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  1. Dealership Service Management - New Century - New Responsibilities - New Tools

    BMSH Dealership Service Management - New Century - New Responsibilities - New Tools

    $298.00

    113 essays on the changing role of dealership service managers and how to profit from the new realities of a rapidly changing dealership service market. . .

    In many of today's dealership service departments, service managers are being called on to close the profit gap resulting from less than robust new vehicle sales.
    Gone are the days when new car get-readies and warranty work could be counted on to keep your service writers and technicians busy all day.
    Dealers are increasingly calling on their service managers to produce new ideas and solutions.
    And many savvy service managers are learning and applying new management skills to achieve the goals sought by their dealers. This collection of 113 essays examines those solutions and how you can employ them in your service department.
    This 180+ page manual provides 113 essays focused on new strategies that can help your service department transform itself to capture new business and new profits. Just take a quick look at the Table of Contents:
    Chap. 1 - New Systems and New Technologies
               (21 essays)
    Chap. 2 - Making Service More Customer Friendly 
               (14 essays)
    Chap. 3 - Command and Control - Managing People 
               (30 essays)
    Chap. 4 - Pay Plans - Motivating and Paying for Performance 
               (14 essays)
    Chap. 5 - The Service Manager as Business Analyst 
               (22 essays)
    Chap. 6 - Public Relations - Communicating Your Value Story 
               (22 essays)
    Learn More
  2. DGB1 Wade Berquist: How Some Dealers are Capturing 40+ Additional Units by Selling Cars On the Service Drive!

    DGB1 Wade Berquist: How Some Dealers are Capturing 40+ Additional Units by Selling Cars On the Service Drive!

    $298.00

    (Recorded Webinar)
    Presenter: Wade Berquist, V.P. at Service Turn, a Division of TEGA Technologies
    Original Air Date: February 5, 2013
    Program Length: 82 minutes

    Presentation will include a case study of a Kia dealership that went from zero to 20+ units per month off the Service Drive. Learn about the process, the technology and the accountability that makes it work.

    Every month dealers spend thousands of dollars advertising to drive traffic into their showrooms. At the same time, qualified potential buyers are driving in and out of your service department every day.

    Visit with Wade Berquist as he describes how some dealers are realizing significant incremental sales by employing this service lane prospecting model.

    You will learn:
    Why and how this is much more than customer data mining!
    How to create accountability with job descriptions, daily plans, word tracks and even new pay plans.
    About new technologies that assist your service-to-sales strategies
    How to learn from other dealerships where service-to-sales has succeeded
    How to track results and measure the return on investment

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one live webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation Learn More
  3. DGE2 Sidney Haider: Seven "Ps" for Success in Accessory Sales

    DGE2 Sidney Haider: Seven "Ps" for Success in Accessory Sales

    $298.00

    (Recorded Webinar)
    Original Air Date: May 9, 2013
    Presenter: Sidney Haider of izmocars
    Program Length 100 minutes

    Still un-tapped by most dealerships - Accessories are a $30+ Billion Market! How to get in the game. Some dealers bag an extra $500 to $1,000 gross profit per unit.

    Sidney Haider comes to this Webinar topic not just from izmocars, but from hands-on dealership experience where capturing accessory sales was developed into an art form…a very profitable and successful art form. Sidney will share what he sees as the Best Practices for selling accessories in the dealership environment.

    You will learn:

    The presentation methods that work best in a digital dealership age and what to avoid
    A new staffing template based on each employee's role in selling more accessories
    Processes for moving the sale forward depending on where the customers engage
    How to test your product mix for effective selling
    The right pricing strategies
    Pay plans to motivate the key players

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason! Learn More
  4. DGE4 Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!

    DGE4 Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!

    $298.00

    (Recorded Webinar)
    Original Air Date: May 23, 2013
    Presenter: Lloyd Schiller
    Program Length 95 minutes

    If you continually find yourself "balancing" your best technicians' hours by giving them "gravy" maintenance tasks, a "re-think" is in order.

    Improvements include a much better-served customer, improved CSI & profitability, and a better-focused management team!

    The 1980s saw the introduction and growth of teams, simple support groups and lateral support groups…all of which provided benefits to smooth shop operation. But the accelerating growth and influence of advanced technologies are forcing some primarily large and high-line dealerships to conclude that a new organization in service is required to help them make the grade.

    Join Lloyd for this special presentation, featuring two case studies of a "re-thinking" of how the service department organizes and compensates productive technicians for a smoother, faster and more profitable work flow.

    Caveat: Lloyd cautions that smaller dealers and most Asian import dealerships will not find an immediate application for the lessons learned via these case studies. But if you have 15 or more technicians, are a large High Line or Domestic Dealership, the ideas and suggestions will definitely apply.

    You will learn:
    How to re-engage managers in the dispatching of work so that the best technician available gets the job that fits his/her skills most closely
    How to alter pay plans to match the skill needed to satisfy the customer quickly and efficiently - one dealership case study involves a union shop
    How to organize the shop workforce so that all are focused on the customer's immediate needs
    Why all this leads to improvements in CSI, in job satisfaction and department profits

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason!
    Learn More
  5. K1M4 |  MP4, MP3 and PDF Handouts on a Flash Drive!! Brooke Samples: Forecasting 2014: A step-by-step guide for creating actionable dealership forecasts that yield results!

    K1M4 | MP4, MP3 and PDF Handouts on a Flash Drive!! Brooke Samples: Forecasting 2014: A step-by-step guide for creating actionable dealership forecasts that yield results!

    Regular Price: $298.00

    Special Discount Price: $198.00

    MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive - Free Shipping!!

    Presenter: Brooke Samples of Profit Blueprints LLC
    Program Length: 80 Minutes

    Next year promises to be great for auto retailers. Develop strategies to seize the opportunities with a great forecasting process.

    This webinar is designed to be a thought-starter and to answer the questions, how and why dealers should create a forecast.

    Your forecast helps you define and create measurable targets, forcing you and your managers to then develop realistic action plans that will help you reach accomplish your goals.

    You Will Learn:

    ## Why "Thinking Big" is the only way to go
    ## How to get your managers engaged and committed to the outcomes of your forecast
    ## At what stage to include all of the employees in your forecast
    ## The best way to create action plans to fulfill forecast goals
    ## Why to tie the forecast to your pay plans
    ## How to stay "on track" to reach your goals
    ## How to make a fair allocation of Fixed Expenses Learn More
  6. MHI2 | Workshop Executive Summary | Best Practices for Hiring and Training Dealership BDC Representatives

    MHI2 | Workshop Executive Summary | Best Practices for Hiring and Training Dealership BDC Representatives

    $39.00

    PDF Download

    All about the important role of the BDR (Business Development Rep)…looking at job descriptions, pay plans, staff scheduling, mystery shopping and performance mentoring. Learn More
  7. CHH1 Ed Kovalchick: The Habits & Practices of the Exceptional Service Manager

    CHH1 Ed Kovalchick: The Habits & Practices of the Exceptional Service Manager

    $97.00

    (CD Audio Recording of Online Workshop)
    Original Air Date: August 7, 2013
    Presenter: Ed Kovalchick. Speaker info - http://www.dealersedge.com/Kovalchick
    Program Length: 80 minutes

    Some Service Managers are Business Builders…Others treat business like it is something that just happens! Learn what makes some Service Mangers truly Exceptional!

    The days when service could get by just waiting for customers to appear on the service drive are quickly coming to an end. Vast improvements in vehicle quality coupled with the lengthening of mfg. service intervals means you expect fewer cars in your service drive.

    The best service managers are planning now to re-invent their businesses to adjust to the new reality in service. This workshop is focused on what makes these service managers stand out in the crowd.

    Ed Kovalchick has traveled the country (and beyond) and has met a lot of truly exceptional service managers…join us for this workshop and hear Ed's take on what makes the best, the truly exceptional!

    What Exceptional Service Managers do Every Day when it comes to:

    Employee Communication
    Internal Training and Coaching
    Managing People
    Marketing and Merchandising his/her department
    Relationships with other dealership departments
    Facility Management
    Building Positive Customer Relationships
    Setting and then Attaining Financial Objectives
    Knowing How and When to Celebrate!

    SUBSCRIPTION OPTION:
    Upgrade your Workshop purchase to include a 1-year subscription to include a mailed CD Soundtrack all Fixed Operations Workshops in the next 12 months (15+ Workshop CDs). For just $200 more than what you pay for this single Workshop… you will receive a copy of each new Fixed Operations Workshop as they become available… typically one or more per month. That is a total of just $297 for your Fixed Ops Soundtrack CD Subscription. Total retail value of all Soundtracks to be mailed is over $1500. And you are free to cancel at any time during the first 6 months and receive a refund of the additional $200 paid for this order upgrade… Cancel for any reason! Learn More
  8. CHJ2 Rob Campbell: 7 Essential Service Department Measurements

    CHJ2 Rob Campbell: 7 Essential Service Department Measurements

    $97.00

    (CD Audio Recording of Online Workshop)
    Original Air Date: October 9, 2014
    Rob Campbell of The Mironov Group - Speaker info - www.dealersedge.com/Campbell
    Program Length: 70 minutes

    7 Service Management Fundamentals that, when implemented properly, yield impressive results and record-breaking profit performance.

    Join Rob Campbell for this in-depth discussion and review of these 7 fundamentals and how you can add an "artist's touch" to your management skills.

    You will learn:

    Structured techniques to improve your effective labor rate and gross profit
    How to improve your Quick Lane Service process to guarantee upstream profits
    How to determine what your shop REALLY sells and how to maximize these sales while maintaining high CSI
    Why most service marketing plans fail and how to create a winning campaign

    SUBSCRIPTION OPTION:
    Upgrade your Workshop purchase to include a 1-year subscription to include a mailed CD Soundtrack all Fixed Operations Workshops in the next 12 months (15+ Workshop CDs). For just $200 more than what you pay for this single Workshop… you will receive a copy of each new Fixed Operations Workshop as they become available… typically one or more per month. That is a total of just $297 for your Fixed Ops Soundtrack CD Subscription. Total retail value of all Soundtracks to be mailed is over $1500. And you are free to cancel at any time during the first 6 months and receive a refund of the additional $200 paid for this order upgrade… Cancel for any reason! Learn More
  9. FRC1  |  MP3 Audio Files, MP4 Video Files and PDF Handouts on a Flash Drive!! | The Rob Campbell Collection…

    FRC1 | MP3 Audio Files, MP4 Video Files and PDF Handouts on a Flash Drive!! | The Rob Campbell Collection…

    $499.00

    MP3 Audio Files, MP4 Video Files and PDF Handouts on a Flash Drive - Free Shipping!!
    Presenter: Rob Campbell

    Learn the Essential Skills of Fixed Operations Management

    5 Workshop Recordings Including:

    7 Essential Measurements for Fixed Operations Mgt Success
    How to Shrink W.I.P. and Unapplied Labor
    Fixed Operations Pay Plans… 5 Reasons Some Fail
    How to Stop Losing Service Business to the Aftermarket
    Key Performance Indicators for the Parts Department

    Over 5 hours of expert instruction with tips and suggestions on how you can Achieve Success in your Fixed Operations Management Career!

    Special Collection/Package Offer:

    Purchased individually, these 60-minute value-packed workshops cost $298 each. Total value for all 5 Workshops = $1,490!
    Buy this Flash Drive Collection and pay only $499

    All 5 Workshops preloaded onto a DealersEdge Flash Drive… Only $499!

    Includes:

    Full Set of Video Recordings (MP4)… just plug into your laptop and view at your leisure… even when away from your desk or WiFi coverage. All 5 Workshops in DVD format!
    Full Set of Audio/Soundtrack Recordings (MP3)… Play directly from the USB Flash Drive or download to your phone or other device for the ultimate in portability!
    All Pre-Loaded onto a DealersEdge Flash Drive for your convenience!

    Subscription Option:

    You can upgrade your Rob Campbell Collection purchase to include this Flash Drive Collection plus a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live DealersEdge Workshops (45+ per yr) and our online library of over 200 Recordings of past programs. For just $99 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this Flash Drive Collection. You are free to cancel at any time during the first six months and receive a refund of the additional $99 paid for this upgrade - for any reason!
    Learn More
  10. FSN1 | MP3 Audio Files, MP4 Video Files and PDF Handouts on a Flash Drive!! | The Steve Nickelsen Workshop Collection...

    FSN1 | MP3 Audio Files, MP4 Video Files and PDF Handouts on a Flash Drive!! | The Steve Nickelsen Workshop Collection...

    $499.00

    FSN1 | MP3 Audio Files, MP4 Video Files and PDF Handouts on a Flash Drive!! | The Steve Nickelsen Workshop Collection...

    Valuable insights from Steve Nickelsen on how to move your dealership or auto group to the next level of performance, sales and profits…
    MP3 Audio Files, MP4 Video Files and PDF Handouts on a Flash Drive - Free Shipping!!
    Presenter: Steve Nickelsen

    5 Highly Acclaimed Workshops in the Collection:

    How to Coach Your Team to Record-Breaking Results
    New Trends in Automotive Sales Force Management
    Strategic Planning Sessions - Step-by-Step How to
    Why 70% of Used Car Depts Underperform - How to Fix
    The Habits & Practices of Exceptional Used Car Mgrs


    Over 5 hours of expert instruction with tips and suggestions on how you can better understand Dealership Financial Management and Improvement Strategies!

    Special Collection/Package Offer:

    Purchased individually, these 60-minute value-packed workshops cost $298 each. Total value for all 5 Workshops = $1,490! Buy the Collection and pay only $499!
    Purchase All 5 preloaded onto a DealersEdge Flash Drive… Only $499!

    Includes:

    Full Set of Video Recordings (MP4)… just plug into your laptop and view at your leisure… even when away from your desk or WiFi coverage. All 5 Workshops in DVD format!
    Full Set of Audio/Soundtrack Recordings (MP3)… Play directly from the USB Flash Drive or download to your phone or other device for the ultimate in portability!
    All Pre-Loaded onto a DealersEdge Flash Drive for your convenience!

    Subscription Option:
    You can upgrade your Steve Nickelsen Collection purchase to include this Flash Drive Collection plus a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Workshops (45+ per yr) and our online library of over 200 Recordings of past programs. For just $99 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription
    Learn More

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