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Advanced Management Education for Top-Tier Auto Dealership Managers
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Items 11 to 20 of 281 total

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  1. Alan Haig and Kevin J. Nill:  Mega-Trends Impacting Auto Retail In 2018… Highlights from the Haig Report

    Alan Haig and Kevin J. Nill: Mega-Trends Impacting Auto Retail In 2018… Highlights from the Haig Report

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Presenters: Alan Haig and Kevin J. Nill
    Air Date: Thursday July 26 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DMG4

    The Issues and Realities of Retail Automotive in 2018 and How That Impacts Dealer’s Ability to Compete, Profit, and Grow the Enterprise

    Auto retailing continues to enjoy strong results despite increasing headwinds from slowing sales and heightened competition.

    Dealers are facing continued pressure to manage in more efficient and cost-effective ways to maintain profitability and consolidation appears positioned to accelerate in the coming months. And future industry disruption appears poised to accelerate.


    Highlights:

    Macroeconomic Indicators- both the good and the not so good
    Light vehicle sales, inventories, incentives, lease penetrations, etc.
    The erosion of vehicle gross profits and dependence on F&I and Service to replace flagging bottom lines
    Dealership expense and net profit trends
    How recent tax changes can benefit both buyers and sellers… yes benefit!
    How dealers can grow in tougher times… the party is not over yet!
    Future disruptors and the impact on dealership consolidation and valuations
    Learn More
  2. Don Tipton: The Exceptional Service Advisor

    Don Tipton: The Exceptional Service Advisor

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Featuring: Don Tipton
    Length: 65 Minutes
    SKU EMG3

    Get the Right Person in the All-Important Service Advisor Position… Arguably the Most Significant "Profit Impact Player" on your Team!

    Two reasons to focus on the Service Advisor Position:

    Everyone know that Service Advisors see more dealership customers than anyone else and therefore have the greatest opportunity to win friends… or make mortal enemies… of your customers.
    Service Advisors have a huge impact on the bottom line with high bottom line "flow through" potential for the entire store… according to noted GM Trainer, Jeff Sacks!

    Yet it remains a troublesome position for fill successfully. Do your advisors measure up? How do you find and recruit those who will excel in this role. DealersEdge Contributor and noted Service Expert, Don Tipton, will offer his ideal profile of what it takes to be an Exceptional Service Advisor.

    Learn their Habits and Practices:

    What makes the Best Service Advisors stand out from their peers
    Just how much are top Service Advisors worth to the dealership both in reputation and bottom line profits
    What motivates top performing Service Advisors - are they self-driven or do they need the manager's "touch" to make it all work?
    A common set of practices that the Best Service Advisors follow every day and with every customer! Learn More
  3. Jeff Sacks: The Habits & Practices of the Exceptional General Manager

    Jeff Sacks: The Habits & Practices of the Exceptional General Manager

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Presenter: Jeff Sacks
    Air Date: Thursday July 12 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DMG2

    What are the common traits that allow some Automotive General Managers to stand out among their peers? Those that do stand out…what makes them tick?

    Jeff Sacks, for many years, has conducted a well-known and respected training session, specifically focused on the role of the dealership General Manager. Through this and other professional experiences, he has interacted with thousands of dealership GMs.

    Jeff is taking all this insight and perspective and will visit with us to discuss just what makes General Managers…well…Exceptional…the best of the best. So join us for this workshop and learn either what you need to do to join the ranks of the Exceptional… or maybe what to look for in prospective GMs or GMs-in-training.

    You will learn:

    What the best GMs do every day to stay on top
    How to successfully get your team to embrace your vision
    How to transition your efforts from doing to delegating
    Meetings: How many and how often?
    The key metrics to manage and monitor by department
    How to create the ideal General Manager pay plan Learn More
  4. Rob Campbell: How to Balance the Parts Department Checkbook

    Rob Campbell: How to Balance the Parts Department Checkbook

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Presenter: Rob Campbell
    Air Date: Thursday May 31 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DME5

    How to make the Parts DMS inventory Jive with the General Ledger!

    It's no secret that when it comes to the Parts Department, the dealership runs two sets of books.

    One set is kept and controlled by the Parts Manager and is geared toward inventory management… keeping the right parts on the shelves to satisfy the Service Department's needs and avoiding obsolescence. It's mostly about the physical parts themselves.
    The other set of books is kept and controlled by Accounting. The General Ledger is the financial blueprint for the enterprise, but in this instance it is primarily concerned with the dollar value of the parts department's assets and liabilities. It is mostly about the dollar value of the investment.

    Problem: On the surface they seldom agree.

    And sometimes, the imbalance can point to very real problems and potential losses. Therefore, like balancing your checkbook, you need to isolate the differences and reconcile regularly.

    This workshop is an in-depth look at strategies to help balance the 2 sets of books, and/or identify problems needing solutions.

    You will learn:
    Primary causes for inventory valuation disputes between Parts and Accounting
    Strategies for identifying and "balancing" reasonable and routine differences
    How the 2 sets of books can help hide serious problems and potential losses
    Solutions for inventory shortages and overages.
    How Parts & Accounting can work together to balance the 2 sets of books Learn More
  5. DealersEdge Management Leadership Journal Volume 3 Number 3

    DealersEdge Management Leadership Journal Volume 3 Number 3

    $59.00

    HARDCOPY AND PDF DOWNLOAD
    DEALERSEDGE VIP MEMBERSHIP INCLUDED WITH PURCHASE

    Published 3 Times Per Year & Packed with the Latest Leadership & Management Innovations for Auto Dealers and their Management Team!

    The Journal of Leadership & Management will help all Auto Dealership Managers...
    Tap into New Ideas & Strategies...What's Working for Your Peers
    Sharpen and Hone Your Basic, But Critical, Management Skills
    Discover the Habits & Practices of the Very Best Managers of the Very Best Dealerships
    Stay on the Cutting Edge of Modern Management Thought and Practice in the Highy Competitive World of Retail Automotive Management and Leadership! Learn More
  6. Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Presenter: Don Tipton of DTC Retail Consulting
    Air Date: Thursday May 10 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 90 minutes
    SKU EME2

    Find out what it would take to change your Service Department so that customers want to return and do business with you! Instead of "marketing" to them, create the retail atmosphere that "attracts" them and pleases them no end!

    Some retailers have already mastered the "Disney-like" approach to the customer experience. Department stores like Nordsrom have achieved nirvana…a body of customers that can't wait to visit and spend money… a lot of money!

    Visit with Don Tipton has he explores just what you need to do to help break the mold and create a Service Department where customers can't wait to visit and spend money.

    You will learn:

    How to control the customer environment
    How to create expectations and then exceed them every time
    How to control the employee environment
    How to manage employees so that they deliver that consistent customer experience Learn More
  7. Jonathan Wilke & Thomas England CPAs Due Diligence Essentials for Buyers and Sellers

    Jonathan Wilke & Thomas England CPAs Due Diligence Essentials for Buyers and Sellers

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    Workshop Info:
    Air Date: Thursday May 3 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Thomas England & Jonathan Wilke CPAs at Dixon Hughes Goodman LLP
    Program Length: 60 Minutes
    SKU: DME1

    Auto Group Consolidation Continues. Chances are you will be a Buyer or a Seller in the near future. Experts share their priorities and considerations no matter what side of the table you sit.

    What’s on Tap in this Online Workshop:

    What areas to focus on when performing a “quality of earning” analysis
    The “historical balance sheet” analysis and why it is important
    What terms to look for in an “asset purchase agreement”
    What terms to look for in a “stock purchase agreement”
    “Non-financial factors” should be part of your due diligence Learn More
  8. Joni Stuker Why Many Dealership BDCs Fall Short & How to Fix It

    Joni Stuker Why Many Dealership BDCs Fall Short & How to Fix It

    $0.00

    FREE RECORDED WORKSHOP

    Workshop Info:
    Air Date: Thursday April 19 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Joni Stuker
    Program Length: 60 Minutes
    SKU: DMD3

    The time and money you spend on installing, training and hiring is often wasted, if you have neglected the absolute need to get all stake holders on board.

    The secret of getting your BDC initiatives to work effectively is getting all the working pieces organized toward the common goal… all joined together to provide the customer with the best, more efficient and productive process possible.

    This cannot happen when individual stakeholders (individuals or even departments) do not respect the role others contribute to the teams success.

    Join Joni as she explores solutions to:

    Breaking down the wall between BDC & Sales
    Blending all departments & owning the customer’s household auto needs
    Compensating so everyone “wins”
    Fostering Teamwork so Everyone thinks Business Development Learn More
  9. Ed Kovalchick: 2018 Update: Habits & Practices of the Exceptional Service Manager

    Ed Kovalchick: 2018 Update: Habits & Practices of the Exceptional Service Manager

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    This order includes a DealersEdge VIP Season Ticket Membership.
    Access This Workshop and Hundreds More!
    For Details and Options Please visit: https://vip.dealersedge.com/

    Workshop Info:
    Air Date: Thursday, April 5 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Ed Kovalchick of Net Profit Inc.
    Program Length: 60 Minutes
    SKU: DMD1

    Some Exceptional Service Managers have Mastered the Art of Business Building… Here is how they consistently get it done!

    What Exceptional Service Managers do Every Day when it comes to:

    Employee Communication
    Internal Training & Coaching
    Managing team members
    Marketing & Merchandising the department
    Relationships with Other Managers
    Facility Management & Upkeep
    Building Positive Customer Relationships
    Setting & Attaining Financial Objectives
    Knowing How and When to Celebrate Success Learn More
  10. Brooke Samples: Auto Dealership Staffing Metrics

    Brooke Samples: Auto Dealership Staffing Metrics

    $59.00

    Become a VIP Member and Receive Access to This Recording - Reserved for Members Only

    This order includes a DealersEdge VIP Season Ticket Membership.
    Access This Workshop and Hundreds More!
    For Details and Options Please visit: https://vip.dealersedge.com/

    Workshop Info:
    Air Date: Thursday, March 29 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Brooke Samples from Profit Blueprints
    Program Length: 60 Minutes
    SKU: DMC5

    More Sales, More Profit & with the Right Amount of Staff

    Brooke will explore:

    Standard Support/Productive ratios… Sales & Fixed
    Ratios of Accounting to Other
    Balancing both headcount and payroll expense to maximize sales & profits
    Specific ratios – Sales per Salesperson – Contracts per F&I Mgr – Repair Orders per Service Advisor… Critical measurements!
    Use of Job Descriptions – not Job Titles
    Best Hiring Practices & Performance-Based Pay Plans
    Mentor-Mentee Programs
    Mobilizing managers to be Leaders when you have the right amount of staffing Learn More

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