free Shipping!!

    Presenter: Stephen Murphy of Bamboo Interactive
    Program Length: 71 Minutes

    LinkedIn can provide access to a network of contacts with high-value demographics - mostly employed professionals from 25 to 55. But like all Social Media you need to be careful when marketing in this arena.

    Facebook and other social media platforms have, up till now, received most of the attention. But a skillfully built and developed LinkedIn network of contacts can provide more high-value leads for the sale of new and used vehicles.

    Learn the basics of LinkedIn and how to exploit this resource to help your selling staff fill the pipeline with future leads. Find out how to build and then leverage your LinkedIn network without breaking the rules.

    You Will Learn:
    ## Why LinkedIn is quickly becoming an important social media platform
    ## Best Practices for building and communicating with your network
    ## The "Who" and "Why" of LinkedIn connections
    ## How to create a schedule for contact updates, congrats and FAQs
    ## How to engage your network and earn their business Learn More
  5. L1M4 |  MP4, MP3 and PDF Handouts on a Flash Drive!! Stephen Murphy: LinkedIn for Auto Dealerships…How to Build, Maintain and Safely Market to Your Contact Network

    L1M4 | MP4, MP3 and PDF Handouts on a Flash Drive!! Stephen Murphy: LinkedIn for Auto Dealerships…How to Build, Maintain and Safely Market to Your Contact Network

    $198.00

    MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive - Free Shipping!!

    Presenter: Stephen Murphy of Bamboo Interactive
    Program Length: 71 Minutes

    LinkedIn can provide access to a network of contacts with high-value demographics - mostly employed professionals from 25 to 55. But like all Social Media you need to be careful when marketing in this arena.

    Facebook and other social media platforms have, up till now, received most of the attention. But a skillfully built and developed LinkedIn network of contacts can provide more high-value leads for the sale of new and used vehicles.

    Learn the basics of LinkedIn and how to exploit this resource to help your selling staff fill the pipeline with future leads. Find out how to build and then leverage your LinkedIn network without breaking the rules.

    You Will Learn:
    ## Why LinkedIn is quickly becoming an important social media platform
    ## Best Practices for building and communicating with your network
    ## The "Who" and "Why" of LinkedIn connections
    ## How to create a schedule for contact updates, congrats and FAQs
    ## How to engage your network and earn their business

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason! Learn More
  6. CHI3 Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Improve Retention, CSI, Sales & Profits

    CHI3 Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Improve Retention, CSI, Sales & Profits

    $97.00

    (CD Audio Recording of Online Workshop)
    Original Air Date: September 18, 2014
    Presenter: Steve Kwiatkowski of Liqqid Express - Speaker Info - www.dealersedge.com/Kwiatkowski
    Program Length: 80 minutes

    With service lane traffic projected to significantly shrink in the near future, re-thinking the Service Lane Process is a must.

    It's not just about selling more service and making more menu presentations… It is about getting the customer to like and trust you! Researchers have found that customers make two immediate judgments about individuals and businesses…at the very first contact. Are you "Warm"… and then are you "Competent." Failure to get a high enough grade on either and you will fail to win repeat business.

    For most dealerships to win in the battle for service business, they need to re-think just what is happening on their service drives. Many, if not most, dealerships are allowing their service advisors to drive customers and profits away… down the street and to your competitors. The good news is you can fix it!

    You will learn:

    What a professional service lane workflow (customer process) should look like
    How to identify gaps in your workflow…and what to do about it
    How to incrementally improve your process…and fatal errors to avoid
    How to educate service advisors and customers on the true value of proper maintenance…
    The single best improvement in customer retention that your advisors can make…and how to make it happen
    5 key elements that determine whether a customer will want to return to your service department …and recommend you to friends

    SUBSCRIPTION OPTION:
    Upgrade your Workshop purchase to include a 1-year subscription to include a mailed CD Soundtrack all Fixed Operations Workshops in the next 12 months (15+ Workshop CDs). For just $200 more than what you pay for this single Workshop… you will receive a copy of each new Fixed Operations Workshop as they become available… typically one or more per month. That is a total of just $297 for your Fixed Ops Soundtrack CD Subscription. Total retail value of all Soundtracks to be mailed is over $1500. And you are free to cancel at any time during the first 6 months and receive a refund of the additional $200 paid for this order upgrade… Cancel for any reason! Learn More
  7. DJC2 Greg Criss: Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits

    DJC2 Greg Criss: Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits

    $98.00

    (Recorded Online Workshop)
    Original Air Date: March12, 2015
    Presenter Greg Criss: Speaker Info - www.dealersedge.com/GCriss
    Program Length: 75 Minutes

    Massive Recall Programs are causing many service departments to suffer a significant decline in profits. Learn how some dealers are managing recall programs while preventing profit erosion and bad service lane habits.

    Many low-profit … low-upsell potential … service visitors can clog up an otherwise profitable service business. You have an obligation to the customer and the mfg to perform recall repairs efficiently and honorably.

    But Greg Criss points out that you don't have to let recall overload kill your otherwise highly profitable service business.

    In this session, Greg profiles successful strategies being employed at other dealerships from around the country to combat recall-related service system and profit declines.

    You will learn:

    How to determine additional staffing levels if needed to handle incoming recall-related phone contacts.
    Why "manufacturer line teams" may make the recall process more efficient.
    How to set-up an expedited appointment system
    How to perform "triage" when swamped with incoming recall-related inquiries
    How to schedule to maximize the retention opportunities of service guests you have never seen before.
    How to maintain profits in spite of heavy demand for low-profit recall work
    How to maintain selling discipline on the service drive… staying away from bad habits

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  8. Becky Chernek: How to Ride the Wave to Digital F&I Retailing

    Becky Chernek: How to Ride the Wave to Digital F&I Retailing

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio Let's not forget the 40+ Live workshops each year!

    https://VIP.DealersEdge.com/
    for more information.

    Workshop Info:
    Air Date: Thursday, February 16, 2017 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Becky Chernek
    Program Length: 60 Minutes
    SKU: DLB3

    The F&I process in most dealerships has long been the bottleneck in the selling process resulting in more than a few unhappy and frustrated customers.

    Join F&I trainer and consultant Becky Chernek as she explores ways you can offer your customers an online financing choice. Learn what is available from many sources via this workshop.

    Options are many and can include simple "pre-qualification” up to the entire financing process - To successfully implement, you will have many choices to consider. Learn about them here.

    You will learn:
    About the expansion of online financing opportunities available to dealers
    About the current array of online financing products and vendors available to dealers
    How online financing can speed up the delivery process and enhance the buyer's experience
    How online financing offers can help you insulate the customer from other 3rd party providers
    How to create a Virtual F&I Manager alternative Learn More
  9. Sandi Jerome: How to Reconcile & Explain Differences Between the Sales/CRM Gross and the Accounting Gross

    Sandi Jerome: How to Reconcile & Explain Differences Between the Sales/CRM Gross and the Accounting Gross

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Original Air Date: February 26, 2015
    Presenter Sandi Jerome: Speaker Info - www.dealersedge.com/Jerome
    Program Length: 60 Minutes
    SKU DJB4

    How to Reconcile the Differences and educate each other to reduce misunderstanding, mistrust and sometimes all-out inter-departmental warfare.

    Accounting is guided by the financial statement. Sales is more interested in CRM data and their own commission tally sheets. The difference between the two often leads to misunderstanding, mistrust and sometimes arguments.

    The scene gets played out every month in some dealerships. Sales Managers frustrated and angry, feeling that Accounting is cheating them out of their hard-earned commissions. Controllers and Accounting Staff indignant that their Financial Statement summaries are not trusted and accepted.

    Visit with Sandi Jerome as she identifies why these misunderstanding persist and what you can do to educate all parties about the very real concerns of each other.

    You will learn:
    True differences between the Accounting Gross and the Sales/CRM Gross
    Ways to prevent/overcome these differences in reporting
    Top 5 Ways you "Lose" gross
    All about "Adjusted Selling Gross"
    Understanding Variable Expenses
    How to use the data to improve Net Profit - how to control Variable Expenses
    How to get Sales and Accounting on the same page! Learn More
  10. Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

    Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

    $197.00

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday August 17 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Steve Kwiatkowski
    Program Length: 75 Minutes
    SKU: ELH3

    The key to securing a steady stream of service business… for NOW… but also for down the road … is to win the heart and loyalty of your current customers.

    It's not just about selling more service and making more menu presentations… It is about getting the customer to like and trust you! Researchers have found that customers make two immediate judgments about individuals and businesses…at the very first contact. Are you "Warm?"… and then are you "Competent?" Failure to get a high enough grade on either and you will fail to win repeat business.

    For most dealerships to win in the battle for service business, they need to re-think just what is happening on their service drives. Many, if not most, dealerships are allowing their service advisors to push customers and profits away… down the street and to your competitors. The good news is you can fix it!

    You will learn:

    What a professional service lane workflow (customer process) should look like
    How to identify gaps in your workflow…and what to do about it
    How to incrementally improve your process…and fatal errors to avoid
    How to educate service advisors and customers on the true value of proper maintenance…
    The single best improvement in customer retention that your advisors can make…and how to make it happen
    5 key elements need to become a Trusted Advisor to your customers
    Learn More

Items 1 to 10 of 42 total

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Set Descending Direction