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MLJ3 | Workshop Executive Summary | Declined Service Recommendations - Creating a Solid Follow Up Calling Process

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On October 19, 2017 Greg Criss of Criss Consulting LLC., (http://www.crissconsulting.net/) joined us for an online workshop to share his thoughts about how to capture more declined services with a solid follow up process. In 1980, Mr. Criss began his career as a Service Advisor at a large Toyota dealership and was soon promoted to Service Manager. During his later tenure as Service Director, and Fixed Operations Director he won many awards such as Cadillac and Pontiac Masters, and the President’s Club of Nissan.   In 1998 he joined MSX International and a year later formed his own consulting business. In 2006, Greg joined NCM Associates and has helped many dealers improve their fixed operations, net profit and customer happiness. In addition Greg has spoken before large association groups such as the Chicago Auto Trade Association and Eastern New York Car Association of Retailers (ENYCAR) to name a few. Greg has conducted dozens of weekly training workshops such as the “Service Advisors Boot Camp” and “Service Manager’s Boot Camp” as well as on-site seminars for mega dealers such as the Holman, Ridell and the Sunset Auto Groups. This report is a summary of Greg’s comments and suggestions. ……….see Greg’s Contact Details on the last page.

MLJ3 | Workshop Executive Summary | Declined Service Recommendations - Creating a Solid Follow Up Calling Process

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