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MLH3 | Workshop Executive Summary | How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

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On August 17, 2014 Steve Kwiatkowski, President and CEO of Liqqid Technologies & Training shared his view about how your key front-line staff and your advisors can project a professional image on your Service Drive to improve retention, CSI, Sales and Profi ts. Steve Kwiatkowski, is a renowned expert in virtual sales and training technologies. He has been creating, developing and implementing sales presentation and training programs in automotive dealerships since 1984. Steve was the creator of the fi rst talking Virtual F&I programs in auto dealerships in 1995, and the fi rst talking Virtual Service Drive programs, and model specifi c service menu-selling programs in 2003. He and his staff currently support over 100 remarketing partners that supply Liqqid technology, support and training programs to thousands of dealerships and their sales, service and management staff , throughout the United States and Canada. Th is report is a summary of Steve’s comments and suggestions. ……….see Steve’s Contact Details on the last page.

MLH3 | Workshop Executive Summary | How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

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