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  1. Service Benchmarks - The New Reality

    DDF2 Service Benchmarks - The New Reality

    $298.00

    (Recorded Webinar)
    Presenter: Rob Campbell, Dealership Analyst at Mironov, Sloan & Parziale, LLC
    Original Air Date: June 10, 2010
    Program Length: 2 hours 16 minutes

    Over the past couple of years dealership service operations have gone through some rapid change. And while many of the “new rules” of operation have be absorbed and in some cases conquered, the benchmarks against which every service operation is measured have hardly moved at all. Join us as fixed operations expert Rob Campbell brings a lively discussion of the New Realities in service. He will discuss what has changed and how that should alter our view of benchmarks, but he will also discuss improvement strategies for service managers when their numbers don’t quite measure up. Learn More
  2. Advanced Service & Parts Analysis Using Excel and DMS Data

    DDB4 Advanced Service & Parts Analysis Using Excel and DMS Data

    $298.00

    (Recorded Webinar)
    Presenter:  Rob Campbell  from Mironov, Sloan & Parziale, LLC
    Original Air Date: February 25, 2010
    Program Length: 2 hours 1 minute

    If you are satisfied with the usual service metrics, then this Webinar is not for you.  However, if you are looking for more specific cause and effect data that can help you springboard your service and parts operations to even higher profitability…then you don’t want to miss this session.  Rob Campbell from Mironov, Sloan & Parziale, LLC will join us... to demonstrate how you can dig deeper and get past the often over-simplified ratios and averages.  He will supply sample Excel spreadsheets as well as instruction on how to extract the needed data from your DMS.  If you are ready for an advanced degree in service management,  Let’s dig into the data! Learn More
  3. How to Stop Losing Service Work due to After-Market Competitors

    DDL3 How to Stop Losing Service Work due to After-Market Competitors

    $298.00

    (Recorded Webinar)

    Presenter: Rob Campbell, Analyst for Mironov, Sloan and Parziale CPAs
    Original Air Date: December 17th, 2010
    Program Length: 1hour 44 minutes

    Service managers tell us that overcoming price pressure, especially from aftermarket service providers is their number one problem. And as long as dealership service managers and advisers continue to fail at closing these sales before they drive down the street - the aftermarket will continue to win at the pricing game. Rob Campbell has mapped out a value-selling process that works and results in more service customers realizing the true value of dealership service department repairs. Join Rob for 90 minutes as he lays out a strategy for overcoming the price objection in service. Get the tools that will help you keep more of this work in your shop.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  4. DED1 Rob Campbell  Presents - Parts Inventory Reconciliation Part II – The Advanced Course

    DED1 Rob Campbell Presents - Parts Inventory Reconciliation Part II – The Advanced Course

    $298.00

    (Recorded Webinar)
    Presenter: Rob Campbell of Mironov Sloan & Parziale
    Original Air Date: April 7, 2011
    Program Length: 120 minutes

    An in-depth and practical look at specific steps to take to reconcile your General Ledger to your Actual Parts Inventory figures.

    The Service Department sells a perishable product – labor, while the Parts Department sells a more durable product – its inventory. Inevitably this leads to pressure on the parts manager as service technicians think parts should stock at least one of everything to make their jobs easier while the dealership owner focuses on keeping inventory levels low. This inevitably results in distortions that show up when the parts manager’s pad doesn’t match the controller’s general ledger. Investigating the discrepancies can be a daunting task. But by using a methodical method for reconciling the two you can locate the error. In this workshop you will learn the tricks that will help you solve your part inventory issues. While DealersEdge has touched on this topic in the past, we encourage you to join us on April 7th for a more in-depth look at the issues surrounding parts inventory reconciliation.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  5. DEL1 Rob Campbell & Andrew Appow: Business Math for Parts Managers

    DEL1 Rob Campbell & Andrew Appow: Business Math for Parts Managers

    $298.00

    (Recorded Webinar)
    Presenters: Rob Campbell & Andrew Appow CPA both from The Mironov Group
    Original Air Date: December 1, 2011
    Program Length: 100 minutes

    How to read the Parts Section of the Financial Statement & Other Key Ratios and Guides Important to Parts Managers

    Financial Statement analysis is an important skill for every dealership profit center manager. Nowhere in the dealership is this more true than in the Parts Department. Parts Managers, more so than other management team members, are governed by the numbers. Knowing how to read, analyze and then create workable business strategies to impact these numbers is an important part of the Parts Managers job. Join Rob and Andrew as they examine the Parts section of the financial statement with an eye to both understanding how these numbers are calculated and how they should impact your management priorities. Learning the secrets of the financial statement & other key performance indicators can help Parts Managers become more efficient in how they plan for growth and profit improvement.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  6. H4MP MP3 on a Flash Drive!! Christine Andrews and Rob Campbell: The Habits & Practices of the Exceptional Automotive Controller

    H4MP MP3 on a Flash Drive!! Christine Andrews and Rob Campbell: The Habits & Practices of the Exceptional Automotive Controller

    $99.00

    MP3 Audio only on a Flash Drive - Free Shipping!!
    Original Air Date: August 22, 2013
    Presenter: Christine Andrews and Rob Campbell of The Mironov Group
    Program Length: 90 minutes

    Exceptional Automotive Controllers are, of course, experts in their areas of direct responsibility. And maybe above all, they are always finding new ways to support members of the management team.

    Being an effective automotive controller requires a lot more skill than putting together the financial statement…a lot more! Through this Webinar learn the habits and practices of some of the most exceptional automotive controllers in the business.

    You will learn how Exceptional Controllers:

    Foster a top-notch staff to assist managing the finances of the dealership
    Hone and sharpen their knowledge base…always learning and applying that knowledge
    Demonstrate excellent communication skills and look for ways to improve communication on all levels
    Help the dealership earn more profit by supporting and assisting every member of the management team toward that goal Learn More
  7. H4M4 |  MP4, MP3 and PDF Handouts on a Flash Drive!! Christine Andrews and Rob Campbell: The Habits & Practices of the Exceptional Automotive Controller

    H4M4 | MP4, MP3 and PDF Handouts on a Flash Drive!! Christine Andrews and Rob Campbell: The Habits & Practices of the Exceptional Automotive Controller

    $198.00

    MP3 Audio File, MP4 Video File and PDF Handouts on a Flash Drive - Free Shipping!!
    Original Air Date: August 22, 2013
    Presenter: Christine Andrews and Rob Campbell of The Mironov Group
    Program Length: 90 minutes

    Exceptional Automotive Controllers are, of course, experts in their areas of direct responsibility. And maybe above all, they are always finding new ways to support members of the management team.

    Being an effective automotive controller requires a lot more skill than putting together the financial statement…a lot more! Through this Webinar learn the habits and practices of some of the most exceptional automotive controllers in the business.

    You will learn how Exceptional Controllers:

    Foster a top-notch staff to assist managing the finances of the dealership
    Hone and sharpen their knowledge base…always learning and applying that knowledge
    Demonstrate excellent communication skills and look for ways to improve communication on all levels
    Help the dealership earn more profit by supporting and assisting every member of the management team toward that goal Learn More
  8. DGK2 Rob Campbell: Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!

    DGK2 Rob Campbell: Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!

    $298.00

    (Recorded Webinar)
    Original Air Date: November 14, 2013
    Presenter: Rob Campbell and Sebastian Banchitta of The Mironov Group
    Program Length:

    Knowing how to read, analyze and then create workable business strategies to impact these numbers is an important part of the Parts Managers job.

    Join Rob Campbell and Se for an examination of the Parts Section of the Financial Statement with an eye to both understanding how these numbers are calculated and how they should impact your management priorities.

    Learning the secrets of the Financial Statement & other key performance indicators can help Parts Managers become more efficient in how they plan for growth and profit improvement.

    You Will Learn:
    ## How to measure the "quality" of your parts inventory
    ## How to reconcile your actual Inventory to the G/L Inventory value
    ## How to treat the disease of "obsolescence"…not the symptoms
    ## The "right" Parts to Labor Ratio
    ## Monthly vs Trend Analysis…which is better

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $200 more than the price of this program, you get it all for a period of one year! That is a total of just $498 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $200 paid for this upgrade - for any reason! Learn More
  9. C1M4 |  MP4, MP3 and PDF Handouts on a Flash Drive!! Rob Campbell & Mike Bowers: What's New and Different in Fixed Operations Pay Plans!

    C1M4 | MP4, MP3 and PDF Handouts on a Flash Drive!! Rob Campbell & Mike Bowers: What's New and Different in Fixed Operations Pay Plans!

    Regular Price: $298.00

    Special Discount Price: $198.00

    MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive - Free Shipping!!

    Presenters: Rob Campbell of the Mironov Group and Mike Bowers of DealersEdge
    Program Length: 120 minutes

    Fast-paced changes in the service and parts business have pushed fixed ops directors to come up with new ideas on how to use pay plans to motivate.

    Rob Campbell of the Mironov Group will join Mike Bowers of DealersEdge with a frank discussion of new approaches and plans for compensation of key service and parts employees.

    You will learn:
    New applications of the "flat rate" pay system for techs
    What pay plans top performing dealership used in fixed ops
    Why some pay plans work and others fail
    How to combat "cost of sales" cutting into your labor gross retention
    How much should service advisors earn
    Can pay plans turn advisors from order-takers into business builders
    Are parts advisers part of the fixed ops team or not?
    Where does CSI fit into pay plan design? Learn More
  10. DHF2 Rob Campbell: Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail

    DHF2 Rob Campbell: Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail

    $97.00

    (Recorded Online Workshop)
    Original Air Date June 12, 2014
    Presenter: Rob Campbell of The Mironov Group
    Program Length 120 minutes

    The Continued Fast-pace of change in the service and parts business has pushed fixed ops directors to come up with new ideas on how to use pay plans to motivate.

    Rob Campbell of the Mironov Group joins us with a frank discussion of new approaches and plans for compensation of key service and parts employees.

    You will learn:
    New applications of the "flat rate" pay system for techs
    What pay plans top-performing dealerships use in fixed ops
    How to combat "cost of sales" cutting into your labor gross retention
    How much should service advisors earn
    Can pay plans can turn advisors from order-takers into business builders
    Are parts advisors part of the fixed ops team or not?
    Where does CSI fit into pay plan design?

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More

Items 1 to 10 of 40 total

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