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  1. Zen and the Art of Time & Multi-Task Management for Today's Super Controller

    DDH4 Zen and the Art of Time & Multi-Task Management for Today's Super Controller

    $298.00

    (Recorded Webinar)
    Presenter: Sandi Jerome, SandiJerome.com
    Original Air Date: August 26, 2010
    Program Length: 1 Hour 20 Minutes

    Dealership controllers and office managers have all been there... The dealer reads an article or returns from a 20-Group meeting and immediately asks "Are we doing this?" And while those questions often add to the stress of the day, they should be asked. If you could just learn some tricks and strategies for managing the many tasks of the Dealership Controller and Office Manager positions, then you can manage these issues with calming confidence. Join us for just 90 minutes as former Super Controller Sandi Jerome shares with you some of her checklist and time management tips for dealership controllers and office managers. How is it done? Sandi will help you reach the goal of calming confidence - don't miss it! Learn More
  2. Top 20 DMS Questions with Adam Gillrie

    DDE2 Top 20 DMS Questions with Adam Gillrie

    $298.00

    (Recorded Webinar)
    Presenter: Adam Gillrie – The Gillrie Institute
    Original Air Date: May 13, 2010
    Program Length: 1 hour 52 minutes

    Adam Gillrie spends hours on the phone with dealers, GMs, Controller and Office Managers fielding questions about their DMS. He as agreed to spend up to two hours with us on May 13th to both ask and answer the Top 20 dealership questions about their DMS. The questions will run the gamut from issues regarding individual vendors, how to know you are being billed correctly, what types and sizes of new systems are available- and on and on and on. Plus, you will get a chance to ask your own questions of Adam as well. If you are faced with DMS “Issues” – and what dealership is not – then you should join us on May 13th for this comprehensive and detailed discussion. In the DMS world – information is power! Learn More
  3. Tools for General Managers: How to Manage Fixed Ops and Accounting

    DDC1 Tools for General Managers: How to Manage Fixed Ops and Accounting

    $298.00

    (Recorded Webinar)
    Presenter: Jeff Sacks of Jeff Sacks & Associates
    Original Air Date: March 4, 2010
    Program Length: 1 hour 40 minutes

    Dealership GMs usually rise from the ranks of the showroom floor.  While they often know a lot about the front-end variable operations, those folks in accounting and in fixed operations often speak a different language.  Join us for a 90-120 minute Webinar where Jeff will provide you with a set of tools to better understand and manage the secrets of accounting functions and the operation of your fixed departments.  Jeff knows what works and what doesn’t!  He will provide you with the questions to ask and what elements to track for each on a daily-weekly and monthly basis.  Jeff Sacks reputation as a trainer of GMs is without equal – Join him at this Webinar. Learn More
  4. DDK1 Facebook for Auto Dealers

    DDK1 Facebook for Auto Dealers

    $298.00

    (Recorded Webinar)
    Presenter: "Rock Star" Tim Martell, President and Founder of Wikimotive.net
    Original Air Date: November 4, 2010
    Program Length: 1 hour 35 minutes

    All dealers have been told they simply MUST have a social media presence - And Facebook is clearly the place to start. O.K. you say "How do I start?" "Just how complicated it this" "How much time does it take?" These questions and more will be answered on a Webinar on Nov 4th featuring Timothy Martel, of Wikimotive.net - the "rock-star of dealership social media." Tim will take you step-by-step through the process that will have you effectively marketing to your Facebook Fans in no time! You'll learn how to keep these fans coming back over and over - getting them hooked on your content. Tim will show you how to build a Facebook presence that results in a long list of fans and customers that repeatedly spend money in your dealership - just like he does for his dealership clients. Learn More
  5. Mastering New-Age Parts Department Management - Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

    BMPH Mastering New-Age Parts Department Management - Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

    $298.00

    Mastering New-Age
    Parts Department Management
    Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

    For the past decade we've had the pleasure of working with Chuck Hartlé, one of the most respected Parts experts in the business. As many of you know, Chuck is recognized as a founder of "new-age" Parts Management. His ideas go beyond traditional approaches to inventory control and focus on maximizing technology to improve Parts profits.
     

    The DealersEdge editors recently sat down with Chuck and asked him 50 of the toughest questions facing today's Parts Manager. His answers are compiled in an all new resource I think you'll find useful.

    A sneek peek at what you'll find in 120+ idea-packed pages:
    • Inventory Management - It All Starts Here
    • What should I really be looking at to measure parts department performance?
    • Is there a point of diminishing return when trying to fine tune parts inventory?
    • What's the perfect balance of "width" and "depth?"

    • Managment Matters - Parts, People & Profits
    • How can we get parts and service managers to work together more effectively?
    • Are fill rates and level of service performance really under the parts manager's control?
    • What do I do when the financial statement and management reports are at odds?

    • Source Accounting - Technological Solutions for Improving Parts Performance
    • Are there really innovative ways to free frozen capital in my parts inventory?
    • How do I deal with inventory fluctuations when dealing with multiple manufactures?
    • What is Source Matrixing and how can it help me?

    • System Set Up - What's in Your DMS Toolbox?
    • Should I trust the default settings on my system?
    • How do I download a stock order from my DMS?
    • What's the best way to use Price Escalator tables?

    • Building Your Wholesale Parts Business - Identifying Your Market Niche
    • Any suggestions for getting more sales from my existing wholesales parts customers?
    • What can I do to differentiate my wholesale business in a competitive market?
    • Is there any way to turn parts delivery from a cost center into a revenue center?

    • Controllng Obsolescence & Excess Inventory
    • What's the difference between excess and obsolete inventory?
    • How to I get rid of excess inventory without crushing my bottom line?
    • Can you give me a definition of "emergency" purchase that my staff will understand?

    • Nuts & Bolts - Chuck Hartlé on the Future of Dealership Parts Management
    • Do traditional parts return methods make sense?
    • How do I set up a bulk oil or tire program?
    • What is "stock netting" and will it help profits?
    Learn More
  6. How Top-Level Managers can Effectively Lead Service and Parts Operations

    DEC1 How Top-Level Managers can Effectively Lead Service and Parts Operations

    $298.00

    (Recorded Webinar)
    Presenter: Jeff Sacks - Jeff Sacks & Associates
    Original Air Date: March 3, 2011
    Program Length: 83 minutes

    How a general manager or controller can effectively monitor and manage fixed operations, and make these departments more profitable.

    Few general managers work their way up the ladder in a dealership via fixed operations. The same is true for most dealers and controllers, however, your status as top level management at the dealership calls on you to be effective in helping fixed operations function at an optimum level. Jeff Sacks will spend 60-90 minutes with us defining what specific things to look for, what pertinent questions to ask and what steps you should take to get your arms around ‘fixed operations.’ Spend this time with Jeff and get energized on the simple things that you can do to become an effective contributor in moving the service and parts departments to that next level of performance.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders!
    Learn More
  7. DEJ3 Chuck Hartle’ : The Real Impact of Factory Auto Stock Replenishment Programs – Study Results!

    DEJ3 Chuck Hartle’ : The Real Impact of Factory Auto Stock Replenishment Programs – Study Results!

    $298.00

    (Recorded Webinar)
    Presenter: Chuck Hartle’, President of PartsEdge
    Original Air Date: October 20, 2011
    Program Length: 120 minutes

    Programs like GM’s RIM and Chrysler’s ARO are now about 5 years old. They came with promises of huge benefits for the dealership. Study reveals the true picture & the numbers are shocking!

    Seeking to measure if Automatic Stock Replenishment (ASR) programs have lived up to the hype and promise, parts guru Chuck Hartle’ recently conducted a study designed to measure before and after performance.

    Key Question: How many of the part numbers automatically ordered would meet standard dealership phase-in criteria? Dealers and Parts Managers are not going to be happy with the results!

    You receive answers to the following questions:
    We can tell the programs have provided more parts inventory “width”, but have these new parts helped to improve the off-the-shelf fill rates?
    Do ASR programs improve a dealer’s inventory for better customer satisfaction?
    Do ASR programs improve the dealer’s profitability?
    What can you do to unfreeze some of your frozen parts capital – some caused by ASRs?
    What can you do to improve the ROI on your parts inventory investment in spite of ASR constraints?
    Do dealerships really need ASR programs at all?
    What are the numbers to back up Chuck’s conclusions?

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  8. DFE2 Jennifer Suzuki: Internet Ups: Guiding the Prospect  from Email to Phone to Showroom

    DFE2 Jennifer Suzuki: Internet Ups: Guiding the Prospect from Email to Phone to Showroom

    $298.00

    (Recorded Webinar)
    Presenter: Presenter: Jennifer Suzuki, President of eDealerSolutions
    Original Air Date: May 10, 2012
    Program Length: 100 Minutes

    A practical guide to keep your prospects "in the net" until you can greet them on the showroom floor

    An alarming number of Internet prospects, up to 95% by some estimates, never make it into the showroom. Some aspect of the experience turns them off to your dealership. All too often it is the e-mail-to-phone transition that is the dead end to the sale.

    Converting online shoppers to showroom customers requires specially-designed processes and a well-developed skill set.

    Jennifer Suzuki, president of eDealerSolutions, has developed just such a game plan for auto retailers and she will share it with DealersEdge members during a special Webinar presentation.

    You will learn:
    The 10 Steps for Setting a Showroom Appointment using both inbound and outbound contacts
    How to create and use professional scripts to support your game plan
    The Essential Elements for building your value story over the phone
    Methods for staying in control of the call
    The deal breakers and how to deal with them
    Telephone introductions that engage prospects and questions that lead them to your showroom

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More
  9. DFK3 Phil Kent: Best Practices for Using Benchmarks to Drive Improved Dealership and Departmental Results

    DFK3 Phil Kent: Best Practices for Using Benchmarks to Drive Improved Dealership and Departmental Results

    $97.00

    (Recorded Webinar)
    Presenter: Phil Kent: CPA and Partner at Michael Silver & Company CPAs
    Original Air Date: November 15, 2012
    Program Length: 110 minutes

    An examination of benchmarking for both financial and non-financial dealership managers.

    Just about everyone uses benchmarks to some degree in their profession. When you just compare your results or experience with peers; this is a simple form of benchmarking. Yet nothing provokes more discussion among dealership managers than questions about what the benchmarks should be and how they should be interpreted.

    Benchmarking is a much more sophisticated exercise in both the calculation and application to your dealership and/or your specific dealership department.

    Join us for this Webinar as 30-year automotive CPA, Phil Kent outlines the basic, as well as more advanced methods for using benchmarking as a critical profitability management tool.

    You will learn:

    About "past-year", "competitor" and "industry standard" benchmarks - similarities and differences
    About "cross-dealership", "departmental" and "expense benchmarks"
    How some benchmarks that are seldom used, yet important to the goal
    How to use "top end" benchmarks to identify areas of weakness
    How to compute and compare critical benchmarks in the dealership
    How to dig deeper when benchmark results indicate a need or weakness

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  10. DGA3 Joseph Roznai CPA: Sales Tax Audits in Dealerships… Large 6 & 7-Figure Judgments are Becoming More Common- Prepare Now!

    DGA3 Joseph Roznai CPA: Sales Tax Audits in Dealerships… Large 6 & 7-Figure Judgments are Becoming More Common- Prepare Now!

    $97.00

    (Recorded Webinar)
    Presenter: Joseph Roznai, CPA with Michael Silver & Co.
    Original Air Date: January 17, 2013
    Program Length: 105 minutes

    Example: Mountain States dealer gets hit for over $600K due to a somewhat murky definition of "loaner vehicles"…among a long list of common 'gotcha' violations.

    Dealers all over the country are finding that their knowledge of sales and use taxes is not as complete as it needs to be. Many are now suffering from very large audit settlements.

    Individual state and local tax rates may differ, but our expert for this session tells us that the laws from jurisdiction to jurisdiction are remarkably similar. Attend this session and learn to ask the right questions!

    For this special presentation, CPA Joseph Roznai will present current and timely information on how car dealers and their management teams can prepare now and protect themselves in the event of an audit and its nasty surprises.

    You will learn:

    How seemingly insignificant errors can result in huge charges for taxes, interest and penalties
    Training ideas to keep the dealership staff current on sales tax procedures and documentation
    Which exemptions are generally and typically allowed
    About the surprisingly long list of dealership assets and consumer "offers" that may be targeted
    And a lot more money-saving, worry-saving, and profit-protecting sales tax recommendations!

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More

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