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  1. DFE2 Jennifer Suzuki: Internet Ups: Guiding the Prospect  from Email to Phone to Showroom

    DFE2 Jennifer Suzuki: Internet Ups: Guiding the Prospect from Email to Phone to Showroom

    $298.00

    (Recorded Webinar)
    Presenter: Presenter: Jennifer Suzuki, President of eDealerSolutions
    Original Air Date: May 10, 2012
    Program Length: 100 Minutes

    A practical guide to keep your prospects "in the net" until you can greet them on the showroom floor

    An alarming number of Internet prospects, up to 95% by some estimates, never make it into the showroom. Some aspect of the experience turns them off to your dealership. All too often it is the e-mail-to-phone transition that is the dead end to the sale.

    Converting online shoppers to showroom customers requires specially-designed processes and a well-developed skill set.

    Jennifer Suzuki, president of eDealerSolutions, has developed just such a game plan for auto retailers and she will share it with DealersEdge members during a special Webinar presentation.

    You will learn:
    The 10 Steps for Setting a Showroom Appointment using both inbound and outbound contacts
    How to create and use professional scripts to support your game plan
    The Essential Elements for building your value story over the phone
    Methods for staying in control of the call
    The deal breakers and how to deal with them
    Telephone introductions that engage prospects and questions that lead them to your showroom

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More
  2. E2M4 |  MP4, MP3 and PDF Handouts on a Flash Drive!! Jennifer Suzuki: Internet Ups: Guiding the Prospect  from Email to Phone to Showroom

    E2M4 | MP4, MP3 and PDF Handouts on a Flash Drive!! Jennifer Suzuki: Internet Ups: Guiding the Prospect from Email to Phone to Showroom

    Regular Price: $298.00

    Special Discount Price: $198.00

    MP3 Audio File, MP4 Video File and PDF Handout on a Flash Drive - Free Shipping!!

    Presenter: Jennifer Suzuki, President of eDealerSolutions

    A practical guide to keep your prospects "in the net" until you can greet them on the showroom floor
    An alarming number of Internet prospects, up to 95% by some estimates, never make it into the showroom. Some aspect of the experience turns them off to your dealership. All too often it is the e-mail-to-phone transition that is the dead end to the sale.

    Converting online shoppers to showroom customers requires specially-designed processes and a well-developed skill set.

    Jennifer Suzuki, president of eDealerSolutions, has developed just such a game plan for auto retailers and she will share it with DealersEdge members during a special Webinar presentation.
    You will learn:
    The 10 Steps for Setting a Showroom Appointment using both inbound and outbound contacts
    How to create and use professional scripts to support your game plan
    The Essential Elements for building your value story over the phone
    Methods for staying in control of the call
    The deal breakers and how to deal with them
    Telephone introductions that engage prospects and questions that lead them to your showroom Learn More
  3. CHI2 Kevin Kiernan: Best Practice Hiring & Training for the Automotive BDC

    CHI2 Kevin Kiernan: Best Practice Hiring & Training for the Automotive BDC

    $97.00

    (CD Audio Recording of Online Workshop)
    Original Air Date: September 11, 2014
    Presenter: Kevin Kiernan - Proactive Dealer Solutions. Speaker info www.dealersedge.com/Kiernan
    Program Length: 80 Minutes

    All about the important role of the BDR (Business Development Rep)…looking at job descriptions, pay plans, staff scheduling, mystery shopping and performance mentoring.

    In this workshop we will take a view into the hiring and training of Automotive Call Center Reps and their impact on dealership profitability.

    Join DealersEdge and Kevin Kiernan of Proactive Dealer Solutions to discuss what is inevitably the most crucial department of a dealership now and in the future – the BDC Department.

    You will learn:

    What to look for in a BDR… Business Development Representative.
    How to create effective job descriptions and what to say in a job posting.
    How to create a balanced pay plan that works for the dealership and the employee.
    How to make the goals reasonable and achievable to maintain morale.
    How to monitor inbound and outbound sales and service calls
    How to make training recommendations through the use of Mystery Shopping.
    How to evaluate & elevate an underperforming rep.
    How to measure "Activity Levels"…maintaining the right ratio of inbound to outbound contacts.

    SUBSCRIPTION OPTION:
    Upgrade your Workshop purchase to include a 1-year subscription to include a mailed CD Soundtrack all Sales Management Workshops in the next 12 months (10+ Workshop CDs). For just $200 more than what you pay for this single Workshop… you will receive a copy of each new Sales Management Workshop as they become available… typically one or more per month. That is a total of just $297 for your Sales Management Soundtrack CD Subscription. Total retail value of all Soundtracks to be mailed is over $1500. And you are free to cancel at any time during the first 6 months and receive a refund of the additional $200 paid for this order upgrade… Cancel for any reason! Learn More
  4. DJC2 Greg Criss: Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits

    DJC2 Greg Criss: Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits

    $98.00

    (Recorded Online Workshop)
    Original Air Date: March12, 2015
    Presenter Greg Criss: Speaker Info - www.dealersedge.com/GCriss
    Program Length: 75 Minutes

    Massive Recall Programs are causing many service departments to suffer a significant decline in profits. Learn how some dealers are managing recall programs while preventing profit erosion and bad service lane habits.

    Many low-profit … low-upsell potential … service visitors can clog up an otherwise profitable service business. You have an obligation to the customer and the mfg to perform recall repairs efficiently and honorably.

    But Greg Criss points out that you don't have to let recall overload kill your otherwise highly profitable service business.

    In this session, Greg profiles successful strategies being employed at other dealerships from around the country to combat recall-related service system and profit declines.

    You will learn:

    How to determine additional staffing levels if needed to handle incoming recall-related phone contacts.
    Why "manufacturer line teams" may make the recall process more efficient.
    How to set-up an expedited appointment system
    How to perform "triage" when swamped with incoming recall-related inquiries
    How to schedule to maximize the retention opportunities of service guests you have never seen before.
    How to maintain profits in spite of heavy demand for low-profit recall work
    How to maintain selling discipline on the service drive… staying away from bad habits

    SUBSCRIPTION OPTION:
    You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $400 more than the price of this program, you get it all for a period of one year! That is a total of just $497 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $400 paid for this upgrade - for any reason! Learn More
  5. Joni Stuker with Ryan Bongard Internet Ups:  Guiding the Prospect from Email to Phone to Your Showroom

    Joni Stuker with Ryan Bongard Internet Ups: Guiding the Prospect from Email to Phone to Your Showroom

    $197.00

    Complete Update Package:

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday, May 4 2017
    Featuring: Joni Stuker with Ryan Bongard
    Program Length: 60 Minutes
    SKU: DLE1

    A practical guide to keep your prospects "in the net" until you can greet them on the showroom floor.

    An alarming number of Internet prospects, up to 95% by some estimates, never make it into the showroom. Some aspect of the experience turns them off to your dealership.

    All too often it is the e-mail-to-phone transition that is the dead end to the sale!

    Converting online shoppers to showroom customers requires specially-designed processes and a well-developed skill set.

    Joni Stuker of Owner Connect has developed just such a game plan for auto retailers and she will share it with DealersEdge members during a special presentation.

    You Will Learn:

    The 10 Steps for Setting a Showroom Appointment using both inbound and outbound contacts
    How to create and use professional scripts to support your game plan
    The Essential Elements for building your value story over the phone
    Methods for staying in control of the call
    The deal breakers and how to overcome
    Telephone introductions that engage prospects and encourage questions that lead them to your showroom. Learn More
  6. A Business Development Plan for Service & Parts

    DDE3 A Business Development Plan for Service & Parts

    $298.00

    (Recorded Webinar)
    Presenter: Richard Owen – ROI Consulting
    Original Air Date: May 20, 2010
    Program Length: 1 hour 41 minutes

    Service and Parts Managers seldom receive any training or guidance on how to think like a business builder. They are typically well-schooled in the administrative and technical functions of getting the job done in their departments, but are almost never taught how to think strategically about how to make the business that you already have the springboard for growth. Richard Owen will be with us on May 20th to lay out a plan for strategic and tactical growth of your service and parts business. Learn how growth-focused business men and women think – and how they put those ideas into action.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  7. Key to Improving Service Sales, Profits and Productivity

    DCK1  Key to Improving Service Sales, Profits and Productivity

    $298.00

    (Recorded Webinar)
    Presenter: Richard Owen of ROI Consulting and Training
    Original Air Date: November 5, 2009
    Program Length: 1 hour 52 minutes

    A cold, hard fact of life is that we are selling a lot fewer vehicles these days.  And while that has a primary impact on the variable operations of the dealership, those of you responsible for the fixed side of the business are seeing its impact as well.  Just the reduction of warranty and get-ready service income is enough to get your attention.  So if your concerns center on keeping your shop busy, selling more labor or improving technician productivity and overall profits, then you will not want to miss this session with veteran trainer Richard Owen.  Richard is a training pro and will deliver a long list of strategies you can employ today to help pump some life into your Service Department.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  8. How to Create a Consistent & Professional Service Lane Selling Process

    DDI4 How to Create a Consistent & Professional Service Lane Selling Process

    $298.00

    (Recorded Webinar)
    Presenter: Steve Kwiatkowsk
    Original Air Date: September 23, 2010
    Program Length: 1 hour 31 minutes

    How can your service department create the consistent selling process so often in evidence in the showroom?  This question has vexed dealers and service managers for decades.  The selling discipline taught and enforced in so many dealership showrooms is almost always absent once you get to their service drives.  System-selling guru, Steve Kwiatkowski of Liqqid Inc. will bring you real life examples of dealerships employing new tools to impressively increase maintenance package sales. Meet some of the dealer and service managers as they tell you how their success was realized. We all know there are huge profits to be earned in these sales – now you can learn how other dealerships have achieved their success in selling more high-profit maintenance packages.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!! Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Free Shipping on all Domestic Orders! Learn More
  9. Tips and Tactics for Converting Phone Ups to Appointments

    DDI5 Tips and Tactics for Converting Phone Ups to Appointments

    $298.00

    (Recorded Webinar)
    Presenter: Jerry Thibeau of Phone-Up Ninjas
    Original Air Date: September 30, 2010
    Program Length: 1 hour 25 minutes

    Dealerships spend a ton of money in an effort to get customers to raise their hands.  Many make their first contact with the dealership by telephone.  It’s absolutely no secret that the challenge is to get that prospect off of the phone and into the dealership.  Jerry Thibeau will offer a laundry list of tips and word tracks designed to bring the customer into the selling arena.  It’s your job to get them past their fears and insecurities, Jerry will provide you with proven processes to do just that.
    Learn More
  10. Hands-On Techniques to Make Your Dealership Website SEO Compliant

    DCD1 Hands-On Techniques to Make Your Dealership Website SEO Compliant

    $298.00

    (Recorded Webinar)
    Presenter: Brian Pasch
    Original Air Date:
    Program Length: 1 hour 58 minutes

    How to update dealership Web sites on platforms like Dealer.com, ADP, XI Group, DealerOn and others - If you are using another platform, submit your vendor and Brian will endeavor to include examples of editing techniques especially for you Even when your vendor does not allow direct access to META data - Brian will demonstrate how to create a work order to send to your vendor to update your META data In addition, Brian will demonstrate how these simple changes can help expand your search visibility.

    PURCHASE OPTION:
    Limited Time Only! For just the cost of one recorded webinar you can get exclusive 90 day access to EVERYTHING DealersEdge has to offer!!

    Your 90-Day VIP Season Ticket Pass will automatically renew after 90 days at the rate of $298 per quarter unless you contact Member Services at memberservices@dealersedge.com or 800.321.5312 to cancel. There is NO CONTRACT and you can cancel without penalty at any time with no further obligation. Learn More

Items 1 to 10 of 125 total

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