Upcoming LIVE Webinars
Don Tipton: Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer$0.00Free Online Workshop
Air Date: Thursday March 2, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
Featuring: Don Tipton
Today's service customers demand fast, efficient service for routine maintenance… Many managers complain that it just does not work…. Why not? It works for some!
How to make a very profitable business out of your Express Service operation.
Don will show you:
Learn the 5 roadblocks to success for your Express Service operations
Exactly where the real profits are being generated by dealerships with successful Quick Svc systems
The perils of overkill. You really do not have to be the fastest or the cheapest
How to determine the true cost of express service labor
How to keep the up-sells from declining your service and taking their business elsewhere
$59.00Member's Only Online Workshop!
This Registration Includes a VIP Season Ticket Membership and FULL access to the entire DealersEdge Catalog!
Single Person Membership $59 Charged Monthly
Single Location Membership $597 (All Managers at a Single Physical Location - 12 Months One Time Charge)
Multiple Location Membership $1097 (Up to 30 Users in Multiple Locations - One Time Charge)
For Membership Information visit https://vip.dealersedge.com
Air Date: Live Thursday, March 16, 2017 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
Featuring: Joni Stuker
Program Length: 60 Minutes
How to integrate Sales, Service and Parts into your BDC initiatives and multiply the value of your customer base.
The Business Development Center concept has long been an excepted standard for many, maybe most, dealership organizations. However most of these efforts have been solely focused on creating showroom opportunities for new and used vehicle sales.
In this workshop, Joni Stuker will introduce you to an expansion of the BDC concept into business development for all dealership profit centers. And why not? Joni will explain not only what a Blended BDC looks like, but how it works and how it can benefit the entire enterprise.
You will learn:
The difference between a BDC and a BMC and why it's important
The strong fundamentals of any basic dealership BDC operation
Why it is important for BDC reps to have the total dealership focus
How to multiply the value of your BDC by driving business to all profit centers Learn More
$0.00Free Online Workshop
Air Date: Thursday March 23, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
Featuring: Ray Branch
Discover a plan and a painless process to significantly improve your Customer Pay ELR - Effective Labor Rate! Small almost invisible adjustments with huge bottom line impact!
Ray will be sharing knowledge to help the Service Manager meet their #1 responsibility to the dealer… PRODUCE ROI! Learn the formula for immediate and significant ELR improvement. You can make relatively small and almost invisible-to-the-customer changes in labor pricing that would result in an increase to your Effective Labor Rate (ELR) of $6 or $7 in just 30 days.
Sounds almost too good to be true doesn't it. But listen in to this DealersEdge Workshop and Ray Branch will both prove it to you and show you how.
"Professor" Branch has studied this concept for over 20 years and in the process has performed a forensic analysis on over 50 million dealership Customer Pay Repair Orders. This analysis takes each RO through more than 120 complex calculations generating more than 80 Key Performance measurements. The results are nothing short of amazing and very revealing.
You will learn:
The real definition of "Effective Labor Rate"
More than 12 specific ELR improvement techniques
About the Visibility Pyramid - ELR fully explained
The science of Flat Rate Frequency Utilization
How to control the up and down swings in your customer paid ELR
The powerhouse concept of “Opps vs. Dones”
Learn the formula for immediate and significant ELR improvement. Learn More