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  1. DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    $97.00

    DHC2 Greg Criss: Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

    (Recorded Online Workshop)
    Original Air Date: March 13, 2014
    Presenter: Greg Criss
    Program Length: 90 minutes

    How to create a Career Path for positions that do not appear to have one. Learn how recognition and career advancement are better motivators than money alone.

    You can't fault service and advisors from wondering…"Where do I go from here?"

    Traditionally, dealership fixed operations does not provide for many avenues that the rank and file can aspire to. That usually results in the dealership using the pay plan as the primary motivator. But it is also clear that employee recognition and career advancement rank higher than money as a primary motivator.

    Fixed Ops expert Greg Criss says that dealerships can improve employee retention and morale, as well as attract better applicants by offering a clear career path…a way for them to move up in the business.

    You Will Learn:

    ## How to help technicians and service advisors set achievable career goals
    ## Ways to identify an employee's knowledge base, skills and other usable assets
    ## An easy-to-use method for creating accurate job descriptions
    ## The role of "special projects" in career pathing
    ## How to start a coaching/mentoring program for service employees

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  2. CHH1 Ed Kovalchick: The Habits & Practices of the Exceptional Service Manager

    CHH1 Ed Kovalchick: The Habits & Practices of the Exceptional Service Manager

    $97.00

    (CD Audio Recording of Online Workshop)
    Original Air Date: August 7, 2013
    Presenter: Ed Kovalchick. Speaker info - http://www.dealersedge.com/Kovalchick
    Program Length: 80 minutes

    Some Service Managers are Business Builders…Others treat business like it is something that just happens! Learn what makes some Service Mangers truly Exceptional!

    The days when service could get by just waiting for customers to appear on the service drive are quickly coming to an end. Vast improvements in vehicle quality coupled with the lengthening of mfg. service intervals means you expect fewer cars in your service drive.

    The best service managers are planning now to re-invent their businesses to adjust to the new reality in service. This workshop is focused on what makes these service managers stand out in the crowd.

    Ed Kovalchick has traveled the country (and beyond) and has met a lot of truly exceptional service managers…join us for this workshop and hear Ed's take on what makes the best, the truly exceptional!

    What Exceptional Service Managers do Every Day when it comes to:

    Employee Communication
    Internal Training and Coaching
    Managing People
    Marketing and Merchandising his/her department
    Relationships with other dealership departments
    Facility Management
    Building Positive Customer Relationships
    Setting and then Attaining Financial Objectives
    Knowing How and When to Celebrate!

    SUBSCRIPTION OPTION:
    Upgrade your Workshop purchase to include a 1-year subscription to include a mailed CD Soundtrack all Fixed Operations Workshops in the next 12 months (15+ Workshop CDs). For just $200 more than what you pay for this single Workshop… you will receive a copy of each new Fixed Operations Workshop as they become available… typically one or more per month. That is a total of just $297 for your Fixed Ops Soundtrack CD Subscription. Total retail value of all Soundtracks to be mailed is over $1500. And you are free to cancel at any time during the first 6 months and receive a refund of the additional $200 paid for this order upgrade… Cancel for any reason! Learn More
  3. CPL3 Steve Nickelsen: All Dealership Mgrs: How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results

    CPL3 Steve Nickelsen: All Dealership Mgrs: How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results

    $97.00

    Audio CD
    Original Air Date: December 28, 2014
    Presenter: Steve Nickelsen of Nickelsen Partners Speaker info - www.DealersEdge.com/Nickelsen
    Program Length: 80 Minutes

    Being a successful manager is all about getting the very best out of every member of your team. Learn the magic of one-on-one coaching.

    In the car business, being a manager is almost always equated with producing Gross or Net Profits. But that is just how you keep score. The managers who truly succeed have mastered the techniques necessary to connect with each person reporting to them and in the process guide them to the results that will show up on the financial statement.

    Join Steve Nickelsen for a 60 minute presentation on the process of one-on-one management coaching. Learn how to standardize team member coaching sessions so that your reporting team members know what is expected of them and how they will achieve success. Follow this process and watch both your team's and department's results reach new record-breaking results.

    You will learn:

    How to schedule 1-on-1 meetings with each team member on a predictable and set schedule
    How to present and review broad standards and goals for each team member
    How to make accountability a part of your process… and not just a slogan
    How to provide support, direction, troubleshooting and guidance
    How to focus on concrete and measurable actions for each team member
    How to recognize and reward each team member in line with their performance
    How to lead your department(s) to success and record-breaking financial results Learn More
  4. BJSG Dealership Sales & Marketing Management... What's Working... What's New...2015

    BJSG Dealership Sales & Marketing Management... What's Working... What's New...2015

    $198.00

    Available in PDF and Hard Copy Format

    Essays from Workshops Presented by Dealership Sales & Marketing Experts Focusing on What is Working for Your Peers

    Benefits:

    1. Zero in on What Your Peers in other dealerships are doing to enjoy fantastic sales and profit growth…
    2. Sharpen and Hone Your Basic, But Critical, Management Skills
    3. Discover the Habits & Practices of the Very Best Dealership Sales, BDC and Marketing Managers
    4. 125+ Pages of Essays Drawn from the Content of Recent DealersEdge Workshops as presented by Auto Industry Experts!

    Essays Included in this 125+ Page Collection:
    CHAPTER 1 - What's Working in Sales Mgt…

    5 Biggest Bottom Line Opportunities for Sales Mgrs
    Fixing the F&I Bottleneck W/O Killing Profits
    Why 70% of All U.C. Depts Underperform
    Top 10 Digital Marketing Mistake for Auto Dealers
    How to Reconcile Sales & CRM Gross to the Acct'g Gross

    CHAPTER 2 - Basic Management Skills for Sales & Mktg Mgrs…

    Get the Best from Your Team with One-on-One Coaching
    Step-by-Step Forecasting Guide that Gets Results
    Effective Pay Plan Formulas
    What's New in Pre-Employment Screening

    CHAPTER 3 - Habits & Practices of the Best Sales & Mktg Managers

    Habits & Practices of Exceptional Used Vehicle Mgrs
    Habits & Practices of Exceptional BDC Mgrs
    Habits & Practices of Exceptional F&I Mgrs

    CHAPTER 4 - BDC Management Concepts…

    Best Practices for Building Your BDC
    Hiring & Training Dealership BDC Reps
    Top 5 Steps to Ensure Immediate BDC Mgr Improvements

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Online Workshops (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $300 paid for this upgrade - for any reason! Learn More
  5. DJL3 Steve Nickelsen: Guiding Your Team to Success… The Management Magic of One-on-One Coaching

    DJL3 Steve Nickelsen: Guiding Your Team to Success… The Management Magic of One-on-One Coaching

    $97.00

    (Recorded Online Workshop)

    Original Air Date: December 17. 2015
    Featuring: Steve Nickelsen
    Program Length: 60 Minutes

    Becoming a successful manager is all about getting the very best from every member of your team.
    Learn the secrets of "1 on 1 Coaching" and how this skill can make you a super star manager!

    Workshop Take-Aways:

    •How to schedule 1-on-1 meetings with each team member
    •How to present standards and goals
    •How to create accountability
    •How to provide support, direction, and guidance
    •How to focus on measurable actions
    •How to recognize and reward in line with performance
    •How to lead your department(s) to record-breaking results

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason!



    Learn More
  6. BKSE 5-Minute Guide to... Sales Success Coaching

    BKSE 5-Minute Guide to... Sales Success Coaching

    $247.00

    Book Available in Downloadable .PDF or Hard Copy Format - Shipping is FREE!

    Quick & Easy to Deploy Training Sessions for those...
    Teachable Moments at your sales meetings
    One-on-One Coaching of New Hires, or...
    ... with Underperforming Sales Team Members

    For every Sales Manager, "Teachable Moments" occur every day... moments when a deficiency is noticed and an opportunity created for positive reinforcement and coaching!
    "Teachable Moments" can occur one-on-one, but also as a productive addition to your regular sales meetings!
    This DealersEdge Guide is packed with short lessons (typically 1 page) addressing every correctable deficiency keeping your sales team members from improvment and sales success!
    Every Sales Manager looking for a convenient way to coach sales team members to success... simply must own this resource!

    What's Included:

    Short and focused training lesson organized into these 9 Chapters ... 140 Lessons ...

    Chapter 1 - Meet & Greet
    Chapter 2 - Building Rapport
    Chapter 3 - Qualifying the Prospect
    Chapter 4 - Presentation
    Chapter 5 - Overcoming Objections
    Chapter 6 - Negotiating
    Chapter 7 - Closing the Sale
    Chapter 8 - Delivery & Follow Up
    Chapter 9 - Skills Development & Self-Motivation

    In which areas does your Sales Team need some help?

    Included with your purchase of this Guide, you will receive a CD containing Word files of each artcle/lesson found within.
    That's 140 Word files so that you can print out individual copies for your Sales Staff...
    ... or perhaps even cut & paste your own in-house "Sales Tips Newsletter".... with content you choose for today's needs of your sales team members.
    Free and included with your Order!

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $250 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  7. BKFG Dealership Fixed Ops - World Class Best Practices

    BKFG Dealership Fixed Ops - World Class Best Practices

    $298.00

    Available in PDF and Hard Copy Formats

    Essays from Workshops Presented by Dealership Sales & Marketing Experts

    Focusing on What is Working for Your Fixed Operations Peers

    What's Inside this 200 Page Guide:

    Service Management Ideas… 7 Essays taken from recent Fixed Ops Expert workshops focusing on ways to improve your service and parts business with better process.

    Service Marketing Ideas… 6 Essays again from recent DealersEdge Workshops focusing on how to market your service department more efficiently and effectively.

    Parts Management Ideas… 5 Essays centered on inventory management and parts department process.

    Body Shop Management Ideas… 2 Essays on how to wring more profit from your body shop operations.

    Human Resources for Fixed Ops… 5 Essays focusing on Basic HR skills for the Fixed Ops Manager. How to Hire. How to Fire. How to motivate to higher levels of performance.

    CHAPTER 1 - Service Management Ideas

    7 Absolutely Essential Service Management Key Performance Indicator
    3 Top Game Changes for Service for Focused & Immediate Improvement
    5 Keys to Avoiding the Perils of a Factory or Ext'd Warranty Audit
    Service Menu Design & Profit Structuring… Art & Science
    5 Sure Fire Bottom Line Builders for Service Managers
    Forecasting: Your Guide for Creating Forecasts and Yield Big Results
    Effective Recall Handling- Fulfill Responsibility without Killing Profit

    CHAPTER 2 - Service Marketing Ideas

    Service Price vs. Value - Win Service Advisors First
    The Service Pricing Challenge: How to Leverage Your Competitiveness
    High Customer Expectations! How to Earn Great CSI & Retention
    Using a BDC in Service to Boost Service & Parts Profits
    Text Marketing and Customer Communications for the Service Department
    The Habits and Practices of the Exceptional Service Advisor

    CHAPTER 3 - Parts Management Ideas

    Re-Thinking the Parts Pricing Matrix to Maximize Profits
    How to Avoid Physical Parts Inventory Horror Stories
    Aging Parts Inventory…Valued Assets or Worthless Artifacts?
    The Habits & Practices of the Exceptional Parts Manager
    Advanced Parts Storage Techniques…More Storage without Costly Eqt

    CHAPTER 4 - Body Shop Management Ideas

    The Habits & Practices of the Exceptional Body Shop Manager
    Advanced Body Shop Management… Focus on Marketing & Profits

    CHAPTER 5 - Human Resources for Fixed Ops…Basic Skills

    Guiding Your Team to Success…Magic of One-on-One Coaching Skills
    Fearless Firing… Effective, Confident, Compassionate
    Labor Law Basics for Car Dealers… 4 Things You Need to Know
    Tips on How & Why to Hire Millennials
    Predicting Hiring Success for Better Auto Dealership Team

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $299 more than the price of this program, you get it all for a period of one year! That is a total of just $597 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $299 paid for this upgrade - for any reason! Learn More
  8. BKTJ Dealership Money-Manager's Playbook - World Class Best Practices

    BKTJ Dealership Money-Manager's Playbook - World Class Best Practices

    $298.00

    Published on Oct 1, 2016

    Learn what the best Dealership Financial Managers are doing to....

    -Nurture and Protect the Dealership's Assets
    -Maximize Profit and ROI
    -Take Advantage of New Savings and Money-Making Opportunities
    -Protect the Value of the Automotive Enterprise

    This Guide contains Executive Summaries of 24 Senior Dealership Management Topics... all drawn from DealersEdge Workshops featuring a team of Industry Experts... each a specialist in their field.

    Here's What's Included:

    Financial Controls & Analysis

    -Accounting Office Consolidation for Multi-Location Dealer Groups
    -How to Manage the Balance Sheet & Turn Paper Profits Into Hard Cash
    -How to Maintain Your Focus on Expense Controls... Even in the Good Times
    -How, Why & When to Create Your Own Captive Insurance Company
    -Which Government Agencies are Targeting Auto Dealers...How to Reduce Exposure

    Financial Controls & Analysis- Focus on Fixed Ops

    -The Service Pricing Challenge: How to Leverage your Competitiveness
    -5 Keys to Avoiding the Perils of Factory or Extended Warranty Audits
    -Re-thinking the Parts Pricing Matrix to Maximize Profits
    -Aging Parts... Valued Assets or Worthless Artifacts?
    -How to Avoid Physical Parts Inventory Nightmares... Getting Acct'g & Parts on Same Page

    Managing Dealership Information Systems & Costs

    -Dealership Technology Requirements for Increased Productivity in 2016-17
    -CyberSecurity... Evaluating Your Risks & Protecting the Dealership
    -Independent CRMs vs the DMS CRMs? How to Make an Informed Choice...
    -Gillrie Reports: How to Guard Against Sudden DMS Price Increases & Policy Changes

    Building & Protecting the Value of the Business

    -How Your Dealership Business Plan May be Eroding Future Enterprise Value
    -Dealership Valuation... "Blue Sky" is NOT What it Used to Be
    -Big Themes from the Kerrigan "Blue Sky Report"

    Nurturing Your Most Important Asset - Your Team

    -Guiding Your Team to Success... The Management Magic of One-on-One Coaching
    -Tips on How and Why to Hire Millennials (GenY) for Your Dealership
    -Predicting Success With a Better Hiring Process
    -Employment Law for Car Dealers... 4 Things you Need to Know
    -Fearless Firing... Effective, Confident & Humane...and Staying Out of Trouble

    ----------

    Our Team of Experts

    All the Essays in this Guide are Executive Summaries reporting on the expert content provided by these well-known auto industry experts:

    -Jodi Kippe, CPA and Kara Perkins CPA from Crowe Horwath
    -Brooke Samples from Profit Blueprints
    -Kevin Gilbreath, CPA and Senior Tax Manager at Crowe Horwath
    -Jim Radogna, Founder of Dealer Compliance Consultants
    -Les Silver, of the KEEPS Corporation
    -Erik Nachbahr, of Helion Technologies
    -Joe Riccie, CPA and Seth Danberry of WithumSmith & Brown
    -Paul Gillrie, of The Gillrie Institute
    -Rob Campbell, of WithumSmith & Brown
    -Ryan Kerrigan, of Kerrigan Advisors
    -Stuart McCallum CPA and Steve Schumacher CPA from Crowe Horwath
    -Stefan Drechsel, of The Gillrie Institute
    -Chuck Hartle', of PartsEdge
    -Steve Nickelsen, of Nickelsen/DealersEdge and Nickelsen Partners
    -Kevin Baumgart, of Hireology
    -Charles Feuss, J.D., of Kilpatrick Townsend & Stockton LLP
    -Mike Nicholes, of Nicholes Capital Management

    All represented in this Guide!

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $299 more than the price of this program, you get it all for a period of one year! That is a total of just $597 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $299 paid for this upgrade - for any reason! Learn More
  9. MKH2 | Workshop Executive Summary | Manage Your Balance Sheet Turn Your Profi ts Into Cash

    MKH2 | Workshop Executive Summary | Manage Your Balance Sheet Turn Your Profi ts Into Cash

    $99.00

    PDF Download

    On August 11, 2016, Brooke Samples, President of Profi t Blueprints LLC joined us for an online workshop
    to share her thoughts about the impact that your balance Sheet can have on many aspects of
    dealership business and ways to turn profi ts into cash.
    Over the course of her career with Lloyd Schiller’s Dealer Service Corp, NCM
    and VW University, today’s presenter, Brooke Samples, has analyzed over
    15,000 Dealership fi nancial statements. Over the past 18 years, Brooke
    Samples has coached and motivated hundreds of Dealership Managers in
    all departments across North America. Using her monthly fi nancial analysis,
    Profi t Blueprints, she compares Dealers’ fi nancial statements to key
    Benchmarks. She then uses her previous dealership experience, plus feedback
    from 18 years of Coaching & Consulting her Clients to help Managers
    utilize over 100 Action Plans.
    Th is report is a summary of Brooke’s comments and suggestions.
    ……….see Brooke’s Contact Details on the last page Learn More
  10. Steve Nickelsen: All Dealership Mgrs: How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results

    Steve Nickelsen: All Dealership Mgrs: How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Original Air Date: December 28, 2014
    Presenter: Steve Nickelsen of Nickelsen Partners Speaker info - www.DealersEdge.com/Nickelsen
    Program Length: 80 Minutes
    SKU DHL3

    Being a successful manager is all about getting the very best out of every member of your team. Learn the magic of one-on-one coaching.

    In the car business, being a manager is almost always equated with producing Gross or Net Profits. But that is just how you keep score. The managers who truly succeed have mastered the techniques necessary to connect with each person reporting to them and in the process guide them to the results that will show up on the financial statement.

    Join Steve Nickelsen for a 60 minute presentation on the process of one-on-one management coaching. Learn how to standardize team member coaching sessions so that your reporting team members know what is expected of them and how they will achieve success. Follow this process and watch both your team's and department's results reach new record-breaking results.

    You will learn:

    How to schedule 1-on-1 meetings with each team member on a predictable and set schedule
    How to present and review broad standards and goals for each team member
    How to make accountability a part of your process… and not just a slogan
    How to provide support, direction, troubleshooting and guidance
    How to focus on concrete and measurable actions for each team member
    How to recognize and reward each team member in line with their performance
    How to lead your department(s) to success and record-breaking financial results Learn More

Items 1 to 10 of 11 total

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