Welcome to DealersEdge

DealersEdge | All Resources

DEALERSEDGE Welcome to DealersEdge
Advanced Managemnet Education for Top-Tier Auto Dealership Managers
800.321.5312   Memberservices@Dealersedge.com
To Return to the DealersEdge Home Page Click HERE 


All Recorded Webinars are available in Streaming Video, Download or Shipped DVD! 
Order a program and View it Instantly on your computer via the My Library feature.


Season Ticket Holders - Please Click HERE

To Learn More and Purchase A Season Ticket - Please Click HERE


Items 21 to 30 of 328 total

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Set Descending Direction
  1. Stefan Drechsel: New Electronic Service Department Applications. What You Need to Know

    Stefan Drechsel: New Electronic Service Department Applications. What You Need to Know

    $197.00

    Complete Update Package:

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday July 13 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Stefan Drechsel of The Gillrie Institute
    Program Length: 60 Minutes
    SKU: DLG2

    Service Scheduling and Appointments, Tablet-Based Walk Arounds, Electronic Multi-Point Inspections… What works? What doesn’t? What’s Worth the Price?

    When it comes to using new technology to make the service department process more efficient and effective, there are a lot of choices. New applications seem to pop up every day.

    Get current data and expertise on these systems from the pros at The Gillrie Institute.

    Before You Spend, Find Out:

    What applications and providers are dealers using? Successfully? Results?
    How satisfied are dealerships with both the applications and vendors?
    What’s next? What is coming down the pike in terms of service department automation? Learn More
  2. Don Tipton: How to Build a Killer Business Plan for Service

    Don Tipton: How to Build a Killer Business Plan for Service

    $98.00

    Free Entry Level Membership Included! Gain access to all LIVE DealersEdge Presentations as well as other discounts and specials! By Registering For This Workshop You Are Automatically Enrolled In Our FREE Entry Level Membership Program!

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday June 29 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Don Tipton
    Program Length: 80 Minutes
    SKU: ELF5

    No Coasting… How to Become a Service Business Builder

    Benjamin Franklin said:

    “If you fail to plan, you are planning to fail!”

    Start Planning: become a Fixed Operations Business Builder and not just a caretaker.

    Join this presentation of Don Tipton’s popular workshop as he shows you how to create a bold, but very achievable Business Plan for your Service Department.

    Don will show you:

    How to identify areas in your service operation ripe for improvement
    How to analyze the 'structure' of your Service Dept… the staff and resources to capitalize on those opportunities
    How to set a net profit objective compatible with your 'structure' or vice versa
    How to determine if your 'process' is compatible with your goals
    How to create a 'marketing plan' to help your meet your objectives
    How to keep it all on track for the entire year Learn More
  3. Brooke Samples: How to Detect and Prevent Internal Theft

    Brooke Samples: How to Detect and Prevent Internal Theft

    $197.00

    Complete Update Package:

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday June 22 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Brooke Samples
    Program Length: 90 Minutes
    SKU: ELF4

    It is almost always the long-term and very trusted employee that ends up stealing the most. Common sense detection and prevention techniques…

    We all would like to think that this type of horror and disappointment won’t happen here… to us! But it is that very trust that makes you vulnerable. Let’s get a handle on this before it’s too late!

    Unfortunately, we have learned that, given the opportunity, some dealership employees (even those who are long term valued team members… and seemingly very loyal) can and will steal. And sometimes they can be “good people” just caught in a bad situation.

    Now… Which ones? And how do you stop this before temptation gets the better of them?

    You Will Discover:

    2 most important steps you can take today to reduce opportunities for employees to steal
    In which dealership departments are you most likely to find theft and/or embezzlement
    Why your most trusted and long-term employees should receive even greater scrutiny
    How to identify theft/risk areas and how to prioritize countermeasures
    How to stop the losses and save good people from self-destruction Learn More
  4. Christine Andrews & Rob Campbell: The Auto Controller WOW Factor - 5 Sure-Fire Ways to Create Quick Store-Wide Improvements

    Christine Andrews & Rob Campbell: The Auto Controller WOW Factor - 5 Sure-Fire Ways to Create Quick Store-Wide Improvements

    $197.00

    Complete Update Package:

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday June 8 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Christine Andrews & Rob Campbell of Withum Smith & Brown
    Program Length: 60 Minutes
    SKU: DLF2

    Counting the money is an important job. But Exceptional Controllers do so much more. Learn what you can implement today to bring quick bottom line improvement.

    You will learn:

    The most useful tools to maintain profits
    How to help department managers improve their profit performance
    The importance of accruals to the bottom line
    Where real profits are hiding on the balance sheet
    What measures controllers can take to drive improved store-wide performance Learn More
  5. Joni Stuker with Ryan Bongard Internet Ups:  Guiding the Prospect from Email to Phone to Your Showroom

    Joni Stuker with Ryan Bongard Internet Ups: Guiding the Prospect from Email to Phone to Your Showroom

    $197.00

    Complete Update Package:

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday, May 4 2017
    Featuring: Joni Stuker with Ryan Bongard
    Program Length: 60 Minutes
    SKU: DLE1

    A practical guide to keep your prospects "in the net" until you can greet them on the showroom floor.

    An alarming number of Internet prospects, up to 95% by some estimates, never make it into the showroom. Some aspect of the experience turns them off to your dealership.

    All too often it is the e-mail-to-phone transition that is the dead end to the sale!

    Converting online shoppers to showroom customers requires specially-designed processes and a well-developed skill set.

    Joni Stuker of Owner Connect has developed just such a game plan for auto retailers and she will share it with DealersEdge members during a special presentation.

    You Will Learn:

    The 10 Steps for Setting a Showroom Appointment using both inbound and outbound contacts
    How to create and use professional scripts to support your game plan
    The Essential Elements for building your value story over the phone
    Methods for staying in control of the call
    The deal breakers and how to overcome
    Telephone introductions that engage prospects and encourage questions that lead them to your showroom. Learn More
  6. Steve Nickelsen: Why 70% of Used Car Depts Underperform … and How to Unlock Your Real Used Vehicle Potential

    Steve Nickelsen: Why 70% of Used Car Depts Underperform … and How to Unlock Your Real Used Vehicle Potential

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday, June 1 2017
    Presenter: Steve Nickelsen
    Program Length: 80 minutes
    SKU ELF1

    Learn to identify and exploit the "low-hanging fruit" in your Used Vehicle Departments. Make Used Vehicles a Profit-Producing Powerhouse!

    For Sales & Senior Management

    Steve Nickelsen has identified the Key Strategies, Processes, and Functions that are the building blocks of a pre-owned department. Some dealerships have already doubled their used-vehicle sales by implementing these concepts.

    Steve will share with you some ideas on how to modernize your approach to used car management and marketing in the new "efficient" 21st century marketplace.

    You Will Learn:

    ## How to "lift the lid" of past performance and start acting on the possible
    ## How perceived "warmth & competence" impact the customer's buying decision
    ## How improving in several key areas can kick start performance improvements
    ## Why focusing on these performance shortfalls will ignite explosive Used Car growth
    ## How to transform your Used Vehicle Depts into profit-producing powerhouses! Learn More
  7. Kevin Baumgart: Focusing on Talent Management to Improve Dealership Operations

    Kevin Baumgart: Focusing on Talent Management to Improve Dealership Operations

    $197.00

    Complete Update Package:

    Sent To Your Door - Free Shipping U.S. & Canada!
    Hard Copy - DVD Video
    Hard Copy - CD Soundtrack
    Hard Copy - Executive Summary Written Report

    Available Immediately In Your Online Library:
    Streaming Video
    Mp4 Video File
    Mp3 Audio File
    Podcast
    Executive Summary PDF

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog?

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday, May 11 2017
    Featuring: Kevin Baumgart
    Program Length: 60 Minutes
    SKU: DLE2

    Buyers have Changed… Your People Need to Change Too to be Successful… How to Hire Winners.

    It’s no secret that the key to your success relies heavily on the quality of the people you hire and manage.

    That basic truth has not changed, but as so many have been telling us for years, as generational cohorts come into their own, the needs, desires, habits and preferences of people have definitely changed. “That’s not your car buyer’s father in the showroom!”

    To keep pace, you need to hire and manage to match this new reality. You need to hire winners!

    You Will Learn:

    How more enlightened “people strategies” will improve dealership operations and profits
    How to identify the shifts in the labor market and how best to attract the best available talent
    About small team implementation and a sample organizational structure
    How to use “Career Pathing & Planning” for both sales and fixed ops staffing
    About sample pay plans that will address needs of younger generations Learn More
  8. Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    $98.00

    Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Presenter: Don Tipton of DTC Retail Consulting
    Program Length: 90 minutes
    SKU EGH3

    Find out what it would take to change your Service Department so that customers want to return and do business with you! Instead of "marketing" to them, create the retail atmosphere that "attracts" them and pleases them no end!

    Some retailers have already mastered the "Disney-like" approach to the customer experience. Department stores like Nordsrom have achieved nirvana…a body of customers that can't wait to visit and spend money… a lot of money!

    Visit with Don Tipton has he explores just what you need to do to help break the mold and create a Service Department where customers can't wait to visit and spend money.

    You will learn:

    How to control the customer environment
    How to create expectations and then exceed them every time
    How to control the employee environment
    How to manage employees so that they deliver that consistent customer experience
    Learn More
  9. Phillip Sherman: Telecom Technology Update: Cloud or Hardware…Which is Best for You

    Phillip Sherman: Telecom Technology Update: Cloud or Hardware…Which is Best for You

    $98.00

    Online Workshop Recording

    Did you know DealersEdge VIP Season Ticket Subscribers Have Access to this Recorded Workshop AND the Entire DealersEdge Catalog? This Includes Hundreds of Workshop Recordings, PDF White Paper Executive Reports, Books, Podcasts and Audio CDs!

    Visit https://VIP.DealersEdge.com/ for more information.

    Workshop Info:
    Air Date: Thursday, April 13, 2017
    Featuring: Phillip Sherman
    Program Length: 60 Minutes
    SKU: DLD2

    Improvements in Telecom tech march on and dealership buyers need to stay current so you can be smart buyers of this vital business tool.

    Phillip Sherman is the go-to telecom expert for DealersEdge and helps us keep our knowledge and understanding of this important communication system current. In past workshops, Phillip warned dealers not to jump too quickly into the Cloud-Hosted systems that were being heavily marketed to auto dealers.

    Well, technology upgrades move fast these days. This is particularly true when studying the best telecom system for your dealership organization. Visit with us via this workshop as Phil Sherman updates the current state of telecom systems. Learn about the important features and costs to consider.

    You will learn:
    About Today’s Technology vs. the Technology of the Past
    About the elements of your telecom system and what makes each work
    Advantages and Disadvantages of CPE (Customer Premise Equipment)
    About Disaster Recovery Implications
    How to Measure and Choose: Functionality vs. Monthly Cost
    How to Make Intelligent Telecom Decisions Learn More
  10. Steve Nickelsen: Why So Many of the Dealer’s Truly Great Ideas Fail to Launch

    Steve Nickelsen: Why So Many of the Dealer’s Truly Great Ideas Fail to Launch

    $0.00

    SPECIAL FREE LIVE ONLINE WORKSHOP

    Workshop Info:
    Air Date: Live Thursday, April 27, 2017 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Steve Nickelsen
    Program Length: 30 Minutes

    If you are a Dealer or GM, there is no shortage of new concepts, ideas and strategies that could make your dealership organization better! Yet so many great ideas fail at the execution stage… WHY?

    I know this has happened to you! You return from a 20-Group Meeting or the NADA Convention… or maybe you read an article or book that inspires and enthuses you to bring a specific improvement to your auto group or store.

    But when you present this ‘great idea’ to your management team, they smile, nod, stifle a groan… then they hope if they just ignore you for a couple of weeks, it will all go away.

    Or maybe, they argue about the wisdom of trying something new. Any of this sound familiar…

    Lame Excuses: “Our customers are different and they will not like this.” “We tried that once and it didn’t work.” “We don’t have the time.” But if others have found this idea successful, is any of this valid? More than likely NOT.

    Visit with Steve for just 30 minutes and he will show you:

    Why so many improvement plans fail to execute in your dealership or group
    Why having great ideas and opportunities is not enough to move from theory to practice
    Why dealerships are a particularly difficult environment to bring about improvement and change
    Why you so often hear the same lame and uninspired excuses
    How an Executive Virtual Coach can provide the implementation muscle that takes your great ideas and opportunities and turns them into increased efficiencies and profits. Learn More

Items 21 to 30 of 328 total

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Set Descending Direction