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BMSH Dealership Service Management - New Century - New Responsibilities - New Tools

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$298.00

Product Description

113 essays on the changing role of dealership service managers and how to profit from the new realities of a rapidly changing dealership service market. . .

In many of today's dealership service departments, service managers are being called on to close the profit gap resulting from less than robust new vehicle sales.
Gone are the days when new car get-readies and warranty work could be counted on to keep your service writers and technicians busy all day.
Dealers are increasingly calling on their service managers to produce new ideas and solutions.
And many savvy service managers are learning and applying new management skills to achieve the goals sought by their dealers. This collection of 113 essays examines those solutions and how you can employ them in your service department.
This 180+ page manual provides 113 essays focused on new strategies that can help your service department transform itself to capture new business and new profits. Just take a quick look at the Table of Contents:
Chap. 1 - New Systems and New Technologies
               (21 essays)
Chap. 2 - Making Service More Customer Friendly 
               (14 essays)
Chap. 3 - Command and Control - Managing People 
               (30 essays)
Chap. 4 - Pay Plans - Motivating and Paying for Performance 
               (14 essays)
Chap. 5 - The Service Manager as Business Analyst 
               (22 essays)
Chap. 6 - Public Relations - Communicating Your Value Story 
               (22 essays)

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$298.00