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Recorded Webinars

DEALERSEDGE Welcome to DealersEdge
Advanced Management Education for Top-Tier Auto Dealership Managers
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Items 21 to 30 of 270 total

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  1. Don Tipton: Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer

    Don Tipton: Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer

    $59.00

    Online Workshop
    Air Date: Thursday November 15, 2018
    1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Don Tipton
    SKU EMK3


    Today's service customers demand fast, efficient service for routine maintenance… Many managers complain that it just does not work…. Why not? It works for some!

    How to make a very profitable business out of your Express Service operation.

    Don will show you:

    Learn the 5 roadblocks to success for your Express Service operations
    Exactly where the real profits are being generated by dealerships with successful Quick Svc systems
    The perils of overkill. You really do not have to be the fastest or the cheapest
    How to determine the true cost of express service labor
    How to keep the up-sells from declining your service and taking their business elsewhere Learn More
  2. 7 Point Checklist for CRM Choice & Due Diligence

    7 Point Checklist for CRM Choice & Due Diligence

    $59.00

    Members Only Live workshop. Visit
    https://viptrial.dealersedge.com/ for more information

    Featuring: Stefan Drechsel of The Gillrie Institute
    Air Date: Thursday November 8 2018
    1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
    Program Length: 60 minutes
    SKU DMK2

    Fresh from a Gillrie Survey on CRM dealership satisfaction, Stefan Drechsel offers a list of considerations for your dealership organization

    Customer Relationship Management systems have become a “must have” tool to properly inform your marketing and sales teams through the many channels customers now employ before making a buying decision at your dealership.

    Stefan Drechsel has the facts and he will share them with you via this workshop.

    You will Learn:

    What CRM vendors are competing for your business
    Dealership satisfaction ratings for CMR vendors and their systems
    Important factors in your CRM selection
    How to evaluate and analyze CRM proposals
    CRM functionality sought by auto dealers
    Looking forward 5 years in CRM system development Learn More
  3. How Healthy is Your Service Department? Let’s Perform a Check Up

    How Healthy is Your Service Department? Let’s Perform a Check Up

    $59.00

    Members Only Workshop

    Featuring: Ed Kovalchick of Net Profit, Inc
    Air Date: Thursday October 25 2018 at 1pm Eastern - 12pm Central - 11am Mountain - 10am Pacific
    Program Length: 60 minutes
    SKU: DMJ4

    Annual check ups are a means of auditing your health and wellbeing. Same goes for all dealership departments. Ed Kovalchick offers some guidelines to establish just how well your Service Department is performing.

    Consistency in your service processes is the primary key to maintaining high levels of performance that will benefit customers, employees and profitability.

    You will discover:

    How to establish and maintain “Consistent Processes” through documented instructions.
    How to audit these “Consistent Processes” to insure compliance and efficiencies
    How to make these “Consistent Processes” part of your organizational culture
    Borrowing from the success of others: How major hotel chains develop and maintain consistently high levels of compliance and performance in all locations Learn More
  4. Brian Brueggeman Accounting Best Practices: Mastering the One-Day End-of-Month Closing

    Brian Brueggeman Accounting Best Practices: Mastering the One-Day End-of-Month Closing

    $59.00

    MEMBERS ONLY LIVE WORKSHOP

    Featuring: Brian Brueggeman, CPA at Crowe
    Air Date: Thursday October 18 2018
    1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
    Program Length: 60 minutes
    SKU DMJ3

    It’s No Secret or Surprise! Fast, Accurate Monthly Financial Statements have multiple benefits…

    Is it really possible to complete your dealership’s month-end close in one day – without burning out your accounting staff and driving everyone crazy? Yes, you can do it and gain a lot in the process.

    A fast and accurate monthly close can help you manage your business better and focus quickly on troublesome issues. Streamlining the process will give you more informed decision-making, and the ability to make decisions or turn on a dime.

    What’s on Tap in this Online Workshop:
    Technology tools that can help you streamline the EOM Closing Process
    How to engage all departments to help you achieve the goal
    How to get vendors on board and cooperative toward a quick close
    A clear, step-by-step Process for the One Day Closing Learn More
  5. Charles Feuss: Fearless Firing…Effective, Confident, Humane

    Charles Feuss: Fearless Firing…Effective, Confident, Humane

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Featuring: Charles Feuss J.D. Kilpatrick Townsend & Stockton LLP
    Program Length: 60 Minutes
    SKU EMJ1

    Hiring and firing are normal and unavoidable aspects of business… Every manager needs to be educated about how to terminate an employee while minimizing risk!

    Firing someone has always had it legal dangers. Savvy, educated managers have known from the start that not "following the rules" could end up being very expensive… in both time and money.

    The Internet and speed and ubiquity of information… including personal information… makes this an even more dangerous minefield. Visit with Employment Attorney Charles Feuss as he discusses these issues with auto dealerships directly in focus.

    Key Presentation Takeaways:

    Discover the Myth and the Reality of "Employment at Will"
    Review the most common legal challenges to termination
    Beware of the dangers of Social Media… Facebook, Twitter, InstaGram, etc.
    Receive a 10 Step Action Plan to Terminate an Unwanted Employee Learn More
  6. Joe Magyar How F&I Reinsurance Provides Value after Tax Reform

    Joe Magyar How F&I Reinsurance Provides Value after Tax Reform

    $59.00

    MEMBERS ONLY LIVE WORKSHOP AND RECORDING ACCESS

    Featuring: Joe Magyar, Tax Partner at Crowe LLP
    Air Date: Thursday September 27 2018
    1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
    Program Length: 60 minutes
    SKU DMI4

    What are the impacts of recent changes in the law?...&… Is a Captive Insurance Company right for you?

    Captive Insurance Companies have been a tax and cash flow strategy for many dealer groups in the past. But major changes in the law as a result of the Tax Cuts and Jobs Act of 2017 may be changing the game for the dealership group community.

    What you need to know about F&I Captive Insurance Companies from Joe Magyar, CPA and Tax Partner at Crowe LLP.

    Workshop Take-Aways:

    Discover the value of F&I profit participation programs
    Understand the structures available to maximize F&I profitability
    Demystify "Tax Reform" and learn how it affects F&I programs
    Be aware of the risks inherent in different F&I reinsurance
    Learn More
  7. Ray Branch: A Scientifically Proven & New Look at Fixed Ops Pay Plans

    Ray Branch: A Scientifically Proven & New Look at Fixed Ops Pay Plans

    $59.00

    Become a VIP Member and Receive Access to This Workshop - Reserved for Members Only
    Presenter: Ray Branch of The KEEPs Corporation
    Air Date: Thursday August 23 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 90 minutes
    SKU: EMH4

    Traditional Fixed Ops Pay Plans reward average performance… and if fact promote mediocrity. Better to use Key Performance Indicators to change behavior (process) to produce the gross profit goals desired.

    KEEPS' data and research show that traditional service department pay plans are not driving the correct human behavior…the behavior or process needed to achieve the desired gross profit targets.

    Visit with Ray Branch as he describes a scientifically proven way to motivate your service staff to new levels of performance. Learn the principles behind behavior/process management focused pay plans. These principles will convince you to junk the old traditional methods of rewarding strictly on a financial performance model. There is a better way…

    You will learn:

    Why Better…Exact differences between traditional pay plans and a behavior/process based approach
    How…Critical tips for designing a behavior/process focused pay plan system
    Implementation…The key elements of process improvement needed to move to this pay plan system
    Best Practices…Data-driven and supported best practices for achieving the highest gross and net profit results
    Proven Examples…How highly-skilled service managers are already using this approach to achieve consistent process and the financial improvements that result. Learn More
  8. Christine Andrews & Rob Campbell: 6 Internal Theft Scams that were Surprisingly Successful - Learn from the Mistakes of Others

    Christine Andrews & Rob Campbell: 6 Internal Theft Scams that were Surprisingly Successful - Learn from the Mistakes of Others

    $59.00

    Featuring: Christine Andrews & Rob Campbell from WithumSmith+Brown
    Air Date: Thursday August 9 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DMH2

    Employees steal for a variety of personal motivations.., but the primary reason they steal is OPPORTUNITY!

    Earning a solid and ample profit from your dealership operations is a very good thing. But often the volume of money that flows through the organization is providing too many opportunities for employees and associates to dip into the till

    Attendees of this workshop will examine real-world employee theft cases to bring to light the most common errors that caused the dealership to be vulnerable. Using various financial and departmental reports, we will examine how to find answers to problems quickly and thoroughly.

    1. Learn the critical signs that something is wrong.
    2. See the most common thefts in action through real-world examples.
    3. Identify the weaknesses in your internal controls to better protect the dealership.
    4. How to evaluate and investigate patterns of unusual activity to determine if it is (a) fraud, (b) waste or (c) really okay.
    5. Building the right framework on internal controls unique to your dealership. Learn More
  9. Ed Kovalchick: Auto Technicians: Finding, Recruiting & Training for Today and the Future

    Ed Kovalchick: Auto Technicians: Finding, Recruiting & Training for Today and the Future

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Featuring: Ed Kovalchick, Net Profit Inc
    Air Date: Thursday August 2 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DMH1

    Current auto technician shortages, along with projected increased demand, is a real problem. Ed Kovalchick focuses on the growing problem and offers numerous ways you can recruit successfully for this vital position.

    Ed will explore with you:

    The legacy & history of the auto mechanic/technician… from the beginning
    What technical skills are needed… mechanical… collision
    Ways to “grow your own” – in-house development programs
    How technical schools can fit into your recruiting plan
    14 ways to recruit Inexpensively and successfully
    How to adequately define and describe the position and its career path
    Learn More
  10. Alan Haig and Kevin J. Nill:  Mega-Trends Impacting Auto Retail In 2018… Highlights from the Haig Report

    Alan Haig and Kevin J. Nill: Mega-Trends Impacting Auto Retail In 2018… Highlights from the Haig Report

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Presenters: Alan Haig and Kevin J. Nill
    Air Date: Thursday July 26 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DMG4

    The Issues and Realities of Retail Automotive in 2018 and How That Impacts Dealer’s Ability to Compete, Profit, and Grow the Enterprise

    Auto retailing continues to enjoy strong results despite increasing headwinds from slowing sales and heightened competition.

    Dealers are facing continued pressure to manage in more efficient and cost-effective ways to maintain profitability and consolidation appears positioned to accelerate in the coming months. And future industry disruption appears poised to accelerate.


    Highlights:

    Macroeconomic Indicators- both the good and the not so good
    Light vehicle sales, inventories, incentives, lease penetrations, etc.
    The erosion of vehicle gross profits and dependence on F&I and Service to replace flagging bottom lines
    Dealership expense and net profit trends
    How recent tax changes can benefit both buyers and sellers… yes benefit!
    How dealers can grow in tougher times… the party is not over yet!
    Future disruptors and the impact on dealership consolidation and valuations
    Learn More

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