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Recorded Webinars

DEALERSEDGE Welcome to DealersEdge
Advanced Management Education for Top-Tier Auto Dealership Managers
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  1. Joni Stuker with Ryan Bongard Internet Ups:  Guiding the Prospect from Email to Phone to Your Showroom

    Joni Stuker with Ryan Bongard Internet Ups: Guiding the Prospect from Email to Phone to Your Showroom

    $197.00

    Complete Update Package:

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday, May 4 2017
    Featuring: Joni Stuker with Ryan Bongard
    Program Length: 60 Minutes
    SKU: DLE1

    A practical guide to keep your prospects "in the net" until you can greet them on the showroom floor.

    An alarming number of Internet prospects, up to 95% by some estimates, never make it into the showroom. Some aspect of the experience turns them off to your dealership.

    All too often it is the e-mail-to-phone transition that is the dead end to the sale!

    Converting online shoppers to showroom customers requires specially-designed processes and a well-developed skill set.

    Joni Stuker of Owner Connect has developed just such a game plan for auto retailers and she will share it with DealersEdge members during a special presentation.

    You Will Learn:

    The 10 Steps for Setting a Showroom Appointment using both inbound and outbound contacts
    How to create and use professional scripts to support your game plan
    The Essential Elements for building your value story over the phone
    Methods for staying in control of the call
    The deal breakers and how to overcome
    Telephone introductions that engage prospects and encourage questions that lead them to your showroom. Learn More
  2. Brooke Samples: How to Detect and Prevent Internal Theft

    Brooke Samples: How to Detect and Prevent Internal Theft

    $197.00

    Complete Update Package:

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday June 22 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Brooke Samples
    Program Length: 90 Minutes
    SKU: ELF4

    It is almost always the long-term and very trusted employee that ends up stealing the most. Common sense detection and prevention techniques…

    We all would like to think that this type of horror and disappointment won’t happen here… to us! But it is that very trust that makes you vulnerable. Let’s get a handle on this before it’s too late!

    Unfortunately, we have learned that, given the opportunity, some dealership employees (even those who are long term valued team members… and seemingly very loyal) can and will steal. And sometimes they can be “good people” just caught in a bad situation.

    Now… Which ones? And how do you stop this before temptation gets the better of them?

    You Will Discover:

    2 most important steps you can take today to reduce opportunities for employees to steal
    In which dealership departments are you most likely to find theft and/or embezzlement
    Why your most trusted and long-term employees should receive even greater scrutiny
    How to identify theft/risk areas and how to prioritize countermeasures
    How to stop the losses and save good people from self-destruction Learn More
  3. Rob Campbell & Lou Young: How to Apply for Retail Rates for Factory Reimbursed Warranty Claims

    Rob Campbell & Lou Young: How to Apply for Retail Rates for Factory Reimbursed Warranty Claims

    $197.00

    Complete Update Package:

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday July 20 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Rob Campbell & Lou Young of Withum Smith & Brown
    Program Length: 60 Minutes
    SKU: DLG3

    Learn how to apply and receive retail rates for parts and labor for your factory warranty repairs… in accordance with 40+ state laws

    Withum Smith & Brown, via staff accountants and consultants assist dealers in many states with the complex submission needed to justify retail reimbursement rates for OEM warranty repairs.

    Visit with Rob & Lou as they detail:

    How to decide if making a submission is worth the time, effort and expense necessary
    How to compile a retail reimbursement sample required under individual state laws
    The differences from state to state that you need to be aware of to avoid wasted effort
    The differences from OEM to OEM in how they process these submissions
    How to respond if your sample and submission is rejected Learn More
  4. Christine Andrews & Rob Campbell: The Auto Controller WOW Factor - 5 Sure-Fire Ways to Create Quick Store-Wide Improvements

    Christine Andrews & Rob Campbell: The Auto Controller WOW Factor - 5 Sure-Fire Ways to Create Quick Store-Wide Improvements

    $197.00

    Complete Update Package:

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday June 8 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Christine Andrews & Rob Campbell of Withum Smith & Brown
    Program Length: 60 Minutes
    SKU: DLF2

    Counting the money is an important job. But Exceptional Controllers do so much more. Learn what you can implement today to bring quick bottom line improvement.

    You will learn:

    The most useful tools to maintain profits
    How to help department managers improve their profit performance
    The importance of accruals to the bottom line
    Where real profits are hiding on the balance sheet
    What measures controllers can take to drive improved store-wide performance Learn More
  5. Brooke Samples: Benchmarks and Key Performance Indicators… A Deeper Look at this "Every Manager" Tool…

    Brooke Samples: Benchmarks and Key Performance Indicators… A Deeper Look at this "Every Manager" Tool…

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Original Air Date: August 21, 2014
    Brooke Samples of Profit Blueprints speaker info - www.dealersedge.com/Samples
    Program Length: 60 minutes
    SKU DHH3

    Tool For Every Manager Reading the Financial Statement…Both basic and more advanced methods for using benchmarking for critical profit management.

    For decades, auto retailers have used measurements called “benchmarks” or “Key Performance Indicators”… trying to chart successes and pinpoint deficiencies. Nothing provokes more discussion among dealership managers than questions about what the benchmarks should be and how they should be interpreted.

    Benchmarking has become a much more sophisticated exercise in both the calculation and application to your dealership…as well as to your specific dealership department. Join DealersEdge and Brooke Samples of Profit Blueprints for a review of not only the basics but a more advanced method for using benchmarking as a critical profit management tool.

    You will learn:

    How to measure, chart and compare departmental productivity and profitability
    Which ratios and measurements should get most of your attention
    How to create a performance chart that will tell you at a glance how you are doing
    About "past-year", "competitor" and "industry standard" benchmarks
    How some less-used benchmarks are still important to your goals
    How to dig deeper when benchmark results indicate a weakness
    Learn More
  6. Brooke Samples: Expense Control…When Sales are Soaring… Many Lose Focus on Controlling the Controllable

    Brooke Samples: Expense Control…When Sales are Soaring… Many Lose Focus on Controlling the Controllable

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Original Air Date: February 18, 2016
    Featuring: Brooke Samples of Profit Blueprints LLC
    Program Length: 60 Minutes
    SKU DKB3

    When Sales and Profits are plentiful, it's easy to get your attention diverted from the basics of expense control and its ultimate impact on profits.
    When Sales plateau and profits start to recede, it's time to re-focus!
    Brooke's company, Profit Blueprints, has the advantage of reviewing a ton of dealership financial reports and records every month. Their goal is to identify actionable items that can have a significant impact on the bottom line.

    You will:
    •Explore how Spreadsheets can be employed to "Track & Trim" the waste
    •Create Sub-Accounts to Isolate the REAL offenders
    •Consider technology upgrades that produce great ROI
    •Take the Drudgery out of your "Bill Paying Party"
    •Learn how to use Simple Lists to Eliminate Waste!

    Learn More
  7. Stuart McCallum & Steve Schumacher: How Your Dealership Business Plan May be Eroding the Value of Your Automotive Enterprise

    Stuart McCallum & Steve Schumacher: How Your Dealership Business Plan May be Eroding the Value of Your Automotive Enterprise

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Original Air Date: January 14, 2016

    Featuring: Stuart McCallum & Steve Schumacher, ASA, CPA from Crowe Horwath LLP

    Program Length: 60 Minutes
    SKU DKA2

    This is NOT just a Buy/Sell issue… Having a Business Plan that makes your automotive enterprise worth more and more, year after year, is important even if you never plan to sell!

    This workshop is not about Blue Sky, what franchises produce the highest multiples, etc. That was all addressed in a previous session by these two respected valuation experts.

    In this workshop Stuart and Steve will address mistakes that many dealers make along the way… mistakes that ultimately erode rather than increase value. Some of their observations will surprise you.

    Workshop Take-Aways:

    •How your business plan and specific practices can erode business value

    •How centralized cost-sharing can and sometimes does destroy value

    •How compensation control of key people is an important valuation consideration

    •How real estate size and condition also play a role

    •How to analyze your business plan and processes for their role in valuing your enterprise.

    •Prepare to be shocked by these unintended consequences.

    Learn More
  8. Kevin Gilbreath: How, Why & When to Create Your Own Captive Insurance Company

    Kevin Gilbreath: How, Why & When to Create Your Own Captive Insurance Company

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Air Date: Thursday March 3, 2016
    Featuring: Kevin Gilbreath, CPA, CFP Senior Tax Mgr at Crowe Horwath LLP
    Program Length: 60 Minutes
    SKU DKC1

    What are the Expanded Benefits provided by recent changes in the law?...&… Is a Captive Insurance Company right for you? (Will apply to U.S. Law Regulation only.)

    Captive Insurance Companies have been a tax and cash flow strategy for many dealer groups in the past. But changes in the law via what is referred to as "Tax Extenders Legislation" are now opening up these advantages for a larger segment of the dealership group community.

    What you need to know about Captive Insurance Companies from Kevin Galbreath, CPA, CFP® and Senior Tax Manager at Crowe Horwath LLP.

    Worship Take-Aways:

    Discover the tax, cash flow and loss control benefits of Captive Insurance
    Understand the profile of dealership groups best positioned to take advantage
    Uncover the New Lower Cost Funding options for your Captive Ins Co.
    Demystify the "Tax Extender Legislation" and learn how it provides new opportunities for many dealer groups. Learn More
  9. Charles Feuss J.D.: What's New in Pre-Employment Screening…Background Checks and Interviewing Just Got Tougher

    Charles Feuss J.D.: What's New in Pre-Employment Screening…Background Checks and Interviewing Just Got Tougher

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Original Air Date: March 27, 2014
    Presenter: Charles Feuss J.D.
    Program Length: 98 minutes
    SKU DHC4

    Rules are being tightened. What is permissible and what is not when checking out perspective employees? Know where to not go to stay out of trouble.

    The Internet opens up all sorts of ways to learn about prospective hires. But these new screening tools also carry significant legal risks that every dealership manager needs to be aware of.

    Employment law specialist Charles Feuss will examine what you can, and cannot ask…what you can, and cannot investigate…when checking out those applying for a position.

    You Will Learn:

    ## When social media research can be problematic
    ## How the Fair Credit Reporting Act impacts the hiring process
    ## Questions to ask…as well as those to avoid
    ## How far you can go in considering criminal records
    ## About how to use (or not use) workers comp, bankruptcies and military service
    ## What government agencies are engaged in enforcing these new rules Learn More
  10. Jeff Sacks: Effective Pay Plan Formulas that Achieve Results

    Jeff Sacks: Effective Pay Plan Formulas that Achieve Results

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Original Air Date: December 11, 2014
    Presenter: Jeff Sacks Speaker info - www.dealersedge.com/Sacks
    Program Length: 80 Minutes
    SKU DHL2

    Jeff digs deeply into pay plan design, focusing on not only the transaction side of the business but on customer retention goals as well!

    He also addresses the critical need for dealerships to overcome inter department rivalry, and vertical thinking mentality, by designing pay plans that link personnel from various departments together as a cohesive unit… making them partners in the common goal of keeping your customers coming back.

    You will learn:

    The four essential elements of an effective pay plan
    The mechanics of how to structure the right pay plan
    The need for linked pay plan elements… encouraging inter department teamwork
    To Recalibrate your GMs pay plan and improve dealership profitability

    Specific examples of pay plans that help drive long term financial success of all dealerships, no matter their franchise or size. Focusing on:

    Converting sales customers into service customers
    First time show rate in the service department
    Repeat customers – sales and service
    Asset management pay plan elements
    Learn More

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