Upcoming LIVE Webinars - DealersEdge

WGF4 | Live June 27 | Greg Criss: Tips for Turning Your Quick Service Lane from a Loss Leader into a Profit Driver

$298.00

Live Webinar! Thursday June 27 at 1pm Eastern and 10am Pacific
Presenter: Greg Criss - Criss Consulting

Some service managers have figured out how to make a pretty good profit from their Quick Service departments.

But most dealerships are still struggling to move those customers out of the $30 LOFs and deeply discounted air filters and into higher profit work in the main shop.

Fixed operations expert Greg Criss offers his prescriptions for solving the dilemma. It's mostly about installing the right processes.

You will learn:

Proper staffing templates for Quick Lube profitability
How to improve your Multipoint Inspection Process
Tips for creating special Quick Service Menus that support the factory recommendations
A simple "Sales" process that really works
Why restructuring technician processes is inevitable and how you can accomplish this goal
Key Performance indicators and price structuring

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More

WGF3 | Live June 20 | Chuck Hartle': New Parts Pricing Strategies to Profitably React and Adjust to New Factory Parts Systems & Initiatives

$298.00

Live Webinar! Thursday June 20 at 1pm Eastern and 10am Pacific
Presenter: Chuck Hartle' of PartsEdge

"P" for Pricing - the Most Important "P" in the Parts Business

With General Motors introducing major changes to its parts systems, can Ford, Chrysler, Toyota, and Honda be far behind in requiring dealers to carry a broader inventory of parts.

If you are still basing your parts pricing decisions on a factory price list and a pricing matrix, you are probably falling behind the times.

Chuck Hartle has been working with dealerships that are struggling to improve their profits from parts. He has developed some unique insights into parts pricing strategies that are being adopted by Chuck’s dealership clients.

Those dealerships are seeing very encouraging results and Chuck will share his insights and ideas with you during this workshop.

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More

WGF2 | Live June 13 | Don Reed of DealerPro Training: How to Manage the 8 Controllables of Dealership Service Profits

$298.00

Live Webinar! Thursday June 13 at 1pm Eastern and 10am Pacific
Presenter: Don Reed of DealerPro Training

It's a lot more than knowing how to read the financial reports…the 8 Controllables help identify fundamental operating principles to yield improvement in any service department!

The seemingly complex task of a managing the dealership fixed operations department can be broken down into a collection of elements that are under the control of managers. Dealership fixed ops expert Don Reed says there are eight of these elements the fixed ops manager needs to focus on.

Trial and error is one way of managing the service department but it is a time consuming and expensive way to learn. Knowing where your efforts can have the most impact in the shortest time can help boost your performance into superstar levels.

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More

WGF1 | Live June 6 | Steve Kwiatkowski: How to Prepare Now for the Inevitable 50% Drop in R.O.s

$298.00

Live Webinar! Thursday June 6 at 1pm Eastern and 10am Pacific
Presenter: Steve Kwiatkowski of Liqqid Express

Longer scheduled service intervals and significant improvements in vehicle quality…the result will be fewer vehicles in your service drive. How can you counter this documented trend?

Consider the trends: The real maintenance driver…the oil change interval…is stretching out and most can expect recommended service intervals of up to 10,000 miles. The result will be fewer vehicles in your service drive.

At the same time, vehicle quality is becoming exceptional, obviously resulting in fewer repairs and fewer visits to your service drive. The math says that the number of service visits per year will drop from an average of 2.6 to somewhere near 1.3 visits per year.

So what is your service business going to look like with 50% fewer R.O.s? Attend this Webinar and learn some possible survival strategies!

You will learn:
What you can do to combat this alarming trend
Learn to recognize & accept the factors beyond your control…while also identifying those factors you can control and benefit from
Why some managers will fail to adjust while others grasp the opportunity

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More

WGE5 | Live May 30 |Stan Sher: Evolving BDC Management Strategies: How to Keep Pace With the Changes & Make the New Pieces Fit!

$298.00

Live Webinar! Thursday May 30 at 1pm Eastern and 10am Pacific
Presenter: Stan Sher of Dealer eTraining

Exploding advances in related technology has driven rapid advancement of traditional BDC strategies.

Learn the new benchmarks often driven by new technologies. Learn why so many BDC operations continue to fail.

Twenty years ago dealership Business Development Centers were nothing more than phone rooms where low-performing salespeople were sent as a sort of punishment. The Internet changed that and BDC operations became more formalized and technology-driven.

Today’s BDC is a critical part of the car dealer’s customer handling strategy. But it takes many forms. Has you BDC evolved … have you advanced along with the new capabilities?

You will learn:
Why the failure rate of BDCs is so high and how you can avoid the pitfalls
How to develop BDC processes that work today
New benchmarks for measuring BDC performance
How to integrate your BDC and CRM systems
An action plan for staying current on BDC developments

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More

WGE4 | Live May 23 | Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!

$298.00

Live Webinar! Thursday May 23 at 1pm Eastern and 10am Pacific
Presenter: Lloyd Schiller

If you continually find yourself "balancing" your best technicians' hours by giving them "gravy" maintenance tasks, a "re-think" is in order.

Improvements include a much better-served customer, improved CSI & profitability, and a better-focused management team!

The 1980s saw the introduction and growth of teams, simple support groups and lateral support groups…all of which provided benefits to smooth shop operation. But the accelerating growth and influence of advanced technologies are forcing some primarily large and high-line dealerships to conclude that a new organization in service is required to help them make the grade.

Join Lloyd for this special presentation, featuring two case studies of a "re-thinking" of how the service department organizes and compensates productive technicians for a smoother, faster and more profitable work flow.

Caveat: Lloyd cautions that smaller dealers and most Asian import dealerships will not find an immediate application for the lessons learned via these case studies. But if you have 15 or more technicians, are a large High Line or Domestic Dealership, the ideas and suggestions will definitely apply.

You will learn:
How to re-engage managers in the dispatching of work so that the best technician available gets the job that fits his/her skills most closely
How to alter pay plans to match the skill needed to satisfy the customer quickly and efficiently - one dealership case study involves a union shop
How to organize the shop workforce so that all are focused on the customer's immediate needs
Why all this leads to improvements in CSI, in job satisfaction and department profits

SUBSCRIPTION OPTION:
You can upgrade your Webinar or Recording purchase to a single-person 1-year subscription, allowing you full NO-ADDED CHARGE access to all future Live Webinars (45+ per yr) and our online library of over 160 Recordings of past programs. For just $149 more than the price of this program, you get it all for a period of one year! That is a total of just $447 for your single-person subscription (Season Ticket) including this program. You are free to cancel at any time during the first six months and receive a refund of the additional $149 paid for this upgrade - for any reason! Learn More