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  1. How to Create a Consistent & Professional Service Lane Selling Process

    DDI4 How to Create a Consistent & Professional Service Lane Selling Process

    $298.00

    (Recorded Webinar)
    Presenter: Steve Kwiatkowsk
    Original Air Date: September 23, 2010
    Program Length: 1 hour 31 minutes

    How can your service department create the consistent selling process so often in evidence in the showroom?  This question has vexed dealers and service managers for decades.  The selling discipline taught and enforced in so many dealership showrooms is almost always absent once you get to their service drives.  System-selling guru, Steve Kwiatkowski of Liqqid Inc. will bring you real life examples of dealerships employing new tools to impressively increase maintenance package sales. Meet some of the dealer and service managers as they tell you how their success was realized. We all know there are huge profits to be earned in these sales – now you can learn how other dealerships have achieved their success in selling more high-profit maintenance packages.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  2. Mastering New-Age Parts Department Management - Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

    BMPH Mastering New-Age Parts Department Management - Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

    $298.00

    Mastering New-Age
    Parts Department Management
    Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

    For the past decade we've had the pleasure of working with Chuck Hartlé, one of the most respected Parts experts in the business. As many of you know, Chuck is recognized as a founder of "new-age" Parts Management. His ideas go beyond traditional approaches to inventory control and focus on maximizing technology to improve Parts profits.
     

    The DealersEdge editors recently sat down with Chuck and asked him 50 of the toughest questions facing today's Parts Manager. His answers are compiled in an all new resource I think you'll find useful.

    A sneek peek at what you'll find in 120+ idea-packed pages:
    • Inventory Management - It All Starts Here
    • What should I really be looking at to measure parts department performance?
    • Is there a point of diminishing return when trying to fine tune parts inventory?
    • What's the perfect balance of "width" and "depth?"

    • Managment Matters - Parts, People & Profits
    • How can we get parts and service managers to work together more effectively?
    • Are fill rates and level of service performance really under the parts manager's control?
    • What do I do when the financial statement and management reports are at odds?

    • Source Accounting - Technological Solutions for Improving Parts Performance
    • Are there really innovative ways to free frozen capital in my parts inventory?
    • How do I deal with inventory fluctuations when dealing with multiple manufactures?
    • What is Source Matrixing and how can it help me?

    • System Set Up - What's in Your DMS Toolbox?
    • Should I trust the default settings on my system?
    • How do I download a stock order from my DMS?
    • What's the best way to use Price Escalator tables?

    • Building Your Wholesale Parts Business - Identifying Your Market Niche
    • Any suggestions for getting more sales from my existing wholesales parts customers?
    • What can I do to differentiate my wholesale business in a competitive market?
    • Is there any way to turn parts delivery from a cost center into a revenue center?

    • Controllng Obsolescence & Excess Inventory
    • What's the difference between excess and obsolete inventory?
    • How to I get rid of excess inventory without crushing my bottom line?
    • Can you give me a definition of "emergency" purchase that my staff will understand?

    • Nuts & Bolts - Chuck Hartlé on the Future of Dealership Parts Management
    • Do traditional parts return methods make sense?
    • How do I set up a bulk oil or tire program?
    • What is "stock netting" and will it help profits?
    Learn More
  3. DEG1 Mike Nicholes Presents: Benchmarks from the Best Parts Managers

    DEG1 Mike Nicholes Presents: Benchmarks from the Best Parts Managers

    $298.00

    (Recorded Webinar)
    Presenter: Mike Nicholes of Nicholes Capital Management
    Orginal Air Date: July 07, 2011
    Program Length: 70 minutes

    What numbers define superlative performance in parts inventory management and what are the best practices that help the “Best” be the “Best”.

    It is absolutely no secret that parts inventory management is a complicated numbers and measurement game. More than any other profit center in a dealership, performance is measured by a complex set of data, statistics and calculations. Most of the performance ‘bench marks” employed in evaluating the parts department have been around for decades – but are they the right ones to define who is and is not doing a great job managing the inventory? According to Mike Nicholes, “For decades dealers have been using 'turn' and 'months of supply' to define the correct inventory; both are totally inaccurate and are only ratios that do not speak to the quality of the assortment of parts used to fill the need of technicians and customers.” Mike takes both an old and new look at parts inventory management benchmarks and will tell you how to define success in this important asset management position.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  4. DEI2 Steve Nickelsen:  New Trends in Compensation – Getting Past “Percentage of the Gross”

    DEI2 Steve Nickelsen: New Trends in Compensation – Getting Past “Percentage of the Gross”

    $298.00

    (Recorded Webinar)
    Presenters: Steve Nickelsen of Nickelsen Partners and Chris Harrell of Chris Harrell Consulting
    Original Air Date: September 8, 2011
    Program Length: 110 minutes

    What are the new compensation alternatives? What will motivate Gen “Y”? What if they don’t like your lollypops? Possible friction between Gen “Y” and current Gen “X” managers? With Special Guest and Gen “Y” Consultant – Chris Harrell.

    Almost since the beginning of auto retailing, the pay plans have been “a percentage of the gross profit.” It is just not working as well as it did before (if it every really performed). With 70 million Gen “Y” in the workforce, their seemingly quirky attitudes and expectations cry out for a “new way” to pay and manage your managers and your sales staff. So, what kinds of pay plan changes are successful, forward-thinking dealers bringing into play? And will these new compensation models help you reach your goals?

    You will learn:
    Why “percentage of the gross” is not working as well as it used to
    How to identify clear-cut goals in your compensation planning
    How you can balance the needs of newer Gen “Y” sales staff with very different needs of older generation staff members
    Case Studies of several dealerships that have tackled this challenge and a report on their successes and progress
    Exactly what does motivate Gen “Y” and how does differ from traditional showroom command and control models
    Why this new generation doesn’t respond to traditional “Help Wanted” ads – and some samples of ads that do work
    Why this generational change may pose the biggest challenge to car dealers in decades

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  5. DEK3 Steve Kwiatkowski: What's New in Service Lane Selling - Building a Consistent Selling System

    DEK3 Steve Kwiatkowski: What's New in Service Lane Selling - Building a Consistent Selling System

    $298.00

    (Recorded Webinar)
    Presenter: Steve Kwiatkowski, Liqqid, Inc.
    Original Air Date: November 17, 2011
    Program Length: 92 minutes

    Case Studies of how service departments have achieved huge sales increases by consistently delivering a professional selling presentation

    How can your service department create the consistent selling process so often in evidence in the showroom? This question has vexed dealers and service managers for decades. The selling discipline taught and enforced in so many dealership showrooms is almost always absent once you get to their service drives. Stem-selling guru, Steve Kwiatkowski of Liqqid Express. will bring you real life examples of dealerships employing new tools to impressively increase maintenance package sales. Meet some of the dealer and service managers as they tell you how their success was realized. We all know there are huge profits to be earned in these sales – now you can learn how other dealerships have achieved their success in selling more high-profit maintenance packages.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  6. DEL2 Ken Hite: How to Rebuild Trust with Your Service Customers

    DEL2 Ken Hite: How to Rebuild Trust with Your Service Customers

    $298.00

    (Recorded Webinar)
    Presenter: Ken Hite of Clear Mechanic
    Original Air Date: Thursday December 8th
    Program Length: 80 minutes

    Service customers cite "lack of trust" for abandoning your service dept. - Learn how you can turn that around and earn their business.

    Are you losing service business because the customer simply does not trust you? The honest answer for most is -yes! We can argue that stereotypes fostered by bad publicity feed a misconception, but more often than not, we have earned a good bit of that mis-trust.

    Customers want to do business with businesses they trust. But for decades consumer research surveys have indicated that customers rank the automotive repair shops near the bottom of all their customer service experiences. Number 1 reason - Lack of Trust!

    The number 2 reason is lack of communication between service advisor and customer. Lack of trust and communication are costing the dealership a lot of profits.

    But service advisers who are seen as trusted experts by their customers close 20% more of their additional service recommendations. How do the best dealerships and independent service providers build trust with their customers? Join Ken Hite of Clear Mechanic for a special "how to" session on building trust in the service drive.

    You will learn:
    The 4 pain points in the dealership service experience and how to ease them
    Better ways to explain and validate repair recommendations
    The role of transparency in developing a service customer's trust
    Foolproof ways to make the service experience more transparent
    How to use mobile apps and Smart Phone technology to keep customers in the loop
    The role social media can play in building your service reputation

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  7. DFI3 Sandi Jerome: How Lead Controllers/CFOs Can Master the Management of Multiple Dealer Group Locations and Staffs

    DFI3 Sandi Jerome: How Lead Controllers/CFOs Can Master the Management of Multiple Dealer Group Locations and Staffs

    $298.00

    (Recorded Webinar)
    Original Air Date: September 20, 2012
    Presenter: Sandi Jerome, Sandi Jerome Consulting
    Program Length: 75 minutes

    Master the art of "managing at a distance". Group Controllers or CFOs are challenged to maintain tight financial and business office discipline at groups with 2 to 20+ locations. Learn tips and tactics for keeping everything and everybody in line.

    "When the cat's away, the mice will play." But cats do not have the benefit of modern technology and management techniques. But you do!

    The growth and dominance of small to medium sized dealer groups has done nothing but accelerate over the past decade or so. Today the average non-mega dealer group controls six to seven locations, and groups in this category account for a huge percentage of the total dealership population

    The growth of this dealership ownership structure is a challenge for those charged with keeping it all running smoothly. This is especially true for the Group CFO or Lead Controller.

    Even if we are only talking about two or three locations, the CFO/Controller cannot be in more than one place at a time.

    Sandi Jerome has both personal and client experiences to share with you on this topic via this Webinar.

    You will learn:
    Various consolidated reporting options - even for multiple financial statement formats
    Ways to standardize processes and procedures
    How to monitor to make sure each location is playing by the rules
    How to specifically monitor 10 of the most important accounts and functions

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  8. I3M4 |  MP4, MP3 and PDF Handouts on a Flash Drive!! Sandi Jerome: How Lead Controllers/CFOs Can Master the Management of Multiple Dealer Group Locations and Staffs

    I3M4 | MP4, MP3 and PDF Handouts on a Flash Drive!! Sandi Jerome: How Lead Controllers/CFOs Can Master the Management of Multiple Dealer Group Locations and Staffs

    Regular Price: $298.00

    Special Discount Price: $198.00

    MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive - Free Shipping!!

    Original Air Date: September 20, 2012
    Presenter: Sandi Jerome, Sandi Jerome Consulting
    Program Length: 75 minutes

    Master the art of "managing at a distance". Group Controllers or CFOs are challenged to maintain tight financial and business office discipline at groups with 2 to 20+ locations. Learn tips and tactics for keeping everything and everybody in line.

    "When the cat's away, the mice will play." But cats do not have the benefit of modern technology and management techniques. But you do!

    The growth and dominance of small to medium sized dealer groups has done nothing but accelerate over the past decade or so. Today the average non-mega dealer group controls six to seven locations, and groups in this category account for a huge percentage of the total dealership population

    The growth of this dealership ownership structure is a challenge for those charged with keeping it all running smoothly. This is especially true for the Group CFO or Lead Controller.

    Even if we are only talking about two or three locations, the CFO/Controller cannot be in more than one place at a time.

    Sandi Jerome has both personal and client experiences to share with you on this topic via this Webinar. Learn More
  9. DHD3 Steven Bernstein J.D.: New NLRB "Quickie Election" Rules Make Dealers Vulnerable…What to do when the Union comes knocking…

    DHD3 Steven Bernstein J.D.: New NLRB "Quickie Election" Rules Make Dealers Vulnerable…What to do when the Union comes knocking…

    $97.00

    (Recorded Online Workshop)
    Original Air Date: April 17, 2014
    Presenter: Steven Bernstein J.D.
    Program Length: 90 minutes.

    With a Union-friendly White House and the power of executive "rule making," many smaller bargaining units…like car dealers..become likely targets!

    Upending representation procedures that have stood the test of time, the U.S. National Labor Relations Board has revised its proposed rules in an apparent effort to expedite the union election process.

    Unions are expected to capitalize on these regulatory changes by stepping up organizing activity in an effort to reverse decades of decline.

    Labor law specialist Steven Bernstein J.D. will join DealersEdge for a workshop reviewing what you can legally do when the Union comes knocking.

    You Will Learn:

    ## About recent developments at the NLRB and their impact on dealerships
    ## About the latest tactics employed by organizers targeting retail automotive
    ## About the early warning signs of union activity and how to react
    ## Practical and lawful steps to effectively communicate with employees
    ## About "Quickie Elections" and how to operate within the new compressed time table
    ## How to implement lawful policies to protect your dealership from organization efforts

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  10. DHJ4 Sandi Jerome: The 5 Key Habits of Super Star Controllers & Office Managers

    DHJ4 Sandi Jerome: The 5 Key Habits of Super Star Controllers & Office Managers

    $97.00

    (Recorded Online Workshop)
    Original Air Date: October 23, 2014
    Presenter: Sandi Jerome. Speaker info - DealersEdge.com/Jerome
    Program Length: 60 minutes

    Get past being a "bean counter"… Control the top 3 Issues… Cash, Time and Profit… Plus 4 more "habits" of Super Star Controllers and Office Managers.

    One of the most important habits of Super Star Controllers & Office Managers is being proactive. The most effective at their responsibilities anticipate demanding situations and have a ready strategy and solution for each.

    Join technology guru Sandi Jerome as she profiles the Super Star Controllers and Office Managers she has met and worked with over decades.

    You will learn:

    How to use a Daily Cash Report to better manage Cash Flow
    How to get more out of your office staff by creating deadlines and objectives
    How to reconcile the Financial Statement's Net Profit to the "numbers" provided by sales and fixed operations
    How to balance your personal life and endure less work-related stress
    How to better interact with other managers and the dealer as you grow as a manager

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More

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