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Advanced Management Education for Top-Tier Auto Dealership Managers
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Items 21 to 30 of 284 total

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  1. Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Presenter: Don Tipton of DTC Retail Consulting
    Air Date: Thursday May 10 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 90 minutes
    SKU EME2

    Find out what it would take to change your Service Department so that customers want to return and do business with you! Instead of "marketing" to them, create the retail atmosphere that "attracts" them and pleases them no end!

    Some retailers have already mastered the "Disney-like" approach to the customer experience. Department stores like Nordsrom have achieved nirvana…a body of customers that can't wait to visit and spend money… a lot of money!

    Visit with Don Tipton has he explores just what you need to do to help break the mold and create a Service Department where customers can't wait to visit and spend money.

    You will learn:

    How to control the customer environment
    How to create expectations and then exceed them every time
    How to control the employee environment
    How to manage employees so that they deliver that consistent customer experience Learn More
  2. Jonathan Wilke & Thomas England CPAs Due Diligence Essentials for Buyers and Sellers

    Jonathan Wilke & Thomas England CPAs Due Diligence Essentials for Buyers and Sellers

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Workshop Info:
    Air Date: Thursday May 3 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Thomas England & Jonathan Wilke CPAs at Dixon Hughes Goodman LLP
    Program Length: 60 Minutes
    SKU: DME1

    Auto Group Consolidation Continues. Chances are you will be a Buyer or a Seller in the near future. Experts share their priorities and considerations no matter what side of the table you sit.

    What’s on Tap in this Online Workshop:

    What areas to focus on when performing a “quality of earning” analysis
    The “historical balance sheet” analysis and why it is important
    What terms to look for in an “asset purchase agreement”
    What terms to look for in a “stock purchase agreement”
    “Non-financial factors” should be part of your due diligence Learn More
  3. Joni Stuker Why Many Dealership BDCs Fall Short & How to Fix It

    Joni Stuker Why Many Dealership BDCs Fall Short & How to Fix It

    $0.00

    FREE RECORDED WORKSHOP

    Workshop Info:
    Air Date: Thursday April 19 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Joni Stuker
    Program Length: 60 Minutes
    SKU: DMD3

    The time and money you spend on installing, training and hiring is often wasted, if you have neglected the absolute need to get all stake holders on board.

    The secret of getting your BDC initiatives to work effectively is getting all the working pieces organized toward the common goal… all joined together to provide the customer with the best, more efficient and productive process possible.

    This cannot happen when individual stakeholders (individuals or even departments) do not respect the role others contribute to the teams success.

    Join Joni as she explores solutions to:

    Breaking down the wall between BDC & Sales
    Blending all departments & owning the customer’s household auto needs
    Compensating so everyone “wins”
    Fostering Teamwork so Everyone thinks Business Development Learn More
  4. Ed Kovalchick: 2018 Update: Habits & Practices of the Exceptional Service Manager

    Ed Kovalchick: 2018 Update: Habits & Practices of the Exceptional Service Manager

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    This order includes a DealersEdge VIP Season Ticket Membership.
    Access This Workshop and Hundreds More!
    For Details and Options Please visit: https://vip.dealersedge.com/

    Workshop Info:
    Air Date: Thursday, April 5 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Ed Kovalchick of Net Profit Inc.
    Program Length: 60 Minutes
    SKU: DMD1

    Some Exceptional Service Managers have Mastered the Art of Business Building… Here is how they consistently get it done!

    What Exceptional Service Managers do Every Day when it comes to:

    Employee Communication
    Internal Training & Coaching
    Managing team members
    Marketing & Merchandising the department
    Relationships with Other Managers
    Facility Management & Upkeep
    Building Positive Customer Relationships
    Setting & Attaining Financial Objectives
    Knowing How and When to Celebrate Success Learn More
  5. Brooke Samples: Auto Dealership Staffing Metrics

    Brooke Samples: Auto Dealership Staffing Metrics

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    This order includes a DealersEdge VIP Season Ticket Membership.
    Access This Workshop and Hundreds More!
    For Details and Options Please visit: https://vip.dealersedge.com/

    Workshop Info:
    Air Date: Thursday, March 29 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Brooke Samples from Profit Blueprints
    Program Length: 60 Minutes
    SKU: DMC5

    More Sales, More Profit & with the Right Amount of Staff

    Brooke will explore:

    Standard Support/Productive ratios… Sales & Fixed
    Ratios of Accounting to Other
    Balancing both headcount and payroll expense to maximize sales & profits
    Specific ratios – Sales per Salesperson – Contracts per F&I Mgr – Repair Orders per Service Advisor… Critical measurements!
    Use of Job Descriptions – not Job Titles
    Best Hiring Practices & Performance-Based Pay Plans
    Mentor-Mentee Programs
    Mobilizing managers to be Leaders when you have the right amount of staffing Learn More
  6. Rob Campbell: Business Math and Financial Analysis for Service Managers

    Rob Campbell: Business Math and Financial Analysis for Service Managers

    $0.00

    FREE LIVE WORKSHOP

    Workshop Info:
    Air Date: Thursday, March 15 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Rob Campbell - WithumSmith+Brown
    Program Length: 60 Minutes
    SKU: DMC3

    Basic & Advanced Financial Analysis for Dealership Service Directors & Managers – Forecasting – Net Profit Improvement

    Now more than ever dealership Service Directors and Managers must become experts in analyzing their businesses so that they can plot the proper course.

    This program is designed to feature not only the “basics of business math” in the service department, but also to assist in planning for profit improvements in the face of future market uncertainties. Make sure you have a calculator and your financial statement info handy.

    Rob will be your Guide for:

    How to outline your Service Dept financial goals to the Dealer and GM
    How to calculate the many ratios used in service: Fixed Absorption, Net-to-Gross, Cost of Sale, Semi-Fixed Expense… and many, many more.
    Learning to crunch the numbers like a pro Learn More
  7. Erik Nachbahr: IT Horror Stories - Breaches Costing Auto Dealers Big Losses of Data and Money

    Erik Nachbahr: IT Horror Stories - Breaches Costing Auto Dealers Big Losses of Data and Money

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    This order includes a DealersEdge VIP Season Ticket Membership.
    Access This Workshop and Hundreds More!
    For Details and Options Please visit: https://vip.dealersedge.com/

    Workshop Info:
    Air Date: Thursday, March 8 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Erik Nachbahr from Helion Technologies
    Program Length: 60 Minutes
    SKU: DMC2

    Dealership IT Expert profiles some of the worst cases of IT Security Intrusions at Auto Dealerships… How to identify the weakness and Plug the Leaks

    Erik will Explore:

    How Dealerships are coming under attack from Hackers & Cyber-Crooks
    How to identify specific weaknesses in your information systems
    How to plug those leaks and either block intrusions, or make them less likely Learn More
  8. Brooke Samples: Understanding the Automotive Financial Statement for GMs and Dealership Department Managers

    Brooke Samples: Understanding the Automotive Financial Statement for GMs and Dealership Department Managers

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    This order includes a DealersEdge VIP Season Ticket Membership.
    Access This Workshop Recording and Hundreds More!
    For Details and Options Please visit: https://vip.dealersedge.com/

    Workshop Info:
    Air Date: Thursday, February 22 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Brooke Samples of Profit Blueprints LLC
    Program Length: 60 Minutes
    SKU: DMB4

    Popular Skill Workshop Returns with Revisions & Additions in Response to Attendee Questions & Concerns

    Reading, understanding and analyzing patterns in your financial statements is the key skill of top performing dealership management. If you are just looking at a couple of ratios or target numbers, you are missing a lot… a lot of opportunity!

    Brooke will show you:

    What happens when you sell something… follow the transaction through the Financial Statement. What happens? Why?
    What happens when you buy something… how does that evidence itself in the Financial Statement & why it is important.
    Best practices for comparing the Financial Statement to your departmental reports and DOC… why they are different… when you should and should not worry.
    How to keep the Financial Statement accurate with daily self-audits… nothing worse than managing with corrupt data.
    How to read the Balance Sheet Accounts & how this knowledge can impact your performance.
    When and Why to compare your Statement to Benchmarks & Target Learn More
  9. Terri Harris: What Auto Dealers Need to Know about IRS Form 8300

    Terri Harris: What Auto Dealers Need to Know about IRS Form 8300

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    This order includes a one year DealersEdge VIP Season Ticket Membership.
    For Details and Options Please visit:

    https://vip.dealersedge.com/

    Workshop Info:
    Thursday, February 15 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Terri Harris from Dixon Hughes Goodman
    Program Length: 60 Minutes
    SKU: DMB3

    As with everything involving U.S. tax law… The Devil is in the Details

    For 15 years Terri Harris led the IRS’ Motor Vehicle Industry Program as the Industry Specialist. She was seen as the IRS’ authority on auto dealership tax issues.

    Dealing with and complying with regulations centered on Form 8300, may seem like an old subject, but seldom is full compliance a simple thing. Terri joins us with a frank discussion of For 8300 and the absolute requirements that dealerships need to be aware and reminded of.

    You will learn:

    The definition of “cash” and what transactions must be reported
    If the customer must be notified that a Form 8300 was filed
    How to respond if the customer refuses to provide proper identification
    What records must you maintain and for how long
    How to insure your dealership’s compliance
    How to find additional information and guidance Learn More
  10. Charlie Feuss J.D: Preventing Sexual Harassment in the Dealership

    Charlie Feuss J.D: Preventing Sexual Harassment in the Dealership

    $597.00

    MEMBERS ONLY LIVE ONLINE WORKSHOP AND RECORDING

    This order includes a one year DealersEdge VIP Season Ticket Membership.
    For Details and Options Please visit:

    https://vip.dealersedge.com/

    Workshop Info:
    Thursday, January 25 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Charlie Feuss J.D.
    Program Length: 60 Minutes
    SKU: DMA4

    We can credit raunchy business leaders, entertainers and politicians for creating the “#MeToo” movement. Question: Is there a pattern of similar abuse within your business?

    Many habitual abusers have relied on intimidation and career control to hide their bad acts. But today, with the mighty and famous falling on a regular basis, fear of the abused has all but disappeared.

    Most will judge this to be a good development… prompting a new awareness and respect for each other. But this new awakening also brings with it a need for all businesses, and especially car dealers, to reevaluate company policies and practices. How to prevent becoming a “#metoo” target.

    Charlie will focus on:
    A complete understanding of what Sexual Harassment is and is not
    A review of the legal standards and principles that apply
    How to deal with allegations in your place of business
    What types of prevention and training are recommended
    Recommended changes in company policies and hiring practices
    How to help create a positive, harassment-free culture Learn More

Items 21 to 30 of 284 total

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