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  1. Business Development Center Diagnosis and Update

    DDF3 Business Development Center Diagnosis and Update

    $298.00

    (Recorded Webinar)
    Presenters: Steve Nickelsen and Bob Bartholomew from Nickelsen Partners along with a special auto dealer mystery guest.
    Original Air Date: June 17, 2010
    Program Length: 1 hour 32 minutes

    Is your BDC operating a peak profit-making efficiency – or are you still using the process and formulas of many years past? The idea of taking incoming phone calls out of the hands of showroom sales staff and even service advisors has taken firm root in many dealerships and dealer organizations. But like many of these “new ideas” the concept has now come of age. Join Steve Nickelsen and Bob Bartholomew – along with a special auto dealer guest – as we explore what more can be accomplished in this BDC tune-up session. If you have never tried the concept – or have tried and abandoned your BDC – you especially might want to take another look. Find the BDC success you have been missing. Learn More
  2. DGE1 Jennifer Suzuki: A Follow-Up Process to Increase Vehicle Sales to Unsold Internet Leads

    DGE1 Jennifer Suzuki: A Follow-Up Process to Increase Vehicle Sales to Unsold Internet Leads

    $97.00

    (Recorded Webinar)
    Original Air Date: May 2, 2013
    Presenter: Jennifer Suzuki of eDealerSolutions
    Program Length: 80 minutes

    Tips, Scripts and Templates for following up with unsold and otherwise cold Sales Leads.

    Even the best Internet sales reps only close about 10 percent of their Internet leads. According to expert Jennifer Suzuki that huge pile of now 'cold' leads still has some live…if you go about it with the right process.

    Join Jennifer for a special DealersEdge Webinar offering an informative discussion on how to capture those folks who just can't seem to make up their minds.

    You will learn:
    How sales people, BDC reps and managers can build and develop their own emails, phone scripts, and voicemails for effective follow up of cold leads.
    A process for each of the 3 types of follow ups…for 'walk ins', for 'Internet leads' and for 'phone ups' - that either did not show up for an appt. or did not buy after visiting the dealership
    Phone scripts and email templates that you can use for all three to increase be-backs, appointments and sales
    A strategy for keeping the prospects interested without being too invasive or aggressive.

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  3. MGF1 Best Practices for Your Dealership’s BDC

    MGF1 Best Practices for Your Dealership’s BDC

    $39.00

    PDF Download

    What your competition does not know and how you can use these Best Practices to beat them in a competitive marketplace

    Getting customers to raise their hands and indicate some interest in your vehicles is just the first step. Today that step is typically initiated by the customer after they have investigated both your dealership and its inventory online.

    The challenge for dealers today is to advance that "contact" to a face-to-face appointment. That usually is where your Business Development Center comes into the picture. And while this approach is not new, some dealers still struggle to make it work to their full benefit. Learn More
  4. DGG4 Joni Stuker: How to Generate Your Own Sales Leads by Effective Prospecting Via the BDC and Beyond!

    DGG4 Joni Stuker: How to Generate Your Own Sales Leads by Effective Prospecting Via the BDC and Beyond!

    $97.00

    (Recorded Webinar)
    Original Air Date: July 25, 2013
    Presenter: Joni Stuker of Owner Connect LLC
    Program Length: 75 Minutes

    The easiest way to generate leads is to buy them! But it might not be the most effective.

    But either way, it makes no sense to by-pass legitimate and workable Prospecting Strategies to capture sales opportunities before they start shopping. Joni will show you…

    You will learn:

    How to identify and maximize results from your "Circle of Influence"
    How to maximize results from the "Service to Sales" strategy
    How to identify "orphans" and complete a successful adoption
    How to use "Equity Alerts" to prompt more interest
    How to use incidental contact with prospects to get them in the buying mood

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  5. DHH2 Joni Stuker: Effective Dealership BDCs… What's Working & What to Avoid

    DHH2 Joni Stuker: Effective Dealership BDCs… What's Working & What to Avoid

    $97.00

    (Recorded Online Workshop)
    Original Air Date: August 14, 2014
    Presenter: Joni Stuker President of Owner Connect. Speaker Bio - www.dealersedge.com/Stuker
    Program Length: 90 minutes

    According to Joni Stuker there is a direct correlation between very successful dealerships and those employing an effective BDC strategy! Learn what is working for those who do BDCs best!

    Joni tells us that roughly 70% of all dealerships have something they call a BDC. But only a quarter of them are seeing any real or full success from the effort and expense.

    Join Joni as she explores what the most successful and effective BDCs have in common and how they make it work so well.

    You will learn:

    How to set daily performance standards
    Determining proper staffing levels & structure
    Effective strategies for recruitment, training and compensation
    All about "Hot Lead Follow Up Schedules"
    The Power of a LIVE T.O.---"Hold on…I have an idea!"
    Daily reporting to keep on plan
    How to work as a team with sales and service
    Where and how to start making a real difference with your BDC…

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  6. MHI2 | Workshop Executive Summary | Best Practices for Hiring and Training Dealership BDC Representatives

    MHI2 | Workshop Executive Summary | Best Practices for Hiring and Training Dealership BDC Representatives

    $39.00

    PDF Download

    All about the important role of the BDR (Business Development Rep)…looking at job descriptions, pay plans, staff scheduling, mystery shopping and performance mentoring. Learn More
  7. CHI2 Kevin Kiernan: Best Practice Hiring & Training for the Automotive BDC

    CHI2 Kevin Kiernan: Best Practice Hiring & Training for the Automotive BDC

    $97.00

    (CD Audio Recording of Online Workshop)
    Original Air Date: September 11, 2014
    Presenter: Kevin Kiernan - Proactive Dealer Solutions. Speaker info www.dealersedge.com/Kiernan
    Program Length: 80 Minutes

    All about the important role of the BDR (Business Development Rep)…looking at job descriptions, pay plans, staff scheduling, mystery shopping and performance mentoring.

    In this workshop we will take a view into the hiring and training of Automotive Call Center Reps and their impact on dealership profitability.

    Join DealersEdge and Kevin Kiernan of Proactive Dealer Solutions to discuss what is inevitably the most crucial department of a dealership now and in the future – the BDC Department.

    You will learn:

    What to look for in a BDR… Business Development Representative.
    How to create effective job descriptions and what to say in a job posting.
    How to create a balanced pay plan that works for the dealership and the employee.
    How to make the goals reasonable and achievable to maintain morale.
    How to monitor inbound and outbound sales and service calls
    How to make training recommendations through the use of Mystery Shopping.
    How to evaluate & elevate an underperforming rep.
    How to measure "Activity Levels"…maintaining the right ratio of inbound to outbound contacts.

    SUBSCRIPTION OPTION:
    Upgrade your Workshop purchase to include a 1-year subscription to include a mailed CD Soundtrack all Sales Management Workshops in the next 12 months (10+ Workshop CDs). For just $200 more than what you pay for this single Workshop… you will receive a copy of each new Sales Management Workshop as they become available… typically one or more per month. That is a total of just $297 for your Sales Management Soundtrack CD Subscription. Total retail value of all Soundtracks to be mailed is over $1500. And you are free to cancel at any time during the first 6 months and receive a refund of the additional $200 paid for this order upgrade… Cancel for any reason! Learn More
  8. DJA3 Joni Stuker: Habits & Practices of Exceptional BDC Managers

    DJA3 Joni Stuker: Habits & Practices of Exceptional BDC Managers

    $298.00

    (Recorded Online Workshop)
    Original Air Date: January 20, 2015
    Presenter Joni Stuker: Speaker Info - www.dealersedge.com/Stuker
    Program Length: 70 minutes

    Some BDCs Succeed Beyond Expectations… Others Flounder or even Fail. The Difference is almost always the Manager. The Exceptional BDC Mgr makes it work!

    Joni Stuker is a BDC pro with decades of experience and know-how when it comes to what makes a dealership BDC succeed. Join us for a 60-minute workshop where Joni will outline the habits and practices that make some BDC Managers stand out as Exceptional.

    You will learn how Exceptional BDC Mgrs all have Habits like these built into their work day routines:

    Set an effective Daily Work Plan
    Understand and practice the Power of a Live T.O.
    Promote interaction via the "Go Green" board
    Understand and apply the "45 Minute Rule"
    Use Dynamic Pay Plans tied to growth
    Achieves dealership goals thru "Self-Generating Appointments"

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $300 paid for this upgrade - for any reason! Learn More
  9. DJE4 Joni Stuker: BDC Managers - 5 Top Sure-Fire Bottom Line Builders

    DJE4 Joni Stuker: BDC Managers - 5 Top Sure-Fire Bottom Line Builders

    $97.00

    Recorded Online Workshop
    Original Air Date: May 28, 2015
    Presenter: Joni Stuker
    Program Length: 80 Minutes

    Learn the Top 5 improvements that most BDC Mgrs can employ today to grow the bottom line… right now! The Low-Hanging Fruit is just begging to be picked!

    This session is specifically for BDC and Marketing Managers!

    Just about every BDC expert. trainer and consultant has a list of "go-to" items to employ to immediately bring additional profit to the department's bottom line.

    In this series of workshops, our experts will outline for you the 5 Top Fixes that are almost always easy to employ… providing immediate positive results.

    Join Joni Stuker as she reveals her Top 5 Fixes for Business Development Managers.

    You will learn:

    How failure of "immediacy" kills the conversation
    The 4 Steps of Verbal Prospecting Most miss
    How lack of contact detail derails many a sales opportunity
    Who are the "Influencing Parties" and why they are important
    How most are losing sales by not changing the conversation when a lead grows cold

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Recorded Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  10. BJSG Dealership Sales & Marketing Management... What's Working... What's New...2015

    BJSG Dealership Sales & Marketing Management... What's Working... What's New...2015

    $198.00

    Available in PDF and Hard Copy Format

    Essays from Workshops Presented by Dealership Sales & Marketing Experts Focusing on What is Working for Your Peers

    Benefits:

    1. Zero in on What Your Peers in other dealerships are doing to enjoy fantastic sales and profit growth…
    2. Sharpen and Hone Your Basic, But Critical, Management Skills
    3. Discover the Habits & Practices of the Very Best Dealership Sales, BDC and Marketing Managers
    4. 125+ Pages of Essays Drawn from the Content of Recent DealersEdge Workshops as presented by Auto Industry Experts!

    Essays Included in this 125+ Page Collection:
    CHAPTER 1 - What's Working in Sales Mgt…

    5 Biggest Bottom Line Opportunities for Sales Mgrs
    Fixing the F&I Bottleneck W/O Killing Profits
    Why 70% of All U.C. Depts Underperform
    Top 10 Digital Marketing Mistake for Auto Dealers
    How to Reconcile Sales & CRM Gross to the Acct'g Gross

    CHAPTER 2 - Basic Management Skills for Sales & Mktg Mgrs…

    Get the Best from Your Team with One-on-One Coaching
    Step-by-Step Forecasting Guide that Gets Results
    Effective Pay Plan Formulas
    What's New in Pre-Employment Screening

    CHAPTER 3 - Habits & Practices of the Best Sales & Mktg Managers

    Habits & Practices of Exceptional Used Vehicle Mgrs
    Habits & Practices of Exceptional BDC Mgrs
    Habits & Practices of Exceptional F&I Mgrs

    CHAPTER 4 - BDC Management Concepts…

    Best Practices for Building Your BDC
    Hiring & Training Dealership BDC Reps
    Top 5 Steps to Ensure Immediate BDC Mgr Improvements

    SUBSCRIPTION OPTION:
    You can upgrade your purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Online Workshops (45+ per yr) and our online library of over 160 Recordings of past programs. For just $300 more than the price of this program, you get it all for a period of one year! That is a total of just $598 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $300 paid for this upgrade - for any reason! Learn More

Items 1 to 10 of 28 total

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