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DDI3 Case Studies: Service Departments Winning Back 2nd & 3rd Owner Vehicles

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$298.00

Product Description

(Recorded Webinar)
Presenter: Ed Kovalchick
Original Air Date: September 16, 2010
Program Length: 1 hour 31 minutes

Learn what is different about the “corner garage” that keeps customers coming back over and over again as their vehicles age.  Ed Kovalchick is a nationally-known service management trainer and for about 18 months he has devoted almost all of his time studying what makes the corner garage tick.  His findings will amaze you – the average customer comes back 4 times per year producing a 2.7 hour repair order with each visit.  Working on vehicles with an average age of 9 years, parts sales exceed labor. Ed will profile several dealership service departments that have transformed a segment of their shop into The Garage® with some amazing results.  It takes a change of mindset – Ed will show you how you can make it work in your dealership. This can open up a whole new business in service.

Case Studies: Service Departments Winning Back 2nd & 3rd Owner Vehicles

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$298.00